# Simply Cosmetics Facts — Support

For help, questions, or feedback about Simply Cosmetics Facts, contact us at:

**simplyfactsfamily@gmail.com**

We typically respond within 48 hours.

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## Common Questions

**The app didn't find my product.**
Not all products are in the Open Beauty Facts database yet. The database is community-maintained and grows over time. You can help by adding your product at openbeautyfacts.org.

**How do I clear my scan history?**
Go to Settings → Clear Scan History.

**How do I remove an ingredient alert?**
Go to the Alerts tab, find the ingredient, and tap to deselect it.

**How do I add an ingredient alert?**
Go to the Alerts tab and use Quick Add to select from preset categories, or expand the Full Ingredients List on any product screen and tap any ingredient to add a custom alert.

**Is my data private?**
Yes. All scan history and alerts are stored locally on your device only. Nothing is shared or sold. See our Privacy Policy for full details.

**How do I request deletion of my data?**
Uninstall the app to remove all locally stored data. For any additional data deletion requests, email simplyfactsfamily@gmail.com.