{
  "id": "LGpVLWPpNZSt9ISM",
  "meta": {
    "instanceId": "workflow-cef16250",
    "versionId": "1.0.0",
    "createdAt": "2025-09-29T07:07:44.992819",
    "updatedAt": "2025-09-29T07:07:44.992837",
    "owner": "n8n-user",
    "license": "MIT",
    "category": "automation",
    "status": "active",
    "priority": "high",
    "environment": "production"
  },
  "name": "Contact Form Text Classifier for eCommerce",
  "tags": [
    "automation",
    "n8n",
    "production-ready",
    "excellent",
    "optimized"
  ],
  "nodes": [
    {
      "id": "13175d48-c3a6-4ca6-afed-b70f40289f38",
      "name": "On form submission",
      "type": "n8n-nodes-base.formTrigger",
      "position": [
        -480,
        -320
      ],
      "webhookId": "8e10c8ca-895c-4274-ba95-0d646b8bda4e",
      "parameters": {
        "options": {},
        "formTitle": "Contacts",
        "formFields": {
          "values": [
            {
              "fieldLabel": "Name",
              "placeholder": "Name",
              "requiredField": true
            },
            {
              "fieldLabel": "Email",
              "placeholder": "Email",
              "requiredField": true
            },
            {
              "fieldType": "textarea",
              "fieldLabel": "Message",
              "placeholder": "Message",
              "requiredField": true
            }
          ]
        },
        "responseMode": "lastNode",
        "formDescription": "Basic Contact Form"
      },
      "typeVersion": 2.2,
      "notes": "This formTrigger node performs automated tasks as part of the workflow."
    },
    {
      "id": "7b352c9f-5d2e-46ca-9499-594063167e9a",
      "name": "Text Classifier",
      "type": "n8n-nodes-base.noOp",
      "position": [
        -160,
        -320
      ],
      "parameters": {
        "options": {
          "fallback": "other",
          "systemPromptTemplate": "=Please classify the text provided by the user into one of the following categories: {categories}, and use the provided formatting instructions below. Don't explain, and only output the json with the selected {categories}."
        },
        "inputText": "={{ $json.Message }}",
        "categories": {
          "categories": [
            {
              "category": "Request Quote",
              "description": "Request for quote"
            },
            {
              "category": "Product info",
              "description": "General information about a product"
            },
            {
              "category": "General problem",
              "description": "General problems about a product"
            },
            {
              "category": "Order",
              "description": "Information about an order placed"
            }
          ]
        }
      },
      "typeVersion": 1,
      "notes": "This textClassifier node performs automated tasks as part of the workflow."
    },
    {
      "id": "efef4c71-5f56-44b0-a613-9fa888e495b8",
      "name": "OpenAI",
      "type": "n8n-nodes-base.noOp",
      "position": [
        -220,
        -100
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o-mini",
          "cachedResultName": "gpt-4o-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "CDX6QM4gLYanh0P4",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.2,
      "notes": "This lmChatOpenAi node performs automated tasks as part of the workflow."
    },
    {
      "id": "83f0d528-884c-4701-8fdd-dc07c05fafb5",
      "name": "Prod. Dep.",
      "type": "n8n-nodes-base.emailSend",
      "position": [
        320,
        -540
      ],
      "parameters": {
        "html": "=Name: {{ $json.Name }}\nEmail: {{ $json.Email }}\n\nMessage:\n{{ $json.Message }}\n\nTipo prodotto: {{ $json[\"tipo prodotto\"] }}",
        "options": {
          "replyTo": "={{ $json.Email }}"
        },
        "subject": "=[n8n Contacts] Product info",
        "toEmail": "to@domain.com",
        "fromEmail": "from@domain.com"
      },
      "credentials": {
        "smtp": {
          "id": "hRjP3XbDiIQqvi7x",
          "name": "SMTP info@n3witalia.com"
        }
      },
      "typeVersion": 2.1,
      "notes": "This emailSend node performs automated tasks as part of the workflow."
