---
title: Manufacturing Commercial Operations release notes
description: The ServiceNow Manufacturing Commercial Operations application updates warranty and quality workflows across Product Quality Investigation, Non-Conformance, and Remediation Core.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
release: brazil
topic_type: topic
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Features and changes by product, Release notes for upgrading from Australia, Learn about the Brazil release, Brazil release notes]
---

# Manufacturing Commercial Operations release notes

The ServiceNow® Manufacturing Commercial Operations application updates warranty and quality workflows across Product Quality Investigation, Non-Conformance, and Remediation Core.

## What's new

-   **Repair pre-authorization case lines on claim cases**

    Claim cases list approved and partially approved pre-authorization cases created for the selected repair. Selecting a pre-authorization automatically populates the causal parts and miscellaneous details.

-   **Automatic repair claim charge validation**

    Ensures repair claim charges conform with pre-authorization limits.

-   **Schedule a quality review meeting**

    Schedule a quality review meeting to coordinate follow-up actions with stakeholders. The discussion, summary, and decision history remain attached to the issue for team reference.

-   **Resolve a product non-conformance case playbook**
    -   Import impacted assets in bulk using an XLST file instead of adding them one at a time directly from the Product Quality Investigation \(PQI\) or Non-Conformance \(NC\) workspace. Reduce manual data entry when a single issue affects multiple assets.
-   **Create an effectiveness goal**

    Remediation Core extends the Goals Framework with Effectiveness Goals, letting remediation teams formally evaluate whether corrective and preventive actions resolved the underlying issue over time.

    -   Link effectiveness goals to remediation and actions.
    -   Track goals from draft through a final outcome \(Achieved, Partially Achieved, Not Achieved\).
    -   Block Product Quality Investigation closure while effectiveness goals are open.
-   **Non-Conformance case lifecycle enhancements**

    The NC case lifecycle supports requesting more information from submitters, running a formal accept/reject cycle for proposed corrections, and adding notes and communications directly from the workspace. These capabilities streamline resolution from start to finish.

-   **Summarize Non-Conformance and product quality investigation records with AI**

    Generate a summary on demand, automatically at stage transitions, or permanently at closure — without reviewing every note and activity. This AI-generated summary may contain inaccuracies, so review it before making decisions based on its content.


**Parent Topic:**[Features and changes by product](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/release-notes/new-features-changes.md)