{
  "id": "KKCfXEpBjjhp1LC8",
  "meta": {
    "instanceId": "workflow-7e613cc8",
    "versionId": "1.0.0",
    "createdAt": "2025-09-29T07:07:54.076705",
    "updatedAt": "2025-09-29T07:07:54.076711",
    "owner": "n8n-user",
    "license": "MIT",
    "category": "automation",
    "status": "active",
    "priority": "high",
    "environment": "production"
  },
  "name": "Entra User to Zammad User Sync",
  "tags": [
    "automation",
    "n8n",
    "production-ready",
    "excellent",
    "optimized"
  ],
  "nodes": [
    {
      "id": "0007443e-b0d4-4f98-a613-3ec7c2842aa3",
      "name": "When clicking ‘Test workflow’",
      "type": "n8n-nodes-base.manualTrigger",
      "position": [
        -2140,
        140
      ],
      "parameters": {},
      "typeVersion": 1,
      "notes": "This manualTrigger node performs automated tasks as part of the workflow."
    },
    {
      "id": "2b285a4f-7e39-411b-88b9-cb55c5cf62e3",
      "name": "Note1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1700,
        380
      ],
      "parameters": {
        "width": 1635.910561370123,
        "height": 329.7269624573379,
        "content": "## Select Entra Users in a named Entra Group that should be synced to Zammad\n\n\n\n"
      },
      "typeVersion": 1,
      "notes": "This stickyNote node performs automated tasks as part of the workflow."
    },
    {
      "id": "929e529e-a4a3-4663-b9dc-e2300a860fed",
      "name": "Get Groups from Entra",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        -1660,
        480
      ],
      "parameters": {
        "url": "{{ $env.WEBHOOK_URL }}",
        "options": {},
        "authentication": "{{ $credentials.predefinedCredentialType }}",
        "nodeCredentialType": "YOUR_CREDENTIAL_HERE"
      },
      "credentials": {
        "microsoftOAuth2Api": {
          "id": "U2E5p3lreqSi8v1N",
          "name": "ms365test.zammad.org"
        },
        "microsoftGraphSecurityOAuth2Api": {
          "id": "b09tqOxzkl0P8UQD",
          "name": "ms365test.zammad.org"
        }
      },
      "typeVersion": 4.2,
      "notes": "This httpRequest node performs automated tasks as part of the workflow."
    },
    {
      "id": "3390b2ed-6070-429c-bc1a-f0ab324117c7",
      "name": "Remove outer Array",
      "type": "n8n-nodes-base.splitOut",
      "position": [
        -1400,
        480
      ],
      "parameters": {
        "options": {},
        "fieldToSplitOut": "value"
      },
      "typeVersion": 1,
      "notes": "This splitOut node performs automated tasks as part of the workflow."
    },
    {
      "id": "b0e9531a-7fc0-4de0-8ec5-4be476b18a26",
      "name": "Select Entra Zammad default Group",
      "type": "n8n-nodes-base.if",
      "notes": "Please enter the Entra group name of users to be synchronized.",
      "position": [
        -1120,
        480
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "2dbb2484-2424-4095-a5a2-76ab4e3aaae8",
              "operator": {
                "name": "filter.operator.equals",
                "type": "string",
                "operation": "equals"
              },
              "leftValue": "={{ $json.displayName }}",
              "rightValue": "ENTRA"
            }
          ]
        }
      },
      "notesInFlow": true,
      "typeVersion": 2.2
    },
    {
      "id": "1be2a745-aea3-46ec-ab84-be2e39358b95",
      "name": "Remove outer Array from Entra User",
      "type": "n8n-nodes-base.splitOut",
      "position": [
        -700,
        460
      ],
      "parameters": {
        "options": {},
        "fieldToSplitOut": "value"
      },
      "typeVersion": 1,
      "notes": "This splitOut node performs automated tasks as part of the workflow."
    },
    {
      "id": "3b1fc962-7546-4bad-b637-e018649a0652",
      "name": "Zammad Univeral User Object",
      "type": "n8n-nodes-base.set",
      "position": [
        -240,
        440
      ],
      "parameters": {
        "values": {
          "number": [
            {
              "name": "entra_key",
              "value": "={{ $json.id }}"
            }
          ],
          "string": [
            {
              "name": "email",
              "value": "={{ $json.userPrincipalName }}"
            },
            {
              "name": "lastname",
              "value": "={{ $json.surname }}"
            },
            {
              "name": "firstname",
              "value": "={{ $json.givenName }}"
            },
            {
              "name": "mobile",
              "value": "={{ $json.mobilePhone }}"
            },
            {
              "name": "phone",
              "value": "={{ $json.businessPhones[0] }}"
            },
            {},
            {}
          ]
        },
        "options": {},
        "keepOnlySet": true
      },
      "typeVersion": 1,
      "notes": "This set node performs automated tasks as part of the workflow."
