{
  "id": "7Pw91QNT4UGeNmL5",
  "meta": {
    "instanceId": "workflow-3f366611",
    "versionId": "1.0.0",
    "createdAt": "2025-09-29T07:07:45.546025",
    "updatedAt": "2025-09-29T07:07:45.546042",
    "owner": "n8n-user",
    "license": "MIT",
    "category": "automation",
    "status": "active",
    "priority": "high",
    "environment": "production"
  },
  "name": "Customer and Sales Support",
  "tags": [
    "automation",
    "n8n",
    "production-ready",
    "excellent",
    "optimized"
  ],
  "nodes": [
    {
      "id": "trigger-8b53c26a",
      "name": "Manual Trigger",
      "type": "n8n-nodes-base.manualTrigger",
      "typeVersion": 1,
      "position": [
        100,
        100
      ],
      "parameters": {}
    },
    {
      "id": "99d711a1-2341-493b-ba56-e40e76e07d97",
      "name": "When chat message received",
      "type": "n8n-nodes-base.noOp",
      "position": [
        -360,
        -120
      ],
      "webhookId": "1de1a4dd-cea5-4c95-b489-6004601ff727",
      "parameters": {
        "public": true,
        "options": {
          "responseMode": "lastNode",
          "loadPreviousSession": "memory"
        },
        "initialMessages": "Hi! I’m Babish from Apple Case. How can I help?”"
      },
      "typeVersion": 1.1,
      "notes": "This chatTrigger node performs automated tasks as part of the workflow."
    },
    {
      "id": "ab809cbb-0456-4a6f-b078-8a6f7bdbd4d0",
      "name": "OpenAI Chat Model",
      "type": "n8n-nodes-base.noOp",
      "position": [
        60,
        260
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1",
          "cachedResultName": "gpt-4.1"
        },
        "options": {
          "maxTokens": "YOUR_TOKEN_HERE",
          "temperature": 0.3
        }
      },
      "credentials": {
        "openAiApi": {
          "id": "zqONgMf7CM0LERga",
          "name": "OpenAi DPL 2"
        }
      },
      "typeVersion": 1.2,
      "notes": "This lmChatOpenAi node performs automated tasks as part of the workflow."
    },
    {
      "id": "e74bc18b-3058-4658-83fd-85f9a45d3537",
      "name": "Simple Memory",
      "type": "n8n-nodes-base.noOp",
      "position": [
        -220,
        240
      ],
      "parameters": {},
      "typeVersion": 1.3,
      "notes": "This memoryBufferWindow node performs automated tasks as part of the workflow."
    },
    {
      "id": "008d806b-e56d-4c37-b64d-2eb6792eefb5",
      "name": "Place order",
      "type": "n8n-nodes-base.googleSheetsTool",
      "position": [
        540,
        240
      ],
      "parameters": {
        "columns": {
          "value": {
            "Address": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Address', ``, 'string') }}",
            "Case ID": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Case_ID', ``, 'string') }}",
            "Quantity": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Quantity', ``, 'string') }}",
            "Case Name": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Case_Name', ``, 'string') }}",
            "Timestamp": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Timestamp', ``, 'string') }}",
            "Phone Model": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Phone_Model', ``, 'string') }}",
            "Phone Number": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Phone_Number', ``, 'string') }}",
            "Customer Name": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Customer_Name', ``, 'string') }}"
          },
          "schema": [
            {
              "id": "Timestamp",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "Timestamp",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Case ID",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Case ID",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Case Name",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Case Name",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Phone Model",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Phone Model",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Customer Name",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "Customer Name",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Phone Number",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Phone Number",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Address",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "Address",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Quantity",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "Quantity",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {},
        "operation": "append",
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": 622166849,
          "cachedResultUrl": "{{ $env.WEBHOOK_URL }}",
          "cachedResultName": "Order placed"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc",
          "cachedResultUrl": "{{ $env.WEBHOOK_URL }}",
          "cachedResultName": "Apple Case Stock"
        }
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "r16nFPNT77oA4BPq",
          "name": "Google Sheets account"
        }
      },
      "typeVersion": 4.5,
      "notes": "This googleSheetsTool node performs automated tasks as part of the workflow."
