---
title: Customer or Consumer Service Portal
description: Use Field Service Management Customer Experience to send notifications to your customers through email and SMS, such as status of their work order tasks, agent's current location, and provide agent feedback.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/field-service-management/customer-experience-for-field-service-management/use-customer-experience.html
release: brazil
product: Customer Experience for Field Service Management
classification: customer-experience-for-field-service-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Customer self service, Use, Field Service Management]
---

# Customer or Consumer Service Portal

Use Field Service Management Customer Experience to send notifications to your customers through email and SMS, such as status of their work order tasks, agent's current location, and provide agent feedback.

**Related topics**  


[Configuring Field Service Management Customer Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/work-order-management/Configuring-cust-exp.md)