---
title: Create support requests with ServiceNow Otto
description: Create support requests for service departments conversationally, by chat in Care Team Portal or Care Team Mobile, or by phone.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/healthcare-life-sciences/healthcare-operations-core/hco-otto-create-requests.html
release: brazil
product: Healthcare Operations Core
classification: healthcare-operations-core
topic_type: concept
last_updated: "2026-10-02"
reading_time_minutes: 1
breadcrumb: [Healthcare Operations Core, Healthcare Operations, Healthcare and Life Sciences]
---

# Create support requests with ServiceNow Otto

Create support requests for service departments conversationally, by chat in Care Team Portal or Care Team Mobile, or by phone.

Instead of filling out a request form, care team members can describe what they need and let the **Request care team assistance** agentic workflow create the case. Cases can be created for any installed Care Team Operations application: Biomed, Environmental Services, Facilities, or Healthcare IT.

-   [Request care team assistance agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/healthcare-life-sciences/healthcare-operations-core/hco-now-assist-request-assistance.md)

    Chat with ServiceNow Otto in Care Team Portal or Care Team Mobile to create one or more support requests in a single conversation.

-   [Care Team Operations Case Creation AI voice agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/healthcare-life-sciences/healthcare-operations-core/hco-now-assist-voice-agent.md)

    Call the Care Team Operations Case Creation AI voice agent to create a support request entirely by voice.


For an overview of the assistant and the agents behind these procedures, see [Care Team Operations AI Chat Assistant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/healthcare-life-sciences/healthcare-operations-core/hco-now-assist-care-team-chat-assistant.md).