# ServiceNow AI Platform — Synonym & Alias Reference (en-US)

Each row maps a **canonical term** to its known **synonyms** — including abbreviations, common misspellings, and spelling variants (US/British). Synonyms are separated by vertical bars ('|').

**Usage:** When a user query contains any synonym, treat it as equivalent to the canonical term. Prefer the canonical term in the generated AI overview response.

- Source: `enus-vocabulary-deployed.csv`
- Term groups: 234
- Last generated: 2026-11-06

| Canonical Term | Synonyms |
|---|---|
| accessibility | vpat \| conformance |
| accordion | accordian |
| account 360 | account360 |
| activate | enable |
| advanced work assignment | awa |
| agent workspace for hr case management | agent workspace for hr \| hr agent workspace |
| agile development 2.0 | agile dev \| agile \| agile 2.0 |
| ai search | ais |
| ai search assistant | aisa |
| analyze and optimize business processes | platform analytics |
| antivirus scanning | servicenow antivirus program |
| api | aip |
| app engine studio | aes |
| application administration | scoped administration \| application admin \| scoped admin |
| application vulnerability response | application vulnerability management \| vulnerability remediation |
| auto populate | autopopulate |
| automated test framework | atf |
| automatically convert your it records to ot devices | burrito |
| awa for csm | advanced work assignment for csm |
| business | bussiness |
| business location service portal | bslp |
| business service map | bsm \| bsm map |
| capabilities map | cap map |
| catagorize | catagorise |
| catalog | catalogue |
| change advisory board | cab |
| change task | ctask |
| classic dashboard | old dashboard |
| classic workflow | workflow studio |
| cloud cost management | cloud Insights |
| cloud insights | cloud cost |
| cloud provisioning and governance | cpg |
| cloud services catalog | csc |
| cmdb | cmbd |
| coaching with learning | coaching \| training |
| collaborative work management | cwm |
| color | colour |
| common service data model | csdm |
| configuration compliance | sca \| vulnerability response \| cwe \| nvd |
| configuration item | ci |
| configuration management database | cmdb |
| configure servicenow ai platform core features | now platform core \| core platform |
| continual improvement management | cim \| continual service improvement \| csi |
| copy | clone \| duplicate |
| csm configurable workspace | configurable workspace \| csm workspace |
| customer data | customer data management \| customer data models \| organization data management |
| customer data models for b2b2c | b2b2c \| b2b \| b2c |
| customer life cycle | account lifecycle \| account life cycle |
| customer lifecycle operations | clo |
| customer relationships | account relationships \| contact relationships |
| customer service case types | onboarding case type \| complaint case type |
| customer service management | customer support \| csm \| csm |
| customize | customise \| modify \| tailor |
| data loss prevention incident response | dlp \| dlp incidents \| dlp workspace \| dlp ir |
| data source | datasource |
| data visualization | report |
| decision designer | decision builder \| decisions |
| decision trees | guided flow |
| delegated development | citizen development \| citizen developer |
| delete ci | ci deletion |
| demand management | demands |
| developer instance | employee instance |
| developer support | dev support |
| devops change velocity | dcv |
| digital product release | dpr |
| digital product release policy | data collectors \| dpr policies \| dpr policy |
| discovery | disco |
| document management | dms \| document collaboration |
| dynamic related records | drr |
| e-signature | e-sig |
| employee onboarding | enterprise onboarding |
| enterprise agile planning | eap |
| enterprise architecture | application portfolio management \| apm |
| entity configuration | entity mapping |
| environmental social governance | esg |
| erp customization mining | erp-cm |
| erp system | erp canvas \| erp |
| exploring application manager | find entitlement \| find license \| locate entitlement \| locate license |
| external business locations | internal business locations \| business location 360 |
| favorite | favourite |
| financial management - legacy | financial modelling \| financial charging \| ledger |
| financial services customer lifecycle operations | clo |
| financial services deposit operations | cash management |
| financial services operations | fso |
| flow designer | flows |
| fso card | credit management |
| general guideline | best practice |
| generative ai controller | gaic |
| getproperty | get property \| gs.getproperty |
| gliderecord | glide record \| gliderecord api |
| gliderecord - deleterecord() | delete gliderecord \| gliderecord delete |
| gliderecord get | getgliderecord |
| glideuser - getemail() | glide.email.user |
| global search | globalsearch |
| grc risk management | risk assessments |
| growth experiences | egd core \| employee growth and development |
| gs.getrefrecord | getrefrecord |
| gs.hasrole | hasrole |
| guided decisions | decision tree |
| hardware asset management | ham |
| health and safety incident management | injury and illness |
| health screening | covid |
| healthcare and life sciences | digital health platform \| medical care \| health care \| hcls |
| hotfix | hot fix |
| indicator | kpi |
| infrastructure monitoring | service monitoring |
| innovation management | idea manager |
| install base related parties | related party configurations \| related parties |
