---
title: Create product adoption roadmaps in Impact
description: Create a product adoption roadmap \(PAR\) using either a predefined template or a custom roadmap.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/impact/impact-product-adoption-roadmap/create-product-adoption-roadmap.html
release: brazil
product: Impact Product Adoption Roadmap
classification: impact-product-adoption-roadmap
topic_type: task
last_updated: "2026-09-20"
reading_time_minutes: 2
breadcrumb: [Build implementation plans with product adoption roadmaps, Product adoption, Using Impact, Impact]
---

# Create product adoption roadmaps in Impact

Create a product adoption roadmap \(PAR\) using either a predefined template or a custom roadmap.

## Before you begin

-   Evaluate the capabilities currently in **Planning**, **Implementing**, **In Use**, **Not in Use**, **No Intent to Use**, and **Needs Validation**.  
-   Add or remove capabilities as needed to align with business outcomes specific to your organization.
-   View notes specific to a capability that span across phases.
-   View notes for a capability specific to that phase to see pre-requisites, plan training, and evaluate additional implementation considerations.

The complete product adoption roadmap experience requires integration between the Impact Delivery Instance and Impact Store App, enabled through Service Exchange, which synchronizes data between instances. If your environment isn't integrated, a banner displays indicating that full product adoption functionality is limited. You can create a product adoption roadmap using a template or manually without a Service Exchange integration. Additional features like editing and viewing existing product adoption roadmaps are available only once an integration is established.

Role required: Impact admin, Platform Owner, Impact Portfolio Owner, and Impact Executive.

## Procedure

1.  Navigate to **All** > **Impact** > **Product adoption**.

2.  On the Impact Workspace, select **Product adoption** > **Product adoption roadmaps**.

3.  Select **Create roadmap**.

4.  On the Create new product adoption roadmap page, provide a name in the **Roadmap owner** field.

5.  In the **How do you want to start?** section, indicate whether you want to create the roadmap from a template or manually.

<table id="choicetable_ncv_thk_s2c"><thead><tr><th align="left" id="d114842e200">

How do you want to start?

</th><th align="left" id="d114842e203">

Actions

</th></tr></thead><tbody><tr><td id="d114842e209">

**Create from a Template**

</td><td>

1.  Select **Create from a template**.
2.  Select a template in the **Choose a template** section.

**Note:** You can access product adoption roadmap templates with pre-defined sequence of capabilities for ITSM, ITOM, Security Operations, Customer Service Management, Risk and Field Service Management.

</td></tr><tr><td id="d114842e235">

**Create a roadmap manually**

</td><td>

1.  Enter a name for the template.
2.  \(Optional\) Enter a description.


</td></tr></tbody>
</table>6.  Select **Create**.

7.  Select a capability to view its details page, and to view or edit phase level notes.

8.  Select **Edit Roadmap Details** to edit the name, description and owner of the map.

9.  Select **Manage capabilities** for a phase to add or remove capabilities.

10. Select the ellipsis icon for a phase to modify a phase and do the following. 

    1.  Select **Add new phase** to add a phase to the selected capability.

    2.  Select **Delete phase** to delete a phase.

    3.  Select **Edit Phase titles and descriptions** to edit phase titles and descriptions. 

    \[Omitted image "manage-capabilities-phase-pars.png"\] Alt text: Manage capability for a given phase by adding, deleting, edit phase titles and descriptions.

11. Select **Publish**.

    The product adoption roadmap is published and is available to other members on your account and the Impact squad. 

12. Select **Edit** to edit a published roadmap to manage the adoption phases and capabilities.