---
title: Create and assign a workplace case with Smart Assessment
description: Workplace managers create a workplace case and assign it to workplace agents for various service requests such as cleaning, maintenance, or inspection tasks. When a case is moved to a specific state \(for example, Work in Progress\) and meets the configured trigger conditions, a smart assessment instance is automatically created and attached to the case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/workplace-case-management/create-a-workplace-case-with-smart-assessment.html
release: brazil
product: Workplace Case Management
classification: workplace-case-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Smart Assessment for Workplace Case and Task, Configure, Workplace Case Management, Workplace Service Delivery, Employee Service Management]
---

# Create and assign a workplace case with Smart Assessment

Workplace managers create a workplace case and assign it to workplace agents for various service requests such as cleaning, maintenance, or inspection tasks. When a case is moved to a specific state \(for example, Work in Progress\) and meets the configured trigger conditions, a smart assessment instance is automatically created and attached to the case.

## Before you begin

Role required: sn\_wsd\_case.manager

## Procedure

1.  Navigate to **All** > **Workplace Case Management** > **Workplace Cases**.

2.  Select **All** to view all the workplace cases.

3.  Select **New**.

4.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Workplace service|The workplace service that matches your configured smart assessment trigger.|
    |State|The state of a workplace case. Select the state to Work in Progress.|
    |Assigned to|The Workplace agent who will complete the smart assessment. Select the agent from the list.|
    |Requested for|The user on whose behalf the service is being requested.|

5.  Specify other field details.

    For more information, see [View and track workplace cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/workplace-case-management/view-workplace-cases.md).

6.  Select **Submit**.

    If the case matches the trigger conditions, a smart assessment instance is automatically created and the assessment is attached to the workplace case.


**Parent Topic:**[Smart Assessment for Workplace Case and Task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/workplace-case-management/smart-assessment-for-workplace-case-and-task.md)