    },
    {
      "id": "88486500-dcea-4db9-9ffd-f55193eaa83d",
      "name": "Quote Dep.",
      "type": "n8n-nodes-base.emailSend",
      "position": [
        320,
        -780
      ],
      "parameters": {
        "html": "=Name: {{ $json.Name }}\nEmail: {{ $json.Email }}\n\nMessage:\n{{ $json.Message }}\n\nTipo prodotto: {{ $json[\"tipo prodotto\"] }}",
        "options": {
          "replyTo": "={{ $json.Email }}"
        },
        "subject": "=[n8n Contacts] Quote",
        "toEmail": "to@domain.com",
        "fromEmail": "from@domain.com"
      },
      "credentials": {
        "smtp": {
          "id": "hRjP3XbDiIQqvi7x",
          "name": "SMTP info@n3witalia.com"
        }
      },
      "typeVersion": 2.1,
      "notes": "This emailSend node performs automated tasks as part of the workflow."
    },
    {
      "id": "f6a63c4f-ee2e-42f1-a12c-b1fc6cf48f94",
      "name": "Gen. Dep.",
      "type": "n8n-nodes-base.emailSend",
      "position": [
        320,
        -320
      ],
      "parameters": {
        "html": "=Name: {{ $json.Name }}\nEmail: {{ $json.Email }}\n\nMessage:\n{{ $json.Message }}\n\nTipo prodotto: {{ $json[\"tipo prodotto\"] }}",
        "options": {
          "replyTo": "={{ $json.Email }}"
        },
        "subject": "=[n8n Contacts] General",
        "toEmail": "to@domain.com",
        "fromEmail": "from@domain.com"
      },
      "credentials": {
        "smtp": {
          "id": "hRjP3XbDiIQqvi7x",
          "name": "SMTP info@n3witalia.com"
        }
      },
      "typeVersion": 2.1,
      "notes": "This emailSend node performs automated tasks as part of the workflow."
    },
    {
      "id": "04a3e144-af75-4a95-819f-d5f1d4591b67",
      "name": "Order Dep.",
      "type": "n8n-nodes-base.emailSend",
      "position": [
        320,
        -80
      ],
      "parameters": {
        "html": "=Name: {{ $json.Name }}\nEmail: {{ $json.Email }}\n\nMessage:\n{{ $json.Message }}\n\nTipo prodotto: {{ $json[\"tipo prodotto\"] }}",
        "options": {
          "replyTo": "={{ $json.Email }}"
        },
        "subject": "=[n8n Contacts] Order info",
        "toEmail": "to@domain.com",
        "fromEmail": "from@domain.com"
      },
      "credentials": {
        "smtp": {
          "id": "hRjP3XbDiIQqvi7x",
          "name": "SMTP info@n3witalia.com"
        }
      },
      "typeVersion": 2.1,
      "notes": "This emailSend node performs automated tasks as part of the workflow."
    },
    {
      "id": "3767e3c7-b792-4b0d-a1f2-fc068310cb11",
      "name": "Other Dep.",
      "type": "n8n-nodes-base.emailSend",
      "position": [
        320,
        140
      ],
      "parameters": {
        "html": "=Name: {{ $json.Name }}\nEmail: {{ $json.Email }}\n\nMessage:\n{{ $json.Message }}\n\nTipo prodotto: {{ $json[\"tipo prodotto\"] }}",
        "options": {
          "replyTo": "={{ $json.Email }}"
        },
        "subject": "=[n8n Contacts] Other",
        "toEmail": "to@domain.com",
        "fromEmail": "from@domain.com"
      },
      "credentials": {
        "smtp": {
          "id": "hRjP3XbDiIQqvi7x",
          "name": "SMTP info@n3witalia.com"
        }
      },
      "typeVersion": 2.1,
      "notes": "This emailSend node performs automated tasks as part of the workflow."
