---
title: AI specialists
description: AI specialists are autonomous AI units within the ServiceNow Autonomous Workforce. Each AI specialist is purpose‑built to perform a specific job function and deliver complete workflow outcomes, working within your organization’s existing governance, identity, and access controls.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/now-assist-ai-specialist.html
release: brazil
topic_type: concept
last_updated: "2026-10-27"
reading_time_minutes: 1
breadcrumb: [AI agents and agentic workflows, Enable AI Experiences]
---

# AI specialists

AI specialists are autonomous AI units within the ServiceNow Autonomous Workforce. Each AI specialist is purpose‑built to perform a specific job function and deliver complete workflow outcomes, working within your organization’s existing governance, identity, and access controls.

## Key characteristics

Unlike task‑based AI agents, AI specialists plan, execute, and complete multi‑step work autonomously.

-   Outcome‑oriented execution: AI specialists own end‑to‑end workflows rather than individual tasks. They can investigate, take action, and resolve work autonomously.
-   Built‑in governance and identity: Each AI specialist operates as a user record and inherits least‑privilege access automatically, helping make actions auditable and policy‑conforming.
-   Role‑aligned design: AI specialists are aligned with familiar job roles \(for example, Service Desk or IT Operations\), so you can assign and manage them alongside human teams.
-   Continuous monitoring and feedback: You can view an AI specialist’s activity, execution history, and performance, and provide direct feedback to improve outcomes over time.

**Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/ai-native-sku-overview.md).

## Available AI specialists

The following table lists examples of AI specialists available as part of the Autonomous Workforce. Availability may vary by product, release, or licensing.

|Product|Available AI specialists|
|-------|------------------------|
|[Finance and Supply Chain](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/source-to-pay-operations/finance-supply-chain-landing.md)|[AI L1 APO Service Desk Specialist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/source-to-pay-operations/zero-touch-service-desk-apo.md)|
|[IT Operations Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/r_ITOMApplications.md)|[AIOps specialist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/ai-specialist-aiops-overview.md)|
|[IT Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/r_ITServiceManagement.md)|[L1 IT Service Desk AI Specialist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/l1-service-desk-ai-specialist.md)|
|[Sourcing and Procurement Operations \(SPO\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/source-to-pay-operations/psm-overview.md)|[AI L1 SPO Service Desk Specialist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/source-to-pay-operations/ztsd-agent-na-spo.md)|

**Related topics**  


[Autonomous Workforce](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/ai-workforce.md)