{
  "nodes": [
    {
      "name": "Ack",
      "type": "n8n-nodes-base.webhook",
      "position": [
        -160,
        1440
      ],
      "webhookId": "d3025d6c-5956-439e-9c9a-db3ef524a24f",
      "parameters": {
        "path": "/ack",
        "options": {},
        "httpMethod": "POST"
      },
      "typeVersion": 1,
      "id": "node-85c65076"
    },
    {
      "name": "Resolve",
      "type": "n8n-nodes-base.webhook",
      "position": [
        120,
        1880
      ],
      "webhookId": "92d7ddfa-20f9-49bc-976e-4f6c76c0b3b4",
      "parameters": {
        "path": "/resolve",
        "options": {},
        "httpMethod": "POST"
      },
      "typeVersion": 1,
      "id": "node-699d23c9"
    },
    {
      "name": "Webhook",
      "type": "n8n-nodes-base.webhook",
      "position": [
        60,
        1040
      ],
      "webhookId": "9888d896-dd23-4e97-9d16-c12055b64133",
      "parameters": {
        "path": "9888d896-dd23-4e97-9d16-c12055b64133",
        "options": {},
        "httpMethod": "POST"
      },
      "typeVersion": 1,
      "id": "node-dc00c296"
    },
    {
      "name": "Jira1",
      "type": "n8n-nodes-base.jira",
      "position": [
        680,
        1040
      ],
      "parameters": {
        "project": "10016",
        "summary": "={{$node[\"Webhook\"].json[\"body\"][\"event\"][\"data\"][\"title\"]}}",
        "issueType": "10007",
        "additionalFields": {
          "assignee": "qwertz12345"
        }
      },
      "credentials": {
        "jiraSoftwareCloudApi": {
          "id": "{{ $credentials.jiraSoftwareCloudApi.id }}",
          "name": "Jira SW Cloud account"
        }
      },
      "typeVersion": 1,
      "id": "node-389a9465"
    },
    {
      "name": "Jira2",
      "type": "n8n-nodes-base.jira",
      "position": [
        540,
        1880
      ],
      "parameters": {
        "issueKey": "={{$node[\"Resolve\"].json[\"body\"][\"context\"][\"jira_key\"]}}",
        "operation": "update",
        "updateFields": {
          "statusId": "31"
        }
      },
      "credentials": {
        "jiraSoftwareCloudApi": {
          "id": "{{ $credentials.jiraSoftwareCloudApi.id }}",
          "name": "Jira SW Cloud account"
        }
      },
      "typeVersion": 1,
      "id": "node-ac00e1eb"
    },
    {
      "name": "PagerDuty1",
      "type": "n8n-nodes-base.pagerDuty",
      "position": [
        60,
        1440
      ],
      "parameters": {
        "email": "address@mail.com",
        "resource": "incident",
        "operation": "update",
        "incidentId": "={{$json[\"body\"][\"context\"][\"pagerduty_incident\"]}}",
        "updateFields": {
          "status": "acknowledged"
        },
        "authentication": "{{ $credentials.apiToken }}",
        "conferenceBridgeUi": {}
      },
      "credentials": {
        "pagerDutyApi": {
          "id": "{{ $credentials.pagerDutyApi.id }}",
          "name": "PagerDuty account"
        }
      },
      "typeVersion": 1,
      "id": "node-971398ec"
    },
    {
      "name": "PagerDuty2",
      "type": "n8n-nodes-base.pagerDuty",
      "position": [
        340,
        1880
      ],
      "parameters": {
        "email": "address@mail.com",
        "resource": "incident",
        "operation": "update",
        "incidentId": "={{$json[\"body\"][\"context\"][\"pagerduty_incident\"]}}",
        "updateFields": {
          "status": "resolved"
        },
        "authentication": "{{ $credentials.apiToken }}",
        "conferenceBridgeUi": {}
      },
      "credentials": {
        "pagerDutyApi": {
          "id": "{{ $credentials.pagerDutyApi.id }}",
          "name": "PagerDuty account"
        }
      },
      "typeVersion": 1,
      "id": "node-06d18468"
    },
    {
      "name": "Mattermost5",
      "type": "n8n-nodes-base.mattermost",
      "position": [
        300,
        1440
      ],
      "parameters": {
        "message": "💪🏼 Incident status has been changed to Acknowledged on PagerDuty.",
        "channelId": "={{$node[\"Ack\"].json[\"body\"][\"channel_id\"]}}",
        "attachments": [],
        "otherOptions": {}
      },
      "credentials": {
        "mattermostApi": {
          "id": "{{ $credentials.mattermostApi.id }}",
          "name": "Mattermost account"
        }
      },
      "typeVersion": 1,
      "id": "node-4412798c"
    },
    {
      "name": "Mattermost6",
      "type": "n8n-nodes-base.mattermost",
      "position": [
        760,
        1760
      ],
      "parameters": {
        "message": "💪 This issue got closed in PagerDuty and Jira.",
        "channelId": "={{$node[\"Resolve\"].json[\"body\"][\"channel_id\"]}}",
        "attachments": [],
        "otherOptions": {}
      },
      "credentials": {
        "mattermostApi": {
          "id": "{{ $credentials.mattermostApi.id }}",
          "name": "Mattermost account"
        }
      },
      "typeVersion": 1,
      "id": "node-0b3d8090"
    },
    {
      "name": "Mattermost4",
      "type": "n8n-nodes-base.mattermost",
      "position": [
        900,
        1180
      ],
      "parameters": {
        "message": "=⚠️ {{$node[\"Webhook\"].json[\"body\"][\"messages\"][0][\"log_entries\"][0][\"incident\"][\"summary\"]}}\nPagerDuty incident: {{$node[\"Webhook\"].json[\"body\"][\"messages\"][0][\"log_entries\"][0][\"incident\"][\"html_url\"]}}\nJira issue: https://n8n.atlassian.net/browse/{{$json[\"key\"]}}",
        "channelId": "={{$node[\"Mattermost1\"].json[\"id\"]}}",
        "attachments": [
          {
            "actions": {
              "item": [
                {
                  "name": "Acknowledge",
