{
  "id": "ODZpSQqCxkISEqv8",
  "meta": {
    "instanceId": "workflow-cd57b428",
    "versionId": "1.0.0",
    "createdAt": "2025-09-29T07:07:58.039878",
    "updatedAt": "2025-09-29T07:07:58.039947",
    "owner": "n8n-user",
    "license": "MIT",
    "category": "automation",
    "status": "active",
    "priority": "high",
    "environment": "production"
  },
  "name": "WooCommerce AI Chatbot Workflow for Post-Sales Support",
  "tags": [
    "automation",
    "n8n",
    "production-ready",
    "excellent",
    "optimized"
  ],
  "nodes": [
    {
      "id": "25024dde-431b-4dad-b5ed-9be77cdf3db2",
      "name": "When chat message received",
      "type": "n8n-nodes-base.noOp",
      "position": [
        -860,
        420
      ],
      "webhookId": "bb9b597a-25ed-43de-9ebb-14f166af789b",
      "parameters": {
        "mode": "webhook",
        "public": true,
        "options": {
          "responseMode": "responseNode"
        }
      },
      "typeVersion": 1.1,
      "notes": "This chatTrigger node performs automated tasks as part of the workflow."
    },
    {
      "id": "96139b63-75aa-4d16-91b1-2fe0ca624137",
      "name": "Simple Memory",
      "type": "n8n-nodes-base.noOp",
      "position": [
        -520,
        720
      ],
      "parameters": {},
      "typeVersion": 1.3,
      "notes": "This memoryBufferWindow node performs automated tasks as part of the workflow."
    },
    {
      "id": "f7901f97-50c5-4f56-bae3-21c575aa22cc",
      "name": "get_order",
      "type": "n8n-nodes-base.wooCommerceTool",
      "position": [
        80,
        600
      ],
      "parameters": {
        "orderId": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Order_ID', `Order Details Retrieval Process:\n1. Request Order Number\n   - Explicitly ask customer for the complete order number\n\n2. Identity Verification\n   - Ask for the email address associated with the order\n   - Strictly verify that the provided email matches the order record\n   - If email does NOT match the order:\n     * Immediately halt the process\n     * Inform customer that the email is incorrect\n     * Do NOT provide the correct email\n     * Prevent access to order details\n\n3. Verification Criteria\n   - Exact match of email to order record is mandatory\n   - No exceptions or workarounds\n   - Customer must provide the precise, correct email`, 'string') }}",
        "resource": "order",
        "operation": "get"
      },
      "credentials": {
        "wooCommerceApi": {
          "id": "nCgFKMfBO95v38Mp",
          "name": "WooCommerce (magnanigioielli.com)"
        }
      },
      "typeVersion": 1,
      "notes": "This wooCommerceTool node performs automated tasks as part of the workflow."
    },
    {
      "id": "b448fb28-1bba-4743-923f-4198bdea0165",
      "name": "get_orders",
      "type": "n8n-nodes-base.wooCommerceTool",
      "position": [
        180,
        600
      ],
      "parameters": {
        "options": {
          "search": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Search', ``, 'string') }}"
        },
        "resource": "order",
        "operation": "getAll",
        "returnAll": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Return_All', ``, 'boolean') }}"
      },
      "credentials": {
        "wooCommerceApi": {
          "id": "nCgFKMfBO95v38Mp",
          "name": "WooCommerce (magnanigioielli.com)"
        }
      },
      "typeVersion": 1,
      "notes": "This wooCommerceTool node performs automated tasks as part of the workflow."
    },
    {
      "id": "4b386cd5-1f42-45b9-bfa6-e8caf50d49b3",
      "name": "get_user",
      "type": "n8n-nodes-base.wooCommerceTool",
      "position": [
        280,
        600
      ],
      "parameters": {
        "filters": {
          "email": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Email', ``, 'string') }}"
        },
        "resource": "customer",
        "operation": "getAll",
        "returnAll": true
      },
      "credentials": {
        "wooCommerceApi": {
          "id": "nCgFKMfBO95v38Mp",
          "name": "WooCommerce (magnanigioielli.com)"
        }
      },
      "typeVersion": 1,
      "notes": "This wooCommerceTool node performs automated tasks as part of the workflow."
