# Zorp Privacy Policy

## Introduction

Zorp ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use the Zorp mobile application and related services (collectively, the "Service").

Zorp provides secure internet connectivity and network optimization services, similar to a VPN, designed to make your internet faster, safer, and more private.

## Information We Collect

### Information You Provide
- **Account Information**: Email address, username, and password when you create an account
- **Payment Information**: Billing details and payment method information (processed by third-party payment processors)
- **Support Communications**: Information you provide when contacting customer support

### Information Collected Automatically
- **Connection Data**: IP addresses (origin and assigned), connection timestamps, amount of data transferred, and connection duration
- **Device Information**: Device type, operating system, app version, and device identifiers
- **Usage Analytics**: App performance metrics, crash reports, and feature usage statistics
- **Location Information**: Approximate location based on IP address to optimize server selection

### Information We Do NOT Collect
- **Browsing History**: We do not log, store, or monitor the websites you visit
- **Internet Traffic Content**: We do not inspect, log, or store the content of your internet traffic
- **DNS Queries**: We do not permanently store DNS query logs that can be tied to your identity

## How We Use Your Information

We use the collected information to:
- Provide and maintain the Zorp service
- Optimize network performance and server selection
- Process payments and manage subscriptions
- Provide customer support
- Improve our services and develop new features
- Ensure network security and prevent abuse
- Comply with legal obligations

## Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

### Service Providers
We work with trusted third-party service providers who help us operate our service:
- Payment processors for subscription management
- Cloud infrastructure providers for service delivery
- Analytics services for app performance monitoring

### Legal Requirements
We may disclose information if required by law, regulation, or legal process, or to protect our rights, users, or the public.

### Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction.

## Data Security

We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Secure server infrastructure
- Regular security audits and updates
- Access controls and authentication measures

## Data Retention

We retain different types of information for varying periods:
- **Account Information**: Until you delete your account
- **Connection Logs**: Automatically deleted after 24 hours
- **Aggregated Usage Data**: Retained for analytical purposes but cannot identify individual users
- **Support Communications**: Retained for 2 years or as required by law

## Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

### Access and Portability
You can access and export your account information through the app settings.

### Correction and Updates
You can update your account information at any time through the app.

### Deletion
You can delete your account, which will remove your personal information from our systems.

### Opt-Out
You can opt out of non-essential analytics and marketing communications.

## International Data Transfers

Zorp operates globally. Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

## Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

## Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the app or by email.

## Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

- **Email**: pluck-gag-earflap@duck.com

## Transparency Report

We are committed to transparency about government requests for user data. We publish an annual transparency report detailing:
- Number of legal requests received
- Types of requests
- Our response to such requests

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*This Privacy Policy is designed to be clear and understandable. If you have any questions about our privacy practices, please don't hesitate to contact us.*