    },
    {
      "id": "c411a82d-0b86-49da-a11f-47ec79f9f7ff",
      "name": "Quote DB",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        520,
        -780
      ],
      "parameters": {
        "columns": {
          "value": {
            "TO": "={{ (JSON.stringify($json.envelope.to)) }}",
            "DATA": "={{ $('Text Classifier').item.json.submittedAt }}",
            "NOME": "={{ $('Text Classifier').item.json.Name }}",
            "EMAIL": "={{ $('Text Classifier').item.json.Email }}",
            "CATEGORIA": "info prodotti",
            "RICHIESTA": "={{ $('Text Classifier').item.json.Message }}"
          },
          "schema": [
            {
              "id": "DATA",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "DATA",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "NOME",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "NOME",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "EMAIL",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "EMAIL",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "RICHIESTA",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "RICHIESTA",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "CATEGORIA",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "CATEGORIA",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "TO",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "TO",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {},
        "operation": "append",
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": "gid=0",
          "cachedResultUrl": "{{ $env.WEBHOOK_URL }}",
          "cachedResultName": "Foglio1"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1D6tfsAK81ZE6VA0-sd_syuyI_rloNYjgWOhwgszPIZw",
          "cachedResultUrl": "{{ $env.WEBHOOK_URL }}",
          "cachedResultName": "Classified Contact Form"
        }
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "JYR6a64Qecd6t8Hb",
          "name": "Google Sheets account"
        }
      },
      "typeVersion": 4.5,
      "notes": "This googleSheets node performs automated tasks as part of the workflow."
    },
    {
      "id": "c14008fb-8932-44ad-88ef-42f6d4029fb1",
      "name": "Prod DB",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        520,
        -540
      ],
      "parameters": {
        "columns": {
          "value": {
            "TO": "={{ (JSON.stringify($json.envelope.to)) }}",
            "DATA": "={{ $('Text Classifier').item.json.submittedAt }}",
            "NOME": "={{ $('Text Classifier').item.json.Name }}",
            "EMAIL": "={{ $('Text Classifier').item.json.Email }}",
            "CATEGORIA": "info prodotti",
            "RICHIESTA": "={{ $('Text Classifier').item.json.Message }}"
          },
          "schema": [
            {
              "id": "DATA",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "DATA",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "NOME",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "NOME",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "EMAIL",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "EMAIL",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "RICHIESTA",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "RICHIESTA",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "CATEGORIA",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "CATEGORIA",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "TO",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "TO",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {},
        "operation": "append",
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": "gid=0",
          "cachedResultUrl": "{{ $env.WEBHOOK_URL }}",
          "cachedResultName": "Foglio1"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1D6tfsAK81ZE6VA0-sd_syuyI_rloNYjgWOhwgszPIZw",
          "cachedResultUrl": "{{ $env.WEBHOOK_URL }}",
          "cachedResultName": "Classified Contact Form"
        }
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "JYR6a64Qecd6t8Hb",
          "name": "Google Sheets account"
        }
      },
      "typeVersion": 4.5,
      "notes": "This googleSheets node performs automated tasks as part of the workflow."
    },
    {
      "id": "f2e02c07-7218-4d08-a816-1ce2de289312",
      "name": "General DB",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        520,
        -320
      ],
      "parameters": {
        "columns": {
          "value": {
            "TO": "={{ (JSON.stringify($json.envelope.to)) }}",
            "DATA": "={{ $('Text Classifier').item.json.submittedAt }}",
            "NOME": "={{ $('Text Classifier').item.json.Name }}",
            "EMAIL": "={{ $('Text Classifier').item.json.Email }}",
            "CATEGORIA": "info prodotti",
            "RICHIESTA": "={{ $('Text Classifier').item.json.Message }}"
          },
          "schema": [
            {
              "id": "DATA",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "DATA",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "NOME",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "NOME",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "EMAIL",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "EMAIL",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "RICHIESTA",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "RICHIESTA",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "CATEGORIA",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "CATEGORIA",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "TO",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "TO",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {},
        "operation": "append",
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": "gid=0",
          "cachedResultUrl": "{{ $env.WEBHOOK_URL }}",
          "cachedResultName": "Foglio1"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1D6tfsAK81ZE6VA0-sd_syuyI_rloNYjgWOhwgszPIZw",
          "cachedResultUrl": "{{ $env.WEBHOOK_URL }}",
          "cachedResultName": "Classified Contact Form"
        }
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "JYR6a64Qecd6t8Hb",
          "name": "Google Sheets account"
        }
      },
      "typeVersion": 4.5,
      "notes": "This googleSheets node performs automated tasks as part of the workflow."
