---
title: Working on major incident management
description: Major incident management includes creating major incidents in different ways, rejecting major incident candidates, and demoting or closing major incidents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/incident-management/work-on-mim.html
release: brazil
product: Incident Management
classification: incident-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing major incidents, Incident Management, IT Service Management]
---

# Working on major incident management

Major incident management includes creating major incidents in different ways, rejecting major incident candidates, and demoting or closing major incidents.

-   **[Create a major incident candidate](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/incident-management/create-major-incident-candidate.md)**  
Create a major incident candidate so that the major incident manager can evaluate it and decide whether to promote it to a major incident.
-   **[Create a major incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/incident-management/create-a-major-incident.md)**  
Create a major incident directly, or review major incident candidates and promote them to major incidents.
-   **[Major incident assignment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/incident-management/major-incident-assignment.md)**  
When an incident is proposed as a major incident candidate or promoted to a major incident, it's automatically assigned to the major incident management group that a system property defines. The assigned group works on the major incident and resolves it.
-   **[Accept or reject a major incident candidate](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/incident-management/accept-reject-major-incident-candidate.md)**  
When an incident is proposed as a major incident candidate, a major incident manager can accept or reject the candidate. The manager accepts a candidate as a major incident if the incident requires accelerated resolution.
-   **[Associate multiple incidents with a major incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/incident-management/asso-multi-inci-with-major-inci.md)**  
You can associate one or more incidents with a major incident using the Actions menu.
-   **[Reject multiple major incident candidates using the Actions menu](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/incident-management/reject-candi-using-actions-menu.md)**  
Reject one or more major incident candidates at once from the Actions menu when they don't qualify as major incidents, and provide a rejection reason.
-   **[Demote a major incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/incident-management/demote-major-incident.md)**  
Demote an incorrectly evaluated major incident, even after it is accepted. The incident is then handled as a regular incident.
-   **[Close a major incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/incident-management/close-major-incident.md)**  
Close a major incident manually after you validate the resolution and the major incident is in the Resolved state.
-   **[View major incident information on the Incident form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/incident-management/view-major-info.md)**  
View major incident details on the Major Incident and Post Incident Report tabs, which appear on the Incident form when an incident enters the major incident life cycle.

**Parent Topic:**[Managing major incidents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/incident-management/major-incident-management.md)