---
title: Assign an unassigned case or task
description: Work on an unassigned case or task. Assign the case or task to yourself or to another agent.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/workplace-agent-for-mobile/assign-an-unassigned-case-or-task-agentmobile.html
release: brazil
product: Workplace Agent for mobile
classification: workplace-agent-for-mobile
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Use, Workplace Agent for mobile, Workplace Service Delivery, Employee Service Management]
---

# Assign an unassigned case or task

Work on an unassigned case or task. Assign the case or task to yourself or to another agent.

## Before you begin

Verify that you have installed the required plugins.

Role required: sn\_wsd\_case.workplace\_agent

## About this task

Assign unassigned cases or tasks to yourself or to another workplace agent who belong to your assignment group. You can work on any type of workplace case such as regular workplace case, maintenance case, move case, space configuration case, reservation case, and tasks associated with these cases.

## Procedure

1.  Log in to Workplace Agent for mobile application.

    The launch screen opens with your **Work view**.

2.  On the **Work view** page, to view unassigned cases, do one of the following:

    1.  Go to the **Group work** section and select any of the following:

        1.  Select **Open unassigned cases by priority** or **Open unassigned** to view a list of unassigned workplace cases and tasks.

            A list of workplace cases and tasks is displayed. Select the \[Omitted image "wsdagentmob-filtericon.png"\] Alt text: filter icon. filter icon to filter the cases or tasks.

        2.  **Apply** the changes.
    2.  You can also go to the **Unassigned work** section to view the cases and tasks that are unassigned.

3.  Select the workplace case/task that you want to assign.

    Based on the selection, the case details page or the task details page opens.

4.  To assign the case/task to yourself, on the details page, select **Assign to me**.

    **Note:** The **Assign to me** option is available only for a workplace case.

5.  To assign the case/task to another agent, select the \[Omitted image "wsdagentmob-actions.png"\] Alt text: More actions icon. action icon on the top-right corner of the header.

6.  From the menu, select **Assign case**.

    A list of users is displayed in a separate page where you can search and select the agent to whom you want to assign the case/task.

7.  Select **Submit**.

    The case/task is assigned to the select agent.


**Parent Topic:**[Use Workplace Agent for mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/workplace-agent-for-mobile/use-workplace-agent-mobile.md)

**Related topics**  


[Manage workplace cases and tasks]()

[Edit or view case details on the Workplace Agent for mobile app]()

[Print workplace cases]()

[Print workplace tasks]()

[Create a child task]()

[Create a workplace case on behalf of an employee through Workplace Agent for mobile]()

[Edit or view a child task]()

[Offline mode]()