---
title: Join an active conference call from a major incident
description: Join an active conference call from a major incident record to discuss how to resolve the issue.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/itsm-mobile-agent/join-call-major-inc-itsm-mobile.html
release: brazil
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Collaboration with major incidents, Managing major incidents using the Major Incident applet, ITSM Mobile Agent, IT Service Management]
---

# Join an active conference call from a major incident

Join an active conference call from a major incident record to discuss how to resolve the issue.

## Before you begin

Role required: major\_incident\_manager, itil, itil\_admin, or admin

## Procedure

1.  Open the ITSM Mobile Agent app.

2.  Tap the **Major incidents** tab.

3.  Tap **Active collaborations**.

    \[Omitted image "major-inc-active-collab.png"\] Alt text: Active collaborations in major incident tab.

4.  Tap **Join call**.

    \[Omitted image "join-conf-call-maj-inc.png"\] Alt text: Join call option for an active conference call on a major incident.