---
title: Applying CSDM guidelines to your product — product views
description: ServiceNow products expect that CMDB data is organized according to CSDM guidelines and they benefit from that organization.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/servicenow-platform/common-service-data-model-csdm/use-cases.html
release: brazil
product: Common Service Data Model \(CSDM\)
classification: common-service-data-model-csdm
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [CSDM, Configuration Management, Extend ServiceNow AI Platform capabilities]
---

# Applying CSDM guidelines to your product — product views

ServiceNow products expect that CMDB data is organized according to CSDM guidelines and they benefit from that organization.

The topics in the next section identify the specific CMDB tables that the products update and obtain data from. The topics provide practical instructions for implementing the CSDM guidelines.

-   Brief overview of the function and benefits of the product.
-   CMDB tables managed by the product.
-   CMDB tables used by the product.
-   Mention of other ServiceNow products that add value to the product.
-   Mention of other ServiceNow products that benefit from the product.
-   Use case and examples.

The topics do not address the following information:

-   Implementing the ServiceNow product.
-   Configuring systems that are not included in the base system. Such systems might be referred to in this product view, but they are out-of-scope.
-   Using other ServiceNow products, such as IT Service Management \(ITSM\), Strategic Portfolio Management \(SPM\), and IT Operations Management \(ITOM\).

**Note:** A CSDM use case might have one or more data types. Other ServiceNow products may also manage those data types. The use cases don't describe all possible product dependencies.

## Products and features that benefit when following the CSDM guidelines

-   **Change Management**



-   **Customer Service Management**



-   **Digital Portfolio Management**



-   **Enterprise Architecture**



-   **HR Service Delivery for Healthcare**



-   **Incident Management**



-   **Install Base Management**



-   **ITOM AIOps**

    [Applying the CSDM guidelines to ITOM AIOps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/itom-health-use-case-product-view.md)

-   **ITOM Visibility**

    [Applying the CSDM guidelines to ITOM Visibility](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/itom-visibility-use-case.md)

-   **Operational Technology Manager**



-   **Problem Management**



-   **RPA Hub**



-   **Service Catalog**

    [Service Catalog and CSDM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/service-catalog/request-cat-use-case-product-view.md)

-   **Service Portfolio Management**



-   **Vulnerability Response**




## CSDM videos in the ServiceNow Community

[Playlist of all CSDM videos](https://www.youtube.com/playlist?list=PLkGSnjw5y2U7QNr9jL6TAgwQvYBI_LEtK)

**Parent Topic:**[Common Service Data Model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/common-service-data-model-csdm/csdm-landing-page.md)