---
title: End a conference call from an incident
description: End an active conference call from an incident record in ITSM Mobile Agent. The call host or a user with the incident manager role can end the call.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/itsm-mobile-agent/end-inc-call-itsm-mobile.html
release: brazil
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Collaboration with incidents, Work on incidents assigned to you, Managing incidents and tasks using the My Work applet, ITSM Mobile Agent, IT Service Management]
---

# End a conference call from an incident

End an active conference call from an incident record in ITSM Mobile Agent. The call host or a user with the incident manager role can end the call.

## Before you begin

Role required: itil, itil\_admin, or admin

## Procedure

1.  Open the ITSM Mobile Agent app.

2.  On the **My work** tab, tap **See All**.

    \[Omitted image "my-work-itsm-mobile.png"\] Alt text: My work.

3.  Open the incident from which the conference call originated.

4.  Tap **Collaborate**.

    \[Omitted image "incident-collaborate-itsm-mobile.png"\] Alt text: Collaborate option in an incident record

5.  Tap the active conference call.

    \[Omitted image "participants-inc-call-itsm-mobile.png"\] Alt text: Participant status in a conference call

6.  Tap the more options icon \[Omitted image "more-options-itsm-mobile-agent.png"\] Alt text:.

7.  Tap **End call**.


**Parent Topic:**[Collaboration with incidents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/itsm-mobile-agent/collaboration-incident-itsm-mobile.md)