# Witness Prep Guide (RTB)

> Legal information only.

## Interview flow

1. Narrative (open)  
2. Dates and documents (narrow)  
3. Confirm written summary  
4. Sort direct vs hearsay  

## Testimony rules (give to witness)

1. Answer only what is asked.  
2. “I don’t recall” > guessing.  
3. Personal knowledge only.  
4. Stay calm.  
5. Pause is OK.  

## Landlord counter matrix (customize per file)

| Their claim | Your proof tab |
|-------------|----------------|
| Tenant damage | Tab 2 inspection |
| Non-payment | Tab 3 payments |
| Good service | Tab 7 service defects |
| Legitimate charge | Tab 3/6 + RTA permitted charges |
| Rule breach | Written warnings / remediation |
| Real renovation | Permits / re-list evidence |

## Day-of checklist

- [ ] Quiet location / charged phone  
- [ ] Exhibits open and paginated  
- [ ] Water, pen, issue list  
- [ ] Interpreter / accommodation confirmed if requested