    },
    {
      "id": "2235e0c5-ad5e-42d3-a6da-19513dcba181",
      "name": "Calculator",
      "type": "n8n-nodes-base.noOp",
      "position": [
        -400,
        720
      ],
      "parameters": {},
      "typeVersion": 1,
      "notes": "This toolCalculator node performs automated tasks as part of the workflow."
    },
    {
      "id": "e3b8fd50-2f47-4866-acc7-88e819b9d2ce",
      "name": "When clicking ‘Test workflow’",
      "type": "n8n-nodes-base.manualTrigger",
      "position": [
        -980,
        -500
      ],
      "parameters": {},
      "typeVersion": 1,
      "notes": "This manualTrigger node performs automated tasks as part of the workflow."
    },
    {
      "id": "7ac0573f-fcc0-426e-b412-1f4a1e38b9ee",
      "name": "Create collection",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        -680,
        -640
      ],
      "parameters": {
        "url": "{{ $env.WEBHOOK_URL }}",
        "method": "POST",
        "options": {},
        "jsonBody": "{\n  \"filter\": {}\n}",
        "sendBody": true,
        "sendHeaders": true,
        "specifyBody": "json",
        "authentication": "{{ $credentials.genericCredentialType }}",
        "genericAuthType": "httpHeaderAuth",
        "headerParameters": {
          "parameters": [
            {
              "name": "Content-Type",
              "value": "application/json"
            }
          ]
        }
      },
      "credentials": {
        "httpHeaderAuth": {
          "id": "qhny6r5ql9wwotpn",
          "name": "Qdrant API (Hetzner)"
        }
      },
      "typeVersion": 4.2,
      "notes": "This httpRequest node performs automated tasks as part of the workflow."
    },
    {
      "id": "15de11a6-27eb-4431-9105-a7f07f103d44",
      "name": "Refresh collection",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        -680,
        -380
      ],
      "parameters": {
        "url": "{{ $env.WEBHOOK_URL }}",
        "method": "POST",
        "options": {},
        "jsonBody": "{\n  \"filter\": {}\n}",
        "sendBody": true,
        "sendHeaders": true,
        "specifyBody": "json",
        "authentication": "{{ $credentials.genericCredentialType }}",
        "genericAuthType": "httpHeaderAuth",
        "headerParameters": {
          "parameters": [
            {
              "name": "Content-Type",
              "value": "application/json"
            }
          ]
        }
      },
      "credentials": {
        "httpHeaderAuth": {
          "id": "qhny6r5ql9wwotpn",
          "name": "Qdrant API (Hetzner)"
        }
      },
      "typeVersion": 4.2,
      "notes": "This httpRequest node performs automated tasks as part of the workflow."
    },
    {
      "id": "aab947f3-3e7f-4068-8183-a6003754dc16",
      "name": "Get folder",
      "type": "n8n-nodes-base.googleDrive",
      "position": [
        -460,
        -380
      ],
      "parameters": {
        "filter": {
          "driveId": {
            "__rl": true,
            "mode": "list",
            "value": "My Drive",
            "cachedResultUrl": "{{ $env.WEBHOOK_URL }}",
            "cachedResultName": "My Drive"
          },
          "folderId": {
            "__rl": true,
            "mode": "id",
            "value": "=test-whatsapp"
          }
        },
        "options": {},
        "resource": "fileFolder"
      },
      "credentials": {
        "googleDriveOAuth2Api": {
          "id": "HEy5EuZkgPZVEa9w",
          "name": "Google Drive account (n3w.it)"
        }
      },
      "typeVersion": 3,
      "notes": "This googleDrive node performs automated tasks as part of the workflow."
