---
title: Work on a document verification task
description: A document agent can review and approve or reject a document submitted for verification.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/financial-services-operations/doc-processor-work-on-doc-verification-task.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Document Processor, Integrate, Financial Services Operations \(FSO\)]
---

# Work on a document verification task

A document agent can review and approve or reject a document submitted for verification.

## Before you begin

**Note:** An OCR-processed document can be automatically reviewed and approved. For information on OCR-processed documents, see [Integrating with Document Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/financial-services-operations/integration-with-document-intelligence.md).

Role required: sn\_doc\_processor.agent​

## Procedure

1.  Navigate to **Financial Services Operations** > **Workspace**.

2.  Select the lists icon \(\[Omitted image "inline-data-vis-list.png"\] Alt text: List icon.\).

3.  In the **Lists** tab, under **Document verification**, open the task list.

    -   For your assigned tasks, select **Assigned to me**.
    -   For all document verification tasks, select **All**.
4.  In the list, select the document verification task that you want to work on.

    To work on a verification task that is not assigned to you yet, assign it to yourself by selecting **Assign to me**.

5.  Verify the completeness of all documents that are submitted.

    If a document has been processed through OCR, you can select **Open in DocIntel** to review the document and update document field values, or check the **Field values** tab to review extracted document field values. For more information, see [Integrating with Document Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/financial-services-operations/integration-with-document-intelligence.md).

6.  From the **Notes and Activity** tab in the **Work notes** field, enter any comments.

7.  Select one of the following options.

<table id="choicetable_t3f_5r1_wnb"><thead><tr><th align="left" id="d140017e195">

Task

</th><th align="left" id="d140017e198">

Action

</th></tr></thead><tbody><tr><td id="d140017e204">

**Verify**

</td><td>

Select **Verify** if the document details are sufficient.

</td></tr><tr><td id="d140017e216">

**Reject**

</td><td>

You can reject a document verification task if the details are insufficient.1.  From the **Rejection reason** field, select the reason from the following options.
    -   Information mismatch
    -   Incorrect document
    -   Expired document
    -   Scanning issues
    -   Fraudulent document
2.  Select **Reject**.


</td></tr></tbody>
</table>
## Result

If the task is verified, the document verification task state shows as **Verified**. If the task is rejected for verification, the document verification task state shows as **Not Submitted**.