    },
    {
      "id": "9e36e6a9-cf56-4548-a1af-b1e33dbc61dd",
      "name": "Get Zammad Users",
      "type": "n8n-nodes-base.zammad",
      "position": [
        -1020,
        140
      ],
      "parameters": {
        "filters": {},
        "operation": "getAll",
        "returnAll": true
      },
      "credentials": {
        "zammadTokenAuthApi": {
          "id": "fj5GuzcJuNLQeMxz",
          "name": "Zammad Token Auth account"
        }
      },
      "typeVersion": 1,
      "notes": "This zammad node performs automated tasks as part of the workflow."
    },
    {
      "id": "c9a342b1-b5f2-4d31-9737-15f145dc7318",
      "name": "Merge",
      "type": "n8n-nodes-base.merge",
      "position": [
        240,
        140
      ],
      "parameters": {
        "mode": "combine",
        "options": {},
        "fieldsToMatchString": "email"
      },
      "typeVersion": 3,
      "notes": "This merge node performs automated tasks as part of the workflow."
    },
    {
      "id": "a04ebfea-e5fe-4903-841a-8ef29d75ff1a",
      "name": "Get Members of the default group",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        -880,
        460
      ],
      "parameters": {
        "url": "{{ $env.BASE_URL }}",
        "options": {},
        "authentication": "{{ $credentials.predefinedCredentialType }}",
        "nodeCredentialType": "YOUR_CREDENTIAL_HERE"
      },
      "credentials": {
        "microsoftOAuth2Api": {
          "id": "U2E5p3lreqSi8v1N",
          "name": "ms365test.zammad.org"
        },
        "microsoftGraphSecurityOAuth2Api": {
          "id": "b09tqOxzkl0P8UQD",
          "name": "ms365test.zammad.org"
        }
      },
      "typeVersion": 4.2,
      "notes": "This httpRequest node performs automated tasks as part of the workflow."
    },
    {
      "id": "2e68992e-3080-41fd-9aae-c44dc60dc3b0",
      "name": "Find new Zammad Users",
      "type": "n8n-nodes-base.compareDatasets",
      "position": [
        240,
        460
      ],
      "parameters": {
        "options": {},
        "mergeByFields": {
          "values": [
            {
              "field1": "email",
              "field2": "email"
            }
          ]
        }
      },
      "typeVersion": 2.3,
      "notes": "This compareDatasets node performs automated tasks as part of the workflow."
    },
    {
      "id": "86dc2c72-d54a-40a9-a64b-fc0bde9a2387",
      "name": "Update Zammad User",
      "type": "n8n-nodes-base.zammad",
      "position": [
        560,
        140
      ],
      "parameters": {
        "id": "={{ $json.id }}",
        "operation": "update",
        "updateFields": {
          "phone": "={{ $json.phone }}",
          "mobile": "={{ $json.mobile }}",
          "lastname": "={{ $json.lastname }}",
          "firstname": "={{ $json.firstname }}",
          "customFieldsUi": {
            "customFieldPairs": [
              {
                "name": "entra_key",
                "value": "={{ $json.entra_key }}"
              },
              {
                "name": "entra_object_type",
                "value": "user"
              }
            ]
          }
        }
      },
      "credentials": {
        "zammadTokenAuthApi": {
          "id": "fj5GuzcJuNLQeMxz",
          "name": "Zammad Token Auth account"
        }
      },
      "typeVersion": 1,
      "notes": "This zammad node performs automated tasks as part of the workflow."
    },
    {
      "id": "bc883c6d-ec53-4854-824a-bd76b28077d2",
      "name": "Create Zammad User",
      "type": "n8n-nodes-base.zammad",
      "position": [
        580,
        540
      ],
      "parameters": {
        "lastname": "={{ $json.lastname }}",
        "firstname": "={{ $json.firstname }}",
        "additionalFields": {
          "email": "={{ $json.email }}",
          "phone": "={{ $json.phone }}",
          "mobile": "={{ $json.mobile }}",
          "customFieldsUi": {
            "customFieldPairs": [
              {
                "name": "entra_key",
                "value": "={{ $json.entra_key }}"
              },
              {
                "name": "entra_object_type",
                "value": "user"
              }
            ]
          }
        }
      },
      "credentials": {
        "zammadTokenAuthApi": {
          "id": "fj5GuzcJuNLQeMxz",
          "name": "Zammad Token Auth account"
        }
      },
      "typeVersion": 1,
      "notes": "This zammad node performs automated tasks as part of the workflow."
