# APEC CBPR Certification Workflows

## Workflow 1: CBPR Certification Application

1. **Eligibility Check**: Confirm organization is in a participating APEC economy
2. **Accountability Agent Selection**: Choose recognized agent for the organization's economy
3. **Pre-Assessment**: Conduct internal review against 50 CBPR program requirements
4. **Gap Remediation**: Address identified gaps before formal application
5. **Application Submission**: Submit intake questionnaire and evidence to Accountability Agent
6. **Agent Review**: Accountability Agent assesses compliance (4-8 weeks)
7. **Remediation Window**: Address any gaps identified by agent (60-90 days)
8. **Certification Decision**: Agent issues certification or provides further feedback
9. **Public Registration**: Organization listed in CBPR directory
10. **Seal Display**: Display CBPR certification mark per usage guidelines

## Workflow 2: Annual Recertification

1. **Self-Assessment Update**: Update questionnaire with any changes (Month 10-11)
2. **Evidence Refresh**: Collect updated evidence for changed controls
3. **Management Attestation**: Senior management signs compliance attestation
4. **Submission**: Submit recertification package to Accountability Agent
5. **Agent Review**: Lighter-touch review focusing on changes
6. **Renewal Decision**: Agent renews or identifies remediation needs
7. **Update Records**: Update certification dates and public listing

## Workflow 3: Complaint Handling Under CBPR

1. **Receipt**: Organization receives privacy complaint
2. **Acknowledgment**: Acknowledge within 5 business days
3. **Investigation**: Investigate complaint within 30 days
4. **Resolution**: Resolve and communicate outcome to complainant
5. **Escalation** (if unresolved): Complainant may escalate to Accountability Agent
6. **Agent Mediation**: Agent mediates between organization and complainant
7. **Enforcement** (if needed): Agent requires corrective action or refers to enforcement authority
8. **Documentation**: Document all complaints, investigations, and outcomes

## Workflow 4: Global CBPR Transition

1. **Gap Analysis**: Compare Global CBPR requirements against current APEC CBPR certification
2. **Identify Changes**: Document new or modified requirements
3. **Remediation**: Implement any required changes
4. **Application**: Submit Global CBPR application through Accountability Agent
5. **Certification**: Obtain Global CBPR certification
6. **Update Marks**: Replace APEC CBPR seal with Global CBPR mark
7. **Update References**: Update privacy notices and marketing materials