---
title: Managing teams and incidents using the My Team applet
description: The My Team applet gives group managers access to and insights into the work of the groups they manage.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/itsm-mobile-agent/my-team-application.html
release: brazil
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [my team applet]
breadcrumb: [ITSM Mobile Agent, IT Service Management]
---

# Managing teams and incidents using the My Team applet

The My Team applet gives group managers access to and insights into the work of the groups they manage.

With the My Team applet, as a group manager, you can:

-   Access unassigned incidents from your group and quickly triage work
-   Act on time-off requests submitted by your team
-   Review any on-call conflicts or gaps in a schedule and plan for appropriate coverage
-   Access dashboards to gain insights, such as mean time to resolve \(MTTR\) and customer satisfaction \(CSAT\), for your groups