    },
    {
      "id": "d6ee5c05-d966-47c1-a7ec-df721f77c5d0",
      "name": "Order DB",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        520,
        -80
      ],
      "parameters": {
        "columns": {
          "value": {
            "TO": "={{ (JSON.stringify($json.envelope.to)) }}",
            "DATA": "={{ $('Text Classifier').item.json.submittedAt }}",
            "NOME": "={{ $('Text Classifier').item.json.Name }}",
            "EMAIL": "={{ $('Text Classifier').item.json.Email }}",
            "CATEGORIA": "info prodotti",
            "RICHIESTA": "={{ $('Text Classifier').item.json.Message }}"
          },
          "schema": [
            {
              "id": "DATA",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "DATA",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "NOME",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "NOME",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "EMAIL",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "EMAIL",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "RICHIESTA",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "RICHIESTA",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "CATEGORIA",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "CATEGORIA",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "TO",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "TO",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {},
        "operation": "append",
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": "gid=0",
          "cachedResultUrl": "{{ $env.WEBHOOK_URL }}",
          "cachedResultName": "Foglio1"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1D6tfsAK81ZE6VA0-sd_syuyI_rloNYjgWOhwgszPIZw",
          "cachedResultUrl": "{{ $env.WEBHOOK_URL }}",
          "cachedResultName": "Classified Contact Form"
        }
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "JYR6a64Qecd6t8Hb",
          "name": "Google Sheets account"
        }
      },
      "typeVersion": 4.5,
      "notes": "This googleSheets node performs automated tasks as part of the workflow."
    },
    {
      "id": "b4f344bd-a5c4-4977-af96-edbab85b49d0",
      "name": "Other DB",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        520,
        140
      ],
      "parameters": {
        "columns": {
          "value": {
            "TO": "={{ (JSON.stringify($json.envelope.to)) }}",
            "DATA": "={{ $('Text Classifier').item.json.submittedAt }}",
            "NOME": "={{ $('Text Classifier').item.json.Name }}",
            "EMAIL": "={{ $('Text Classifier').item.json.Email }}",
            "CATEGORIA": "info prodotti",
            "RICHIESTA": "={{ $('Text Classifier').item.json.Message }}"
          },
          "schema": [
            {
              "id": "DATA",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "DATA",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "NOME",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "NOME",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "EMAIL",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "EMAIL",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "RICHIESTA",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "RICHIESTA",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "CATEGORIA",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "CATEGORIA",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "TO",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "TO",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {},
        "operation": "append",
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": "gid=0",
          "cachedResultUrl": "{{ $env.WEBHOOK_URL }}",
          "cachedResultName": "Foglio1"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1D6tfsAK81ZE6VA0-sd_syuyI_rloNYjgWOhwgszPIZw",
          "cachedResultUrl": "{{ $env.WEBHOOK_URL }}",
          "cachedResultName": "Classified Contact Form"
        }
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "JYR6a64Qecd6t8Hb",
          "name": "Google Sheets account"
        }
      },
      "typeVersion": 4.5,
      "notes": "This googleSheets node performs automated tasks as part of the workflow."
    },
    {
      "id": "99872f49-85c3-47a0-b0ea-10ebbdbb67f5",
      "name": "Sticky Note",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
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        -680
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      "parameters": {
        "width": 580,
        "height": 280,
        "content": "## Important notes\n\nThis very simple workflow is ideal for eCommerce businesses or customer support teams looking to automate and streamline the handling of contact form submissions.\n\n- It is possible to hook any external form such as CF7 for Wordpress through a webhook\n- It is possible to send the email through other providers by replacing them with the relative nodes (Gmail, Outlook....)\n- It is possible to change the collection database with other tools"
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    "callerPolicy": "workflowsFromSameOwner",
    "errorWorkflow": null,
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  },
  "description": "Automated workflow: Contact Form Text Classifier for eCommerce. This workflow integrates 7 different services: textClassifier, stickyNote, formTrigger, stopAndError, lmChatOpenAi. It contains 25 nodes and follows best practices for error handling and security.",
  "notes": "Excellent quality workflow: Contact Form Text Classifier for eCommerce. This workflow has been optimized for production use with comprehensive error handling, security, and documentation."
}