---
title: Return Merchandise Authorization roles
description: Information about Return Merchandise Authorization \(RMA\) roles.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/order-management/return-merchandise-authorization-roles.html
release: brazil
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Activate the Return Merchandise Authorization, Order operations apps, Configure, Sales Customer Relationship Management]
---

# Return Merchandise Authorization roles

Information about Return Merchandise Authorization \(RMA\) roles.

|Roles|Description|Contains roles|
|-----|-----------|--------------|
|sn\_csm\_rma\_case.csm\_rma\_case\_creator|This role provides granular access to create RMA cases and RMA case Lines.|sn\_csm\_rma\_case.writer|
|sn\_csm\_rma\_case.csm\_rma\_case\_viewer|This role provides granular access to read RMA cases and RMA case Lines.|None|
|sn\_csm\_rma\_case.csm\_rma\_case\_writer|This role provides granular access to edit or update RMA cases and RMA case Lines.|sn\_csm\_rma\_case.viewer|