---
title: On-Call Scheduling actions by role
description: On-Call Scheduling provides role-based capabilities for members, shift managers, and shift administrators to manage on-call schedules, time-off requests, and escalations.On-Call Scheduling can be used by the various user roles.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/on-call-scheduling/on-call-scheduling-capabilities.html
release: brazil
product: On-Call Scheduling
classification: on-call-scheduling
topic_type: concept
last_updated: "2026-10-21"
reading_time_minutes: 1
breadcrumb: [Exploring On-Call Scheduling, On-Call Scheduling, IT Service Management]
---

# On-Call Scheduling actions by role

On-Call Scheduling provides role-based capabilities for members, shift managers, and shift administrators to manage on-call schedules, time-off requests, and escalations.On-Call Scheduling can be used by the various user roles.

On-Call Scheduling supports the members of the roster \(itil role\), shift manager \(rota\_manager role\), shift administrator \(rota\_admin role\). Based on the user role, you can perform the following actions:

## ITIL role

-   View your on-call schedules and see the other members of your shift.
-   Submit a time-off request and refer another member of the group to cover your shift.
-   Specify your availability and your preferred contact methods.
-   View the roster and escalation details for a shift.
-   Run schedule and escalation reports.
-   Use the ITSM Mobile Agent for viewing schedules and requesting time off.

## rota\_manager role

-   View the on-call schedule including any gaps and time-off requests for your group.
-   Approve or reject time-off requests. Approval requests are sent to the group manager of the requester's group.
-   Review and manage gaps and conflicts.
-   Provide, replace, or delete coverage and delete time-off requests.
-   Create a shift and add or delete members to the shift.
-   View escalation, group, and performance reports.
-   Use the Mobile Agent for viewing the schedule of your groups and approving or rejecting time-off requests.

## rota\_admin role

-   Set up Slack, Microsoft Teams, text and voice messages, as a contact method for an on-call escalation.
-   Assign roles and configure escalation trigger rules.
-   Create shift and group templates.
-   Design the entire escalation process.

**Parent Topic:**[Exploring On-Call Scheduling](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/on-call-scheduling/exploring-on-call-scheduling.md)