---
title: ITOM AIOps configuration center
description: The ITOM AIOps configuration center is a centralized hub to manage AIOps settings. It helps you integrate monitoring tools, optimize alerts, metrics, and logs, manage services, dashboards, teams, and authorization—streamlining event-to-response workflows for better visibility, noise reduction, and operational efficiency.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-operations-management/itom-aiops-conf-center.html
release: brazil
topic_type: concept
last_updated: "2026-11-06"
reading_time_minutes: 1
breadcrumb: [Configure, ITOM AIOps, IT Operations Management]
---

# ITOM AIOps configuration center

The ITOM AIOps configuration center is a centralized hub to manage AIOps settings. It helps you integrate monitoring tools, optimize alerts, metrics, and logs, manage services, dashboards, teams, and authorization—streamlining event-to-response workflows for better visibility, noise reduction, and operational efficiency.

Navigate to **Workspaces** > **Service Operations Workspace**. Select the ITOM AIOps configuration center icon \(\[Omitted image "icon-itom-aiops-config.png"\] Alt text: ITOM AIOps configuration center icon\) at the bottom of the left navigation pane.

The ITOM AIOps configuration center page appears. On the ITOM AIOps configuration center page, under the **Optimize** > **Dashboards** section, select the dashboard.

**Note:** The ITOM AIops configuration center is accessible only to evt\_mgmt\_admin.

The AIOps configuration center provides a single interface to configure and administer AIOps capabilities in Service Operations Workspace \(SOW\). You can:

-   Integrate monitoring tools to bring in events, logs, and metrics.
-   Optimize how alerts are enriched, grouped, ignored, and responded to.
-   Fine-tune metrics and log rules for accurate anomaly detection and alerting.
-   Set up synthetic monitoring for app uptime.
-   Manage services \(service monitoring dashboards, SLIs/SLOs, error budgets\) for Service Observability and Service Reliability Management.
-   Access AIOps dashboards to track performance, operations, and business value.
-   Configure authorization for admins, integrations, APIs, and notifications.
-   Govern teams and approvals for service creation and on-call schedules.

The AIOps configuration center consolidates all administrative tasks needed to set up and operate ITOM AIOps effectively. It streamlines monitoring, improves incident response, and maintains service reliability.

**Parent Topic:**[Configuring Service Operations Workspace for ITOM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/configure-sow-itom.md)