---
title: Create a root cause analysis
description: Create a root cause analysis \(RCA\) to identify the underlying cause of an issue and implement effective, long-term solutions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/manufacturing/mco-root-cause-analysis-task.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Product non-conformance, Product non-conformance, MCO workspace, Use, Manufacturing Commercial Operations]
---

# Create a root cause analysis

Create a root cause analysis \(RCA\) to identify the underlying cause of an issue and implement effective, long-term solutions.

## Before you begin

Role required: Quality Issue Management Admin or product non-conformance resolver \(sn\_mfg\_qm.product\_non\_conformance\_case\_resolver\)

## Procedure

1.  Navigate to **Workspaces** > **CRM Workspace** > **List** > **Product Non Conformance Case** > **Root Cause Analysis Task**.

2.  Select **New**.

3.  On the Root Cause Analysis Task form, fill in the fields.

    For a description of the field values, see [Root cause analysis task form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-root-cause-analysis-task-form.md).

4.  Select **Save**.

5.  Select **Discuss**.

    The Start a Sidebar discussion window is displayed.

    For more information on the sidebar discussion window, see [Create a Sidebar discussion for a record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/sidebar-discussions-record.md).

6.  Select **Save**.


**Parent Topic:**[Product non-conformance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-related-lists-product-non-conformance.md)

**Related topics**  


[Notes form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-notes.md)

[Resolution information form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-resolution-information-form.md)