| installed products | install base characteristics \| sold products |
| instance data replication | idr |
| instance observer | io |
| instance security center | pci compliance \| pci |
| instance theme | css theme \| ui theme |
| integration hub | integrationhub \| integrationshub |
| inventory management | transfer order lines |
| investment funding | allocate funds \| allocate funds |
| isc | ssc |
| it asset management | asset management \| it asset \| itam |
| it business management | business management \| business services \| itbm |
| it operations management | itom |
| it service management | itsm |
| itom health | system health |
| journey accelerator | onboarding |
| know your customer | kyc |
| knowledge base | knowledgebase |
| knowledge management | km |
| knowledge management service portal | knowledge v3 |
| lead to cash | configure price quote \| lead-to-cash \| cpq |
| learning enhanced automation playbook | leap |
| learning path | training |
| legal service delivery | legal service management \| lsd |
| life cycle | lifecycle |
| lifecycle events | events lifecycle |
| major issue management | major case \| parent case \| child case \| mim |
| major security incident management | msim \| msim integration |
| managed service | msp |
| manager hub | manager library |
| metricbase | metric base |
| mid server | midserver |
| monitor instance | instance monitoring |
| multi-day | multiday \| multi day |
| natural language | nlp |
| natural language understanding | nlu |
| network inventory | tni |
| now assist | nowassist |
| now assist for csm | now assist for customer service \| now assist for customer service management |
| now assist for hr service delivery | now assist hrsd \| now assist hr |
| now assist in ai search | now assist for search |
| omnichannel callback | omni-channel callback \| omni channel callback |
| on call | oncall |
| on-call schedule | on call schedule |
| openai | open ai |
| optimization | optimisation |
| optimize | optimise |
| orchestration | orc |
| out of band release | release readiness |
| out of the box | ootb |
| outsourced customer service | osp |
| password reset | credential stores \| password change |
| patch | platform version \| hot fix \| platform release |
| performance analytics content pack | pa content pack |
| performance analytics widget | pa widget |
| playbooks for customer service management | case playbook for product support \| playbooks for portals \| playbooks for csm \| csm playbooks |
| policy management | regulations |
| proactive service experience workflows | psew |
| problem management | prb |
| process optimization | process mining |
| procurement specialist | sourcing manager |
| project portfolio management | ppm |
| public sector | agency \| government |
| requested item | ritm |
| resources for enhancing your app | aes resources |
| risk management | risk and control \| risk assessment \| risk category |
| robot | bot |
| robotic process | bot process |
| robotic process automation | rpa |
| root cause analysis | corrective action \| rca |
| sales and order management | lead to cash \| lead-to-cash |
| scaled agile framework | essential safe \| portfolio safe \| safe |
| script include | scriptinclude |
| search | zing |
| security incident response | secops incident \| sir \| si |
| security incident response integrations | security integration \| sir integrations |
| security incident response workspace | sir workspace |
| security operations manager | security contact |
| sensitive information | sensitive content |
| service bridge legacy | servicebridge |
| service catalog | sc |
| service level management | sla \| slm |
| service operations workspace for itsm | service operation workspace \| sow |
| servicenow for microsoft outlook | microsoft outlook \| outlook |
| servicenow for microsoft teams | microsoft teams \| microsoft 365 \| ms365 |
| servicenow llm | now llm \| gen ai \| nowllm |
| servicenow security center | ssc |
| shopping hub | shoppinghub |
| skills management | skills matrix \| skills |
| software asset management | license management \| software license \| sam |
| sold product | sp |
| source-to-pay workspace | supplier manager workspace |
| sourcing and procurement operations | psm \| spo \| pom |
| special handling notes | shn |
| state progression for change models | change lifecycle \| change life cycle |
| strategic portfolio management | business management \| business services \| spm |
| subscription based notifications | notification channels |
| suggested actions | next best actions |
| supplier news | news integration |
| support for developers | vibe coding |
| swimlane | swim lane |
| system localization | language plugin \| language pack |
| table relationships | table schema map \| database map |
| targeted communications | recipient lists \| publications |
| team development | team dev |
| telecommunications | telco |
| text search | zing |
| ticket | tkt |
| time card management | time sheet portal \| time sheet |
| time zone | timezone |
| tinymce editor | tiny mce \| tinymce |
| tuneup | tune up |
| ui builder | uib |
| ui components | button |
| ui15 | ui 15 |
| update set | updateset |
| user experience analytics | appsee |
| using the planning attributes | strategic planning roles \| roles in strategic planning \| roles in strategic planning workspace |
| virtual agent | va |
| virtual and live agent | virtual chat \| live agent chat \| chat feature |
| visual studio code | vs code |
| web | ws security |
| web services | aggregate web service |
| workflow | work flow |
| workforce optimization | wfo |
| workplace service delivery | wsd |
| workspace | worksapce |