---
title: Initiate chat with assignment group from major incident
description: Initiate a chat with the assignment group members from a major incident record to discuss the resolution of the issue.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/itsm-mobile-agent/initiate-chat-assignment-grp-major-inc-itsm-mobile.html
release: brazil
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Collaboration with major incidents, Managing major incidents using the Major Incident applet, ITSM Mobile Agent, IT Service Management]
---

# Initiate chat with assignment group from major incident

Initiate a chat with the assignment group members from a major incident record to discuss the resolution of the issue.

## Before you begin

Role required: major\_incident\_manager, itil, itil\_admin, or admin

## Procedure

1.  Open the ITSM Mobile Agent app.

2.  On the **Major incidents** tab, tap **See All**.

    \[Omitted image "major-incident-itsm-mobile.png"\] Alt text: See All highlighted in major incidents tab.

3.  Tap the major incident record you want to work on.

4.  Tap **Assignment group**.

    \[Omitted image "active-major-incident-assignment-group-itsm-mobile.png"\] Alt text: Assignment group in ITSM Mobile Agent

5.  Do one of the following:

    |Option|Action|
    |------|------|
    |Initiate chat in Slack|Tap the Slack assignment group.|
    |Initiate chat in Microsoft Teams|Tap the Microsoft Teams assignment group.|

    \[Omitted image "assignment-group-major-inc-itsm-mobile.png"\] Alt text: Assignment group in ITSM Mobile Agent

    **Note:** The Slack and Microsoft Teams assignment group contacts appear only if the assignment group has valid Slack and Microsoft Teams accounts.

    You can also interact with a user from the assignment group. Tap the assignment group, tap a user, and then select either Slack or Microsoft Teams to initiate a conversation.