---
title: Configuring Hardware Asset Management
description: Configure Hardware Asset Management to have centralized asset data for accurate inventory and insights, automate the IT life cycle with workflows, and reduce the asset costs and risks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-asset-management/hardware-asset-management/configuring-ham.html
release: brazil
product: Hardware Asset Management
classification: hardware-asset-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 4
breadcrumb: [Hardware Asset Management, IT Asset Management, Asset Management]
---

# Configuring Hardware Asset Management

Configure Hardware Asset Management to have centralized asset data for accurate inventory and insights, automate the IT life cycle with workflows, and reduce the asset costs and risks.

## Configuration overview

Here's an overview of the process for configuring Hardware Asset Management.

<table id="table_wqh_n4l_2yb"><thead><tr><th>

Step

</th><th>

Action

</th><th>

Resource

</th></tr></thead><tbody><tr><td>

\[Omitted image "bus-download.svg"\] Alt text:Install Hardware Asset Management

</td><td>

Install the Hardware Asset Management application from the Product Hub or the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).

</td><td>

[Installing Hardware Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/hardware-asset-management/installing-ham-app.md)

</td></tr><tr><td>

\[Omitted image "bus-optimize-manage.svg"\] Alt text:Configure Hardware Asset Management

</td><td>

Use the Configuration Console to complete a guided, module-by-module setup of Hardware Asset Management after installation.

</td><td>

[Configuration Console for Hardware Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/hardware-asset-management/config-console-ham.md)

</td></tr><tr><td>

\[Omitted image "bus-customize.svg"\] Alt text:Opt-in to the Hardware Asset Management Content Service

</td><td>

Opt in to the Hardware Asset Management Content Service to improve the normalization process.

</td><td>

[Opt-in to the Hardware Asset Management Content Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/hardware-asset-management/opt-in-hardware-normalization.md)

</td></tr><tr><td>

\[Omitted image "bus-peer-benchmarks.svg"\] Alt text:Opt-in or opt-out of Hardware Asset Management license resource categories

</td><td>

Opt in the HAM license resource categories that are part of the HAM subscription.

</td><td>

[Opt-in or opt-out of HAM license resource categories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/hardware-asset-management/optin-optout-ham-license-resource-categories.md)

</td></tr><tr><td>

\[Omitted image "bus-whitepaper.svg"\] Alt text:Update the Decision tables for HAM

</td><td>

Update the associated Decision tables to trigger a new or customized HAM flow.

</td><td>

[Update associated Decision tables for HAM flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/hardware-asset-management/trigger-flow-ham.md)

</td></tr><tr><td>

\[Omitted image "ind-warehouse.svg"\] Alt text:Configure stockrooms

</td><td>

Configure stockrooms to define types, stock rules, service locations, distribution channels, and automated sourcing settings for hardware assets.

</td><td>

[Configure stockrooms](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/hardware-asset-management/configure-stockrooms-ham.md)

</td></tr><tr><td>

\[Omitted image "bus-integration-and-apis.svg"\] Alt text:Integrations and advanced configuration

</td><td>

Configure integrations and advanced settings for contract repository workflows, hardware model normalization, TCO, KPI tracking, shipment tracking, Zero Touch flows, warranty APIs, and asset donation.

</td><td>

[Integrations and advanced configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/hardware-asset-management/integrations-advncd-configs.md)

</td></tr><tr><td>

\[Omitted image "bus-ai-otto.svg"\] Alt text:Configure ServiceNow Otto for HAM

</td><td>

Install and set up ServiceNow Otto for HAM.

</td><td>

[Configuring ServiceNow Otto for Hardware Asset Management \(HAM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/hardware-asset-management/configuring-now-assist-ham.md)

</td></tr><tr><td>

\[Omitted image "bus-rocketship.svg"\] Alt text:Use Hardware Asset Management

</td><td>

Use Hardware Asset Management to manage your hardware and consumable assets and reduce the asset costs and risks.

</td><td>

[Using Hardware Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/hardware-asset-management/using-ham-classic.md)

</td></tr></tbody>
</table>-   **[Installing Hardware Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/hardware-asset-management/installing-ham-app.md)**  
The Hardware Asset Management \(HAM\) application can be installed from the Product Hub or the ServiceNow Store.
-   **[Configuration Console for Hardware Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/hardware-asset-management/config-console-ham.md)**  
The Configuration Console gives administrators a centralized, module-by-module setup experience to configure Hardware Asset Management features after installation.
-   **[Opt-in to the Hardware Asset Management Content Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/hardware-asset-management/opt-in-hardware-normalization.md)**  
Opt in to the Hardware Asset Management Content Service to improve the normalization process by sharing hardware and consumable model data from your organization with ServiceNow.
-   **[Hardware Asset Management license exclusion](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/hardware-asset-management/ham-license-exclusion.md)**  
Pay only for the assets using licensed Hardware Asset Management features and exclude an asset for which you don't want to use the licensed features.
-   **[Update associated Decision tables for HAM flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/hardware-asset-management/trigger-flow-ham.md)**  
Update associated Decision tables for Hardware Asset Management \(HAM\) flows to trigger a new or customized HAM flow.
-   **[Configure stockrooms](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/hardware-asset-management/configure-stockrooms-ham.md)**  
Stockrooms are physical locations where hardware assets are stored before deployment or after return. Configure stockrooms before stockroom technicians begin receiving assets, fulfilling requests, or running inventory audits.
-   **[Integrations and advanced configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/hardware-asset-management/integrations-advncd-configs.md)**  
Configure HAM integrations and advanced settings to connect external carriers, enable Zero Touch workflows, track cost and performance, define success goals, and manage charity organizations for asset disposal.
-   **[Configuring ServiceNow Otto for Hardware Asset Management \(HAM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/hardware-asset-management/configuring-now-assist-ham.md)**  
Configure the ServiceNow Otto for Hardware Asset Management \(HAM\) application to use the agentic workflow capabilities for managing your hardware asset requests autonomously.
-   **[Applying the CSDM guidelines to Hardware Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/hardware-asset-management/ham-csdm-guidelines.md)**  
Hardware Asset Management manages \(contributes data to\) CSDM tables. Hardware Asset Management also uses data from CSDM tables that other applications generate. Several ServiceNow products, therefore, benefit from and add value to Hardware Asset Management.

**Parent Topic:**[Hardware Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/hardware-asset-management/ham-landing-page.md)