{
  "description": "Appt Reminders replace-me template (Syncro)",
  "states": [
    {
      "name": "Trigger",
      "type": "trigger",
      "transitions": [
        {
          "event": "incomingMessage"
        },
        {
          "event": "incomingCall"
        },
        {
          "next": "confirm_appt",
          "event": "incomingRequest"
        }
      ],
      "properties": {
        "offset": {
          "x": 40,
          "y": -180
        }
      }
    },
    {
      "name": "confirm_appt",
      "type": "send-and-wait-for-reply",
      "transitions": [
        {
          "next": "split_confirmation",
          "event": "incomingMessage"
        },
        {
          "event": "timeout"
        },
        {
          "event": "deliveryFailure"
        }
      ],
      "properties": {
        "offset": {
          "x": 140,
          "y": 60
        },
        "from": "{{flow.channel.address}}",
        "body": "Hi {{flow.data.customer.name}}!\nYour appointment is coming up on {{flow.data.appointment.date}} at {{flow.data.appointment.time | split:\" \" | last}}. Please reply \"C\" to confirm and \"X\" to cancel.",
        "timeout": 3600
      }
    },
    {
      "name": "split_confirmation",
      "type": "split-based-on",
      "transitions": [
        {
          "next": "send_no_match",
          "event": "noMatch"
        },
        {
          "next": "confirmation_webhook",
          "event": "match",
          "conditions": [
            {
              "friendly_name": "C",
              "arguments": [
                "{{widgets.confirm_appt.inbound.Body}}"
              ],
              "type": "equal_to",
              "value": "C"
            }
          ]
        },
        {
          "next": "cancellation_webhook",
          "event": "match",
          "conditions": [
            {
              "friendly_name": "X",
              "arguments": [
                "{{widgets.confirm_appt.inbound.Body}}"
              ],
              "type": "equal_to",
              "value": "X"
            }
          ]
        }
      ],
      "properties": {
        "input": "{{widgets.confirm_appt.inbound.Body}}",
        "offset": {
          "x": 130,
          "y": 340
        }
      }
    },
    {
      "name": "send_confirmation_sms",
      "type": "send-message",
      "transitions": [
        {
          "event": "sent"
        },
        {
          "event": "failed"
        }
      ],
      "properties": {
        "offset": {
          "x": -260,
          "y": 860
        },
        "from": "{{flow.channel.address}}",
        "to": "{{contact.channel.address}}",
        "body": "Thanks! See you at the office."
      }
    },
    {
      "name": "send_cancellation_sms",
      "type": "send-message",
      "transitions": [
        {
          "event": "sent"
        },
        {
          "event": "failed"
        }
      ],
      "properties": {
        "offset": {
          "x": 140,
          "y": 850
        },
        "from": "{{flow.channel.address}}",
        "to": "{{contact.channel.address}}",
        "body": "We understand that plans change. Thanks for letting us know!"
      }
    },
    {
      "name": "send_no_match",
      "type": "send-message",
      "transitions": [
        {
          "next": "confirm_appt",
          "event": "sent"
        },
        {
          "event": "failed"
        }
      ],
      "properties": {
        "offset": {
          "x": -330,
          "y": 280
        },
        "from": "{{flow.channel.address}}",
        "to": "{{contact.channel.address}}",
        "body": "We're sorry, we couldn't understand your response."
      }
    },
    {
      "name": "confirmation_webhook",
      "type": "make-http-request",
      "transitions": [
        {
          "next": "send_confirmation_sms",
          "event": "success"
        },
        {
          "event": "failed"
        }
      ],
      "properties": {
        "offset": {
          "x": -260,
          "y": 650
        },
        "method": "POST",
        "content_type": "application/x-www-form-urlencoded;charset=utf-8",
        "parameters": [
          {
            "value": "replace-me-required-security-token",
            "key": "token"
          },
          {
            "value": "{{flow.data.appointment.id}}",
            "key": "appointment_id"
          },
          {
            "value": "confirm",
            "key": "appointment_action"
          }
        ],
        "url": "https://replace-me-subdomain.syncromsp.com/api/v1/twilio/appointment_confirmation",
        "timeout": 3600
      }
    },
    {
      "name": "cancellation_webhook",
      "type": "make-http-request",
      "transitions": [
        {
          "next": "send_cancellation_sms",
          "event": "success"
        },
        {
          "event": "failed"
        }
      ],
      "properties": {
        "offset": {
          "x": 130,
          "y": 650
        },
        "method": "POST",
        "parameters": [
          {
            "value": "replace-me-required-security-token",
            "key": "token"
          },
          {
            "value": "{{flow.data.appointment.id}}",
            "key": "appointment_id"
          },
          {
            "value": "cancel",
            "key": "appointment_action"
          }
        ],
        "url": "https://replace-me-subdomain.syncromsp.com/api/v1/twilio/appointment_confirmation",
        "timeout": 3600
      }
    }
  ],
  "initial_state": "Trigger",
  "flags": {
    "allow_concurrent_calls": true
  }
}