--- Debugger: DebugThreshold: debug TestMode: '0' Description: Wird verwendet für AI Automatisierung. Automatische Queue Zuweisung FrameworkVersion: 7.1.7 Provider: Operation: ticket-create: Description: For Testing IncludeTicketData: '0' MappingInbound: Config: KeyMapDefault: MapTo: '' MapType: Keep KeyMapExact: UserLogin: UserLogin ValueMap: UserLogin: ValueMapRegEx: .*: open_ticket_ai ValueMapDefault: MapTo: '' MapType: Keep Type: Simple MappingOutbound: Config: KeyMapDefault: MapTo: '' MapType: Keep ValueMapDefault: MapTo: '' MapType: Keep Type: Simple Type: Ticket::TicketCreate ticket-get: Description: Is used to get the Ticket Information, to then label this ticket via update IncludeTicketData: '0' MappingInbound: Config: KeyMapDefault: MapTo: '' MapType: Keep KeyMapExact: UserLogin: UserLogin ValueMap: UserLogin: ValueMapRegEx: .*: open_ticket_ai ValueMapDefault: MapTo: '' MapType: Keep Type: Simple MappingOutbound: Config: KeyMapDefault: MapTo: '' MapType: Keep ValueMapDefault: MapTo: '' MapType: Keep Type: Simple Type: Ticket::TicketGet ticket-search: Description: Is Used for filtering for tickets in specific IncludeTicketData: '0' MappingInbound: Config: KeyMapDefault: MapTo: '' MapType: Keep KeyMapExact: UserLogin: UserLogin ValueMap: UserLogin: ValueMapRegEx: .*: open_ticket_ai ValueMapDefault: MapTo: '' MapType: Keep Type: Simple MappingOutbound: Config: KeyMapDefault: MapTo: '' MapType: Keep ValueMapDefault: MapTo: '' MapType: Keep Type: Simple Type: Ticket::TicketSearch ticket-update: Description: Used to Move Ticket into the predicted Queue IncludeTicketData: '1' MappingInbound: Config: KeyMapDefault: MapTo: '' MapType: Keep KeyMapExact: UserLogin: UserLogin ValueMap: UserLogin: ValueMapRegEx: .*: open_ticket_ai ValueMapDefault: MapTo: '' MapType: Keep Type: Simple MappingOutbound: Config: KeyMapDefault: MapTo: '' MapType: Keep ValueMapDefault: MapTo: '' MapType: Keep Type: Simple Type: Ticket::TicketUpdate Transport: Config: AdditionalHeaders: ~ KeepAlive: '1' MaxLength: '10000000' RouteOperationMapping: ticket-create: ParserBackend: JSON RequestMethod: - CONNECT - DELETE - GET - HEAD - OPTIONS - PATCH - POST - PUT - TRACE Route: /ticket-create ticket-get: ParserBackend: JSON RequestMethod: - CONNECT - DELETE - GET - HEAD - OPTIONS - PATCH - POST - PUT - TRACE Route: /ticket-get ticket-search: ParserBackend: JSON RequestMethod: - CONNECT - DELETE - GET - HEAD - OPTIONS - PATCH - POST - PUT - TRACE Route: /ticket-search ticket-update: ParserBackend: JSON RequestMethod: - CONNECT - DELETE - GET - HEAD - OPTIONS - PATCH - POST - PUT - TRACE Route: /ticket-update Type: HTTP::REST RemoteSystem: '' Requester: Transport: Type: ''