# Audit Remediation Program Workflows

## Workflow 1: Finding Registration and Triage

1. **Registration** (Day 0): Finding registered in tracking system with unique ID
2. **Initial Triage** (Day 1-3): Privacy team reviews finding for severity classification
3. **Regulatory Impact** (Day 1-3): Assess which regulations are affected
4. **Owner Assignment** (Day 3-5): Assign Finding Owner (senior leader) and Remediation Owner
5. **Notification** (Day 5): Formal notification to owners with finding details and deadline

## Workflow 2: Management Response

1. **Response Development** (Day 1-8): Finding Owner develops management response
2. **Root Cause Analysis**: Identify underlying cause (not just symptom)
3. **Remediation Plan**: Document specific, measurable actions with owners and dates
4. **Interim Mitigation**: Identify immediate risk mitigation if finding presents urgent risk
5. **Quality Review** (Day 8-9): DPO reviews plan for completeness and quality criteria
6. **Approval** (Day 9-10): Plan approved or returned for revision
7. **Deadline**: Management response due within 10 business days

## Workflow 3: Remediation Execution and Tracking

1. **Work Begins**: Remediation Owner executes plan actions
2. **Progress Updates**: Owner provides bi-weekly status updates for High/Critical findings
3. **50% Checkpoint**: System sends progress check notification
4. **75% Checkpoint**: Urgency reminder if behind schedule
5. **90% Checkpoint**: Final reminder; escalation warning
6. **Completion Report**: Owner reports completion with evidence
7. **Overdue Handling**: Automatic escalation per severity-based protocol

## Workflow 4: Verification Testing

1. **Verification Assignment**: Verification Owner (audit/independent party) assigned
2. **Test Design**: Design specific verification tests per finding type
3. **Test Execution**: Independently verify remediation effectiveness
4. **Result Documentation**: Document test procedures, evidence, and pass/fail determination
5. **Outcome**:
   - **Pass**: Finding closed with evidence archived
   - **Partial Pass**: Targeted remediation for remaining gaps; re-verify within 30 days
   - **Fail**: Finding reopened; revised plan required within 10 days; escalation triggered

## Workflow 5: Escalation

| Trigger | Action | Timeline |
|---------|--------|----------|
| Critical finding — no plan by Day 5 | Notify CPO + CISO | Immediate |
| Critical finding — no plan by Day 15 | Notify CEO | Immediate |
| Critical finding — no plan by Day 15 | Notify Board | Immediate |
| High finding — overdue 30+ days | Notify CPO | Within 1 business day |
| High finding — overdue 45+ days | Notify Audit Committee | Within 1 business day |
| Medium finding — overdue 60+ days | Notify management | Within 3 business days |
| Repeated finding (3+ occurrences) | Escalate to Audit Committee | Next quarterly report |