---
title: Collaboration with incident tasks
description: Agents can start and manage collaboration on incident task records from the ITSM Mobile Agent app.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/itsm-mobile-agent/collaboration-inc-task-itsm-mobile.html
release: brazil
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Work on incidents assigned to you, Managing incidents and tasks using the My Work applet, ITSM Mobile Agent, IT Service Management]
---

# Collaboration with incident tasks

Agents can start and manage collaboration on incident task records from the ITSM Mobile Agent app.

-   **[Initiate a conference call from an incident task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/itsm-mobile-agent/initiate-call-inc-task-itsm-mobile.md)**  
Initiate a conference call from an incident task record to discuss the resolution of an incident.
-   **[Add participants to a conference call from an incident task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/itsm-mobile-agent/add-participants-inc-task-itsm-mobile.md)**  
Add participants to an active conference call with the caller from an incident task to discuss the resolution of a task.
-   **[Join an active conference call from an incident task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/itsm-mobile-agent/join-inc-task-call-itsm-mobile.md)**  
Join an active conference call from an incident task record to discuss how to resolve the incident.
-   **[View participants in an incident task conference call](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/itsm-mobile-agent/view-participants-inc-task-call-itsm-mobile.md)**  
View the active and inactive participants in an incident task conference call in the ITSM Mobile Agent app.
-   **[End a conference call from an incident task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/itsm-mobile-agent/end-inc-task-call-itsm-mobile.md)**  
End an active conference call from an incident task record in ITSM Mobile Agent. The call host or a user with the incident manager role can end the call.

**Parent Topic:**[Work on incidents assigned to you](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/itsm-mobile-agent/assigned-incidents-mobile.md)