---
title: Configure ServiceNow Otto for TMT
description: Configure the ServiceNow Otto for TMT application so that your agents can use the generative AI skills in CRM Workspace and in Core UI for service problem case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/telecom-media-technology/configure-servicenow-otto-cspm.html
release: brazil
topic_type: concept
last_updated: "2026-09-24"
reading_time_minutes: 1
breadcrumb: [Configure, Customer Service Problem Management, Telecommunications, Media, and Technology \(TMT\)]
---

# Configure ServiceNow Otto for TMT

Configure the ServiceNow Otto for TMT application so that your agents can use the generative AI skills in CRM Workspace and in Core UI for service problem case.