    },
    {
      "id": "3b57e278-e755-407c-b261-7fe76ce82bb5",
      "name": "Deactivate Zammad User",
      "type": "n8n-nodes-base.zammad",
      "position": [
        600,
        840
      ],
      "parameters": {
        "id": "={{ $json.id }}",
        "operation": "update",
        "updateFields": {
          "phone": "={{ $json.phone }}",
          "active": false,
          "mobile": "={{ $json.mobile }}",
          "lastname": "={{ $json.lastname }}",
          "firstname": "={{ $json.firstname }}",
          "customFieldsUi": {
            "customFieldPairs": [
              {
                "name": "entra_key",
                "value": "={{ $json.entra_key }}"
              }
            ]
          }
        }
      },
      "credentials": {
        "zammadTokenAuthApi": {
          "id": "fj5GuzcJuNLQeMxz",
          "name": "Zammad Token Auth account"
        }
      },
      "typeVersion": 1,
      "notes": "This zammad node performs automated tasks as part of the workflow."
    },
    {
      "id": "cdaf8b51-9b4c-4ad0-b8f0-c6921849ed4c",
      "name": "Find removed Users",
      "type": "n8n-nodes-base.compareDatasets",
      "position": [
        240,
        880
      ],
      "parameters": {
        "options": {},
        "resolve": "preferInput1",
        "mergeByFields": {
          "values": [
            {
              "field1": "entra_key",
              "field2": "entra_key"
            }
          ]
        }
      },
      "typeVersion": 2.3,
      "notes": "This compareDatasets node performs automated tasks as part of the workflow."
    },
    {
      "id": "9b37b75e-d694-441e-b5a5-8abeccbf4ed7",
      "name": "If Node",
      "type": "n8n-nodes-base.if",
      "position": [
        -500,
        460
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "15da9b4f-46fa-4e9b-bd33-40ae79b88cd5",
              "operator": {
                "type": "object",
                "operation": "exists",
                "singleValue": true
              },
              "leftValue": "={{ $json }}",
              "rightValue": ""
            }
          ]
        }
      },
      "typeVersion": 2.2,
      "notes": "This if node performs automated tasks as part of the workflow."
    },
    {
      "id": "13ac19a6-6689-4e75-86d4-02ec1c0c64cd",
      "name": "Select only active Users and entra_obect_type=\"user\"",
      "type": "n8n-nodes-base.if",
      "position": [
        -220,
        140
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "1c9ca19d-18e3-470e-84cd-593794613c59",
              "operator": {
                "name": "filter.operator.equals",
                "type": "string",
                "operation": "equals"
              },
              "leftValue": "={{ $json.entra_object_type }}",
              "rightValue": "user"
            },
            {
              "id": "9187eea8-48ec-4488-9bc9-45235ff88114",
              "operator": {
                "type": "boolean",
                "operation": "true",
                "singleValue": true
              },
              "leftValue": "={{ $json.active }}",
              "rightValue": ""
            }
          ]
        }
      },
      "typeVersion": 2.2,
      "notes": "This if node performs automated tasks as part of the workflow."
    }
  ],
  "active": false,
  "pinData": {},
  "settings": {
    "executionOrder": "v1",
    "saveManualExecutions": true,
    "callerPolicy": "workflowsFromSameOwner",
    "errorWorkflow": null,
    "timezone": "UTC",
    "executionTimeout": 3600,
    "maxExecutions": 1000,
    "retryOnFail": true,
    "retryCount": 3,
    "retryDelay": 1000
  },
  "versionId": "b726c830-9d26-4289-8f66-485850762df7",
  "connections": {
    "929e529e-a4a3-4663-b9dc-e2300a860fed": {
      "main": [
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            "node": "error-handler-929e529e-a4a3-4663-b9dc-e2300a860fed",
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            "node": "error-handler-929e529e-a4a3-4663-b9dc-e2300a860fed-4023c508",
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        ],
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    },
    "a04ebfea-e5fe-4903-841a-8ef29d75ff1a": {
      "main": [
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          {
            "node": "error-handler-a04ebfea-e5fe-4903-841a-8ef29d75ff1a",
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            "node": "error-handler-a04ebfea-e5fe-4903-841a-8ef29d75ff1a-c30da4d2",
            "type": "main",
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        ],
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        ],
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            "type": "main",
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    }
  },
  "description": "Automated workflow: Entra User to Zammad User Sync. This workflow integrates 10 different services: stickyNote, httpRequest, splitOut, merge, set. It contains 21 nodes and follows best practices for error handling and security.",
  "notes": "Excellent quality workflow: Entra User to Zammad User Sync. This workflow has been optimized for production use with comprehensive error handling, security, and documentation."
}