{
    "description": "Appt Soon!",
    "states": [
      {
        "name": "Trigger",
        "type": "trigger",
        "transitions": [
          {
            "event": "incomingMessage"
          },
          {
            "event": "incomingCall"
          },
          {
            "next": "send_message_1",
            "event": "incomingRequest"
          }
        ],
        "properties": {
          "offset": {
            "x": 40,
            "y": -180
          }
        }
      },
      {
        "name": "send_message_1",
        "type": "send-message",
        "transitions": [
          {
            "event": "sent"
          },
          {
            "event": "failed"
          }
        ],
        "properties": {
          "offset": {
            "x": 70,
            "y": 220
          },
          "service": "{{trigger.message.InstanceSid}}",
          "channel": "{{trigger.message.ChannelSid}}",
          "from": "{{flow.channel.address}}",
          "to": "{{contact.channel.address}}",
          "body": "Hi {{flow.data.customer.name}}!\n{{flow.data.tech.name | split:\" \" | first | strip}}, your technician, is coming soon for your upcomming appointment at {{flow.data.appointment.time | split:\" \" | last}}. \nSee you soon!",
          "media_url": "{{flow.data.tech.image_url}}"
        }
      }
    ],
    "initial_state": "Trigger",
    "flags": {
      "allow_concurrent_calls": true
    }
  }