---
title: Multi-factor authentication providers
description: Use multi-factor authentication \(MFA\) providers to configure SMS and Email based authentication so that every user can log in securely.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/platform-security/authentication/multi-factor-authentication-providers.html
release: brazil
product: Authentication
classification: authentication
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [SMS as an MFA factor, MFA factor policies, MFA verification methods, Configuring MFA, Multi-factor authentication, Authentication, Access Management]
---

# Multi-factor authentication providers

Use multi-factor authentication \(MFA\) providers to configure SMS and Email based authentication so that every user can log in securely.

On the ServiceNow AI Platform, you can configure MFA providers with the mechanism of using multi-factor authentication such as Email and SMS.

You can use the following provider configuration available for MFA within the ServiceNow AI Platform:

-   Email Provider Configuration
-   Twilio Provider Configuration
-   Infobip Provider Configuration.

**Note:** Twilio and Infobip Provider Configuration are auto-populated by enabling the **Load Demo Data** when installing the Multi-factor authentication with SMS \(`com.snc.authentication.sms_mfa`\) and Notify - Twilio Direct Driver \(`com.snc.notify.twilio_direct`\) plugins.

You can also create your own provider configuration for enabling the multi-factor authentication with SMS and Email.

**Note:** The Infobip Provider configuration is provided as a part of demo data, you can edit the fields based on your requirements for configuring your own provider.