                  "type": "button",
                  "options": {},
                  "data_source": "custom",
                  "integration": {
                    "item": {
                      "url": "{{ $env.BASE_URL }}",
                      "context": {
                        "property": [
                          {
                            "name": "pagerduty_incident",
                            "value": "={{ $node[\"Webhook\"].json[\"body\"][\"event\"][\"data\"][\"id\"] }}"
                          }
                        ]
                      }
                    }
                  }
                },
                {
                  "name": "Resolve",
                  "type": "button",
                  "options": {},
                  "data_source": "custom",
                  "integration": {
                    "item": {
                      "url": "{{ $env.BASE_URL }}",
                      "context": {
                        "property": [
                          {
                            "name": "jira_key",
                            "value": "={{$json[\"key\"]}}"
                          },
                          {
                            "name": "pagerduty_incident",
                            "value": "={{ $node[\"Webhook\"].json[\"body\"][\"event\"][\"data\"][\"id\"] }}"
                          }
                        ]
                      }
                    }
                  }
                }
              ]
            }
          }
        ],
        "otherOptions": {}
      },
      "credentials": {
        "mattermostApi": {
          "id": "{{ $credentials.mattermostApi.id }}",
          "name": "Mattermost account"
        }
      },
      "typeVersion": 1,
      "id": "node-5519000f"
    },
    {
      "name": "Mattermost3",
      "type": "n8n-nodes-base.mattermost",
      "position": [
        900,
        940
      ],
      "parameters": {
        "message": "=🚨 New incident: \nAuxiliary Channel -> https://mattermost.internal.n8n.io/test/channels/{{$node[\"Mattermost1\"].json[\"name\"]}}\nPagerDuty Incident -> {{$node[\"Webhook\"].json[\"body\"][\"event\"][\"data\"][\"html_url\"]}}\nJira Issue -> https://n8n.atlassian.net/browse/{{$json[\"key\"]}}",
        "channelId": "qwertz12345",
        "attachments": [],
        "otherOptions": {}
      },
      "credentials": {
        "mattermostApi": {
          "id": "{{ $credentials.mattermostApi.id }}",
          "name": "Mattermost account"
        }
      },
      "typeVersion": 1,
      "id": "node-c0ad2b56"
    },
    {
      "name": "Mattermost2",
      "type": "n8n-nodes-base.mattermost",
      "position": [
        480,
        1040
      ],
      "parameters": {
        "userId": "qwertz12345",
        "resource": "channel",
        "channelId": "={{$json[\"id\"]}}",
        "operation": "addUser"
      },
      "credentials": {
        "mattermostApi": {
          "id": "{{ $credentials.mattermostApi.id }}",
          "name": "Mattermost account"
        }
      },
      "typeVersion": 1,
      "id": "node-ceee08c1"
    },
    {
      "name": "Mattermost1",
      "type": "n8n-nodes-base.mattermost",
      "position": [
        280,
        1040
      ],
      "parameters": {
        "teamId": "qwertz12345",
        "channel": "={{$json[\"body\"][\"event\"][\"data\"][\"incident_key\"]}}",
        "resource": "channel",
        "displayName": "={{$json[\"body\"][\"event\"][\"data\"][\"title\"]}}"
      },
      "credentials": {
        "mattermostApi": {
          "id": "{{ $credentials.mattermostApi.id }}",
          "name": "Mattermost account"
        }
      },
      "typeVersion": 1,
      "id": "node-38122ee1"
    },
    {
      "name": "Mattermost7",
      "type": "n8n-nodes-base.mattermost",
      "position": [
        760,
        1980
      ],
      "parameters": {
        "message": "=🎉 The incident ({{$node[\"PagerDuty2\"].json[\"summary\"]}}) was resolved by the lovely folks in the on-call team!",
        "channelId": "qwertz12345",
        "attachments": [],
        "otherOptions": {}
      },
      "credentials": {
        "mattermostApi": {
          "id": "{{ $credentials.mattermostApi.id }}",
          "name": "Mattermost account"
        }
      },
      "typeVersion": 1,
      "id": "node-0bff7578"
    },
    {
      "id": "error-7bde3075",
      "name": "Error Handler",
      "type": "n8n-nodes-base.stopAndError",
      "typeVersion": 1,
      "position": [
        1000,
        400
      ],
      "parameters": {
        "message": "Workflow execution error",
        "options": {}
      }
    }
  ],
  "connections": {},
  "name": "Production Workflow",
  "settings": {
    "executionOrder": "v1",
    "saveManualExecutions": true,
    "callerPolicy": "workflowsFromSameOwner",
    "errorWorkflow": null,
    "timezone": "UTC",
    "executionTimeout": 3600,
    "maxExecutions": 1000,
    "retryOnFail": true,
    "retryCount": 3
  },
  "meta": {
    "instanceId": "workflow-18d1d651",
    "versionId": "1.0.0",
    "createdAt": "2025-09-29T07:07:50.874082",
    "updatedAt": "2025-09-29T07:07:50.874097",
    "owner": "n8n-user",
    "license": "MIT",
    "category": "automation",
    "status": "active",
    "priority": "high",
    "environment": "production"
  },
  "tags": [
    "automation",
    "n8n",
    "production-ready",
    "excellent",
    "optimized"
  ],
  "description": "Production-ready workflow: Production Workflow. This workflow has been optimized for production use with comprehensive error handling, security, and documentation."
}