---
title: Virtual Agent roles
description: These roles are available for the application
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/roles-by-product/roles\_virtualagent.html
release: brazil
topic_type: reference
last_updated: "2024-03-11"
reading_time_minutes: 2
breadcrumb: [Roles for all products]
---

# Virtual Agent roles

These roles are available for the application

<table><thead><tr><th>

Role

</th><th>

Description

</th><th>

Contains roles

</th><th>

Groups with this role

</th><th>

Special considerations

</th></tr></thead><tbody><tr><td>

\(Legacy\) Chat analytics administrator \[chat\_analytics\_admin\]

</td><td>

Provides access to view dashboard-related tables, create custom events, create custom formula overrides, reconfigure the dashboard using UI Builder, and set system parameters.

</td><td>

None

</td><td>

None.

</td><td>

**Note:** Avoid granting an admin role when more specialized roles are available.

</td></tr><tr><td>

\(Legacy\) Chat analytics viewer \[chat\_analytics\_viewer\]

</td><td>

Provides read access to view the dashboard, Conversations \(sys\_cs\_conversation\), and Conversation Consumers \(sys\_cs\_consumer\) tables.

</td><td>

None

</td><td>

None.

</td><td>

None.

</td></tr><tr><td>

\(Legacy\) Localization editor \[localization\_editor\]

</td><td>

Edits the translations directly in Virtual Agent Designer. The NLU admin \[nlu\_admin\] and Virtual Agent admin \[virtual\_agent\_admin\] roles contain this role by default.

</td><td>

None.

</td><td>

None.

</td><td>

None.

</td></tr><tr><td>

\(Legacy\) Localization fulfiller \[localization\_fulfiller\]

</td><td>

Provides translations for the requested Virtual Agent topics. Depending on the flow, duties may include editing the translations in the Localization Framework task, interacting with third parties, and loading, verifying, and publishing translations.

</td><td>

None.

</td><td>

None.

</td><td>

None.

</td></tr><tr><td>

\(Legacy\) Localization requestor \[localization\_requestor\]

</td><td>

Requests translations for all the Virtual Agent components into one or more languages. Can also view localization insights. The Virtual Agent admin \[virtual\_agent\_admin\] role contains this role by default.

</td><td>

None.

</td><td>

None.

</td><td>

None.

</td></tr><tr><td>

\(Legacy\) UI builder administrator \[ui\_builder\_admin\]

</td><td>

Enables you to add, remove, and rearrange dashboard contents. Needs UI Builder, which is a separate ServiceNow product.

</td><td>

-   workspace\_admin
-   canvas\_user

</td><td>

None.

</td><td>

**Note:** Avoid granting an admin role when more specialized roles are available.

</td></tr><tr><td>

\(Legacy\) Virtual Agent admin \[virtual\_agent\_admin\]

</td><td>

Contains the localization requestor and localization editor roles by default.

</td><td>

None.

</td><td>

None.

</td><td>

**Note:** Avoid granting an admin role when more specialized roles are available.

</td></tr><tr><td>

\(Legacy\) Virtual Agent administrator \[virtual\_agent\_admin\]

</td><td>

Provides read and write access to all dashboard-related tables, for example, sys-conversation.

</td><td>

-   chat\_analytics\_admin
-   ui\_builder\_admin
-   chat\_analytics\_viewer

</td><td>

None.

</td><td>

**Note:** Avoid granting an admin role when more specialized roles are available.

</td></tr><tr><td>

Automated testing framework designer \[atf\_test\_designer\]

</td><td>

Creates and runs automated tests to confirm proper instance function after making changes to the instance.

</td><td>

None.

</td><td>

None.

</td><td>

None.

</td></tr><tr><td>

Chat analytics administrator \[chat\_analytics\_admin\]

</td><td>

Sets up the Conversational Analytics dashboard, reconfigures its contents, and creates funnels to review performance of conversation flows.

</td><td>

None

</td><td>

None.

</td><td>

**Note:** Avoid granting an admin role when more specialized roles are available.

</td></tr><tr><td>

Chat survey administrator \[chat\_survey\_admin\]

</td><td>

Controls and configures post-chat surveys for gathering feedback on user experience, or for chat queues defined in Advanced Work Assignment.

</td><td>

None

</td><td>

None.

</td><td>

**Note:** Avoid granting an admin role when more specialized roles are available.

</td></tr><tr><td>

Conversational Interfaces guided setup administrator \[sn\_ci\_gs\_content.ci\_guided\_setup\_admin\]

</td><td>

Creates a guided setup to assist users with planning the roll-out of Conversational Interfaces materials, and performs the basic configurations to go live.

</td><td>

None.

</td><td>

None.

</td><td>

**Note:** Avoid granting an admin role when more specialized roles are available.

</td></tr><tr><td>

Issue auto resolution administrator \[iar\_admin\]

</td><td>

Configures the delivery of automated task resolution messages in Virtual Agent, email, or SMS.

</td><td>

-   evam\_admin
-   search\_application\_admin

</td><td>

None.

</td><td>

**Note:** Avoid granting an admin role when more specialized roles are available.

</td></tr><tr><td>

Localization requestor \[localization\_requestor\]

</td><td>

Creates translation requests, and views completed translations in the Localization Framework.

</td><td>

None.

</td><td>

None.

</td><td>

None.

</td></tr><tr><td>

NLU administrator \[nlu\_admin\]

</td><td>

Creates NLU models and associated intents in the NLU Workbench.

</td><td>

-   sn\_nlu\_workbench.nlu\_feedback\_admin
-   nlu\_editor
-   nlu\_user

</td><td>

None.

</td><td>

**Note:** Avoid granting an admin role when more specialized roles are available.

</td></tr><tr><td>

ServiceNow Otto for Creator \[now.assist.creator\]

</td><td>

This role grants users access to ServiceNow Otto for Creator skills.

</td><td>

None

</td><td>

None.

</td><td>

None.

</td></tr></tbody>
</table>**Parent Topic:**[Roles for all products](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/roles-by-product/roles-for-all-products.md)