---
title: \(Legacy\) Setting up ITSM Virtual Agent Lite
description: Setup ITSM Virtual Agent Lite using to use the read-only, pre-built conversation topics for your most common ITSM self-service cases. For example, you can connect your users with a virtual agent to check ticket status, search the knowledge base, and report an issue.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/itsm-virtual-agent/setup-itsm-virtual-agent-lite.html
release: brazil
product: ITSM Virtual Agent
classification: itsm-virtual-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [ITSM Virtual Agent Lite, IT Service Management]
---

# \(Legacy\) Setting up ITSM Virtual Agent Lite

Setup ITSM Virtual Agent Lite using to use the read-only, pre-built conversation topics for your most common ITSM self-service cases. For example, you can connect your users with a virtual agent to check ticket status, search the knowledge base, and report an issue.

## Before you begin

Role required: admin or virtual\_agent\_admin

## About this task

**Important:** Starting with the Brazil release, ITSM Virtual Agent Lite is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Virtual Agent Lite is a subset of the features available in Virtual Agent. Virtual Agent Lite is automatically activated. You don't need a subscription for Virtual Agent Lite.

Users with the admin or virtual\_agent\_admin role can activate the required plugins:

-   ITSM Virtual Agent Conversation Topics Lite \(com.snc.itsm.virtualagent.lite\) plugin

    Activates the read-only conversation topics for basic ITSM self-service.

-   The Service Management Virtual Agent Core \(com.glideapp.sm\_va\_core\) plugin

    Provides core functionality for Service Management Virtual Agent. This plugin is automatically activated with the ITSM Virtual Agent Conversation Topics Lite plugin.


## Procedure

1.  Activate the ITSM Virtual Agent Conversation Topics Lite \(com.snc.itsm.virtualagent.lite\) plugin to access the pre-built ITSM Virtual Agent Lite conversation topics.

2.  Review the **ITSM Self Service Lite** read-only conversation topics in Virtual Agent Designer.

    1.  Navigate to **All** > **Conversational Interfaces** > **Virtual Agent** > **Designer**.

    2.  In the **Category** drop-down box, select **ITSM Self Service Lite**.

3.  Select an available topic to open it.

    The conversation topic template opens in Virtual Agent Designer.

4.  Select **Inactive** in the header bar, and slide the toggle switch to **Active**.

    **Note:** Deactivate a topic by selecting **Active** and sliding the toggle switch to the inactive position.

5.  Select **Publish** to publish the topic.

    **Note:** For details about activating and publishing conversation topics, see [Getting started with Virtual Agent Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/conversation-designer-virtual-agent.md).

6.  Test an active, published conversation topic, by selecting the topic you want to test in Virtual Agent Designer and selecting **Test**.


-   **[\(Legacy\) ITSM Virtual Agent Lite prebuilt topics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/itsm-virtual-agent/itsm-virtual-agent-lite-topics.md)**  
ITSM Virtual Agent Lite includes several prebuilt, read-only topic conversations you can use to set up a virtual agent for your end users.

**Parent Topic:**[\(Legacy\) ITSM Virtual Agent Lite](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/itsm-virtual-agent/itsm-virtual-agent-lite.md)