---
title: Administer Connect actions
description: You can create or modify Connect actions to provide custom functionality in Connect Chat or Connect Support conversations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/servicenow-platform/connect/t\_AdministerConnectActions.html
release: brazil
product: Connect
classification: connect
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Connect administration, Connect, ServiceNow AI Platform Additional Capabilities, Extend ServiceNow AI Platform capabilities]
---

# Administer Connect actions

You can create or modify Connect actions to provide custom functionality in Connect Chat or Connect Support conversations.

## Before you begin

**Important:**

Core UI is required to use Connect Chat. Connect Chat is not supported in Next Experience. If you turn on Next Experience, Connect Chat will no longer work. See Next Experience UI for more information.

If you want to customize the icon for a Connect action, navigate to **Collaborate** > **Administration** > **Action Icons** to view the available icons and their class names. Note the class name of the icon you want to use.

Role required: admin

## About this task

The Connect action menu appears by the message entry field when one or more Connect actions are available for a conversation, based on defined conditions. When a user selects a Connect action, the system runs the script defined for that action.

## Procedure

1.  Navigate to **Connect** > **Administration** > **Actions**.

2.  Click **New** or open an existing record to edit a table.

3.  On the form, fill in the fields.

<table id="table_xzf_1sg_cv"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Condition

</td><td>

JavaScript condition statement that must return true for the action to be available in a conversation. For example, to show the action in Connect Support conversations only, enter `conversation.type === "support"` or `conversation.table === 'chat_queue_entry'`.For information about the conversation object, see the GlideConversation API reference documentation.

</td></tr><tr><td>

Hint

</td><td>

This field is not used.

</td></tr><tr><td>

Icon Class Name

</td><td>

Class name of the icon to use. To view all available icons and their class names, navigate to **Collaborate** &gt; **Administration** &gt; **Action Icons**.

</td></tr><tr><td>

Order

</td><td>

Order of the action relative to other items in the Connect action menu.

</td></tr><tr><td>

Script

</td><td>

Script to execute when the action is run. For example, to create a new incident that is based on the conversation, enter the following code:```
response.newRecord("incident",{
    short_description: conversation.document.short_description ||"",
    caller_id: conversation.document.opened_by
});
```

For information about the response object, see the ConnectActionResponse API reference documentation.**Note:** You can only create a Connect action that is based on a task table.

</td></tr><tr><td>

Shortcut

</td><td>

Text that triggers the action when entered after the "/" character in a conversation.

</td></tr><tr><td>

Title

</td><td>

Text that appears in the Connect action menu. The title for each Connect action should be unique.

</td></tr></tbody>
</table>
## Result

\[Omitted image "ConnectActionsForm.png"\] Alt text: Connect Actions form with the condition conversation.table === 'chat\_queue\_entry'