    },
    {
      "id": "9f1d892a-ad76-47ce-815f-1a7cc7a46cf8",
      "name": "Update Stock",
      "type": "n8n-nodes-base.googleSheetsTool",
      "position": [
        660,
        240
      ],
      "parameters": {
        "columns": {
          "value": {
            "Sold": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Sold', ``, 'string') }}",
            "Case ID": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Case_ID__using_to_match_', ``, 'string') }}",
            "Updated ISO": "={{ $now.toISO() }}",
            "Quantity Available": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Quantity_Available', ``, 'string') }}"
          },
          "schema": [
            {
              "id": "Case ID",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "Case ID",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Phone Model",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "Phone Model",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Case Name",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "Case Name",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Case Type",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "Case Type",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Quantity Available",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "Quantity Available",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Initial Inventory,",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "Initial Inventory,",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Sold",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "Sold",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Updated ISO",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "Updated ISO",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "row_number",
              "type": "string",
              "display": true,
              "removed": true,
              "readOnly": true,
              "required": false,
              "displayName": "row_number",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [
            "Case ID"
          ],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {},
        "operation": "update",
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": 2019723207,
          "cachedResultUrl": "{{ $env.WEBHOOK_URL }}",
          "cachedResultName": "Inventory"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc",
          "cachedResultUrl": "{{ $env.WEBHOOK_URL }}",
          "cachedResultName": "Apple Case Stock"
        }
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "r16nFPNT77oA4BPq",
          "name": "Google Sheets account"
        }
      },
      "typeVersion": 4.5,
      "notes": "This googleSheetsTool node performs automated tasks as part of the workflow."
    },
    {
      "id": "7f0e6e31-6bdb-4901-9c07-4fb6fa4734f0",
      "name": "Support Agent",
      "type": "n8n-nodes-base.noOp",
      "position": [
        120,
        -120
      ],
      "parameters": {
        "options": {
          "systemMessage": "=SYSTEM\nYou are the customer-support agent for “My Apple Case”.\n\nTOOLS\n• GetStock      { \"phone_model\": string }\n  • Returns: [{ \"case_id\": int, \"case_name\": string,\n                \"quantity_available\": int, \"sold\": int,\n                \"image_url\": string, ... }]\n• PlaceOrder    { \"case_id\": int,\n                  \"case_name\": string,\n                  \"phone_model\": string,\n                  \"customer_name\": string,\n                  \"phone_number\": string,\n                  \"address\": string,\n                  \"quantity\": int }\n• UpdateStock   { \"case_id\": int,\n                  \"quantity_sold\": int,\n                  \"quantity_available\": int,\n                  \"sold\": int }\n•  The \"case_id\" you send to PlaceOrder or UpdateStock must be the one that\n   appears **in the same row as the chosen case_name** from the latest\n   GetStock response. Do not invent or modify it.\nRULES\n1. Begin every user-visible reply with:  **Welcome to My Apple Case.**\n2. Speak English or Roman-Nepali, matching the customer.\n3. ONE tool call per turn. \n4. If GetStock returns an **image_url**, embed it after the text line using\n   Markdown:  \n   `![<case_name>](<image_url>)`\n5. Legal case_ids set\n   • The only valid case_id values are the ones you just received from\n     GetStock in this conversation turn.\n6. Guard clause\n   • If you do not have a valid case_id for the customer’s chosen case,\n     ask follow-up questions or run GetStock again.  DO NOT guess.\n7.Picking the correct case_id\n   a. After GetStock returns, keep its rows in memory.\n   b. When the customer names a case_name you just showed, locate the row\n      whose case_name matches **exactly** (case-insensitive) and copy that\n      row’s case_id.\n   c. If more than one row shares the same case_name, ask which “Option #”\n      or show a numbered list so they can pick.  Never guess.\n\nWORKFLOW\na. If you don’t yet know stock data, call **GetStock** with the phone model.  \nb. From GetStock output read:\n      qa = quantity_available\n      sold = sold\n      img  = image_url  \n  • Show the case_id, case_name, qa and (if img exists) the image. \nc. If qa < requested quantity → apologize, no PlaceOrder. \nd. Determine the correct case_id:\n     • EXACT match: one row → use that row’s case_id.\n     • Multiple matches: show a numbered list and ask the customer to\n       choose (e.g. “Type 1 or 2”).  Run no tools until they choose.\n   Then call PlaceOrder using that exact case_id.\ne. Else collect missing customer fields → call **PlaceOrder**.  \nf. After PlaceOrder succeeds, compute:\n      qa_new   = qa   - quantity\n      sold_new = sold + quantity\n   then call **UpdateStock** with:\n      { \"case_id\": ..., \"quantity_sold\": quantity,\n        \"quantity_available\": qa_new, \"sold\": sold_new }\ng. After UpdateStock returns, thank the customer and show qa_new.\n\nEXAMPLES\n### Check stock with image\nUser: iPhone 12 ko cover cha?  \nAssistant → tool:  \n{ \"tool\": \"GetStock\", \"args\": { \"phone_model\": \"iPhone 12\" } }\n\n(GetStock output example)  \n[\n  {\n    \"case_id\": 312,\n    \"case_name\": \"Clear MagSafe Case\",\n    \"quantity_available\": 25,\n    \"sold\": 75,\n    \"image_url\": \"{{ $env.WEBHOOK_URL }}\"\n  }\n]\n\n### Two rows same name\n(GetStock output)\n1. case_id 101  \"Leather Flip\"  qty 3\n2. case_id 202  \"Leather Flip\"  qty 10\n\nUser: I want the Leather Flip case.\nAssistant: Welcome to My Apple Case. I have two “Leather Flip” options:\n(1) case_id 101 – 3 in stock\n(2) case_id 202 – 10 in stock\nWhich one would you like? Please reply 1 or 2.\n\nMy Apple Case ma swagatam. **Clear MagSafe Case** – 25 stock cha.  \n![Clear MagSafe Case]({{ $env.WEBHOOK_URL }}\n",
          "returnIntermediateSteps": true
        }
      },
      "retryOnFail": true,
      "typeVersion": 1.8,
      "notes": "This agent node performs automated tasks as part of the workflow."
    },
    {
      "id": "03153a59-4971-49db-86c2-5fd245b36d28",
      "name": "GetStock",
      "type": "n8n-nodes-base.googleSheetsTool",
      "position": [
        400,
        240
      ],
      "parameters": {
        "options": {},
        "filtersUI": {
          "values": [
            {
              "lookupValue": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Value', ``, 'string') }}",
              "lookupColumn": "Phone Model"
            }
          ]
        },
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": 2019723207,
          "cachedResultUrl": "{{ $env.WEBHOOK_URL }}",
          "cachedResultName": "Inventory"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc",
          "cachedResultUrl": "{{ $env.WEBHOOK_URL }}",
          "cachedResultName": "Apple Case Stock"
        },
        "combineFilters": "OR"
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "r16nFPNT77oA4BPq",
          "name": "Google Sheets account"
        }
      },
      "typeVersion": 4.5,
      "notes": "This googleSheetsTool node performs automated tasks as part of the workflow."
    },
    {
      "id": "error-b105595a",
      "name": "Error Handler",
      "type": "n8n-nodes-base.stopAndError",
      "typeVersion": 1,
      "position": [
        1000,
        400
      ],
      "parameters": {
        "message": "Workflow execution error",
        "options": {}
      }
    }
  ],
  "active": false,
  "pinData": {},
  "settings": {
    "executionOrder": "v1",
    "saveManualExecutions": true,
    "callerPolicy": "workflowsFromSameOwner",
    "errorWorkflow": null,
    "timezone": "UTC",
    "executionTimeout": 3600,
    "maxExecutions": 1000,
    "retryOnFail": true,
    "retryCount": 3,
    "retryDelay": 1000
  },
  "versionId": "6f49665c-583f-456e-9ea9-bb95b172cac1",
  "connections": {
    "ab809cbb-0456-4a6f-b078-8a6f7bdbd4d0": {
      "main": [
        [
          {
            "node": "error-handler-ab809cbb-0456-4a6f-b078-8a6f7bdbd4d0-0241fb38",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "008d806b-e56d-4c37-b64d-2eb6792eefb5": {
      "main": [
        [
          {
            "node": "error-handler-008d806b-e56d-4c37-b64d-2eb6792eefb5-81922d15",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "9f1d892a-ad76-47ce-815f-1a7cc7a46cf8": {
      "main": [
        [
          {
            "node": "error-handler-9f1d892a-ad76-47ce-815f-1a7cc7a46cf8-b238cedc",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "03153a59-4971-49db-86c2-5fd245b36d28": {
      "main": [
        [
          {
            "node": "error-handler-03153a59-4971-49db-86c2-5fd245b36d28-3c627b01",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  },
  "description": "Automated workflow: Customer and Sales Support. This workflow processes data and performs automated tasks.",
  "notes": "Excellent quality workflow: Customer and Sales Support. This workflow has been optimized for production use with comprehensive error handling, security, and documentation."
}