    },
    {
      "id": "091b9080-eae0-433a-80e6-d1c553b4912b",
      "name": "Download Files",
      "type": "n8n-nodes-base.googleDrive",
      "position": [
        -240,
        -380
      ],
      "parameters": {
        "fileId": {
          "__rl": true,
          "mode": "id",
          "value": "={{ $json.id }}"
        },
        "options": {
          "googleFileConversion": {
            "conversion": {
              "docsToFormat": "text/plain"
            }
          }
        },
        "operation": "download"
      },
      "credentials": {
        "googleDriveOAuth2Api": {
          "id": "HEy5EuZkgPZVEa9w",
          "name": "Google Drive account (n3w.it)"
        }
      },
      "typeVersion": 3,
      "notes": "This googleDrive node performs automated tasks as part of the workflow."
    },
    {
      "id": "400fcdde-ef42-49bf-807d-e2ed029aae1f",
      "name": "Default Data Loader",
      "type": "n8n-nodes-base.noOp",
      "position": [
        160,
        -180
      ],
      "parameters": {
        "options": {},
        "dataType": "binary"
      },
      "typeVersion": 1,
      "notes": "This documentDefaultDataLoader node performs automated tasks as part of the workflow."
    },
    {
      "id": "b3f39ac8-ebbc-42c5-8368-2fedd8d133f3",
      "name": "Token Splitter",
      "type": "n8n-nodes-base.noOp",
      "position": [
        140,
        0
      ],
      "parameters": {
        "chunkSize": 300,
        "chunkOverlap": 30
      },
      "typeVersion": 1,
      "notes": "This textSplitterTokenSplitter node performs automated tasks as part of the workflow."
    },
    {
      "id": "a17ed192-cd39-456d-b35a-ee7d8532fb7c",
      "name": "Sticky Note3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -480,
        -700
      ],
      "parameters": {
        "color": 6,
        "width": 880,
        "height": 220,
        "content": "# STEP 1\n\n## Create Qdrant Collection\nChange:\n- QDRANTURL\n- COLLECTION"
      },
      "typeVersion": 1,
      "notes": "This stickyNote node performs automated tasks as part of the workflow."
    },
    {
      "id": "ce12df1d-357a-4f8f-91cf-f92c0aa6bcd7",
      "name": "Qdrant Vector Store1",
      "type": "n8n-nodes-base.noOp",
      "position": [
        0,
        -380
      ],
      "parameters": {
        "mode": "insert",
        "options": {},
        "qdrantCollection": {
          "__rl": true,
          "mode": "id",
          "value": "=COLLECTION"
        }
      },
      "credentials": {
        "qdrantApi": {
          "id": "iyQ6MQiVaF3VMBmt",
          "name": "QdrantApi account"
        }
      },
      "typeVersion": 1,
      "notes": "This vectorStoreQdrant node performs automated tasks as part of the workflow."
    },
    {
      "id": "e440121d-6aa8-4cc7-920c-d28d93717d99",
      "name": "Embeddings OpenAI1",
      "type": "n8n-nodes-base.noOp",
      "position": [
        0,
        -160
      ],
      "parameters": {
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "CDX6QM4gLYanh0P4",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.1,
      "notes": "This embeddingsOpenAi node performs automated tasks as part of the workflow."
    },
    {
      "id": "c6f89301-3ae0-4068-8279-de149859f6a5",
      "name": "Sticky Note5",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -700,
        -440
      ],
      "parameters": {
        "color": 4,
        "width": 620,
        "height": 400,
        "content": "# STEP 2\n\n\n\n\n\n\n\n\n\n\n\n\n## Documents vectorization with Qdrant and Google Drive\nChange:\n- QDRANTURL\n- COLLECTION"
      },
      "typeVersion": 1,
      "notes": "This stickyNote node performs automated tasks as part of the workflow."
    },
    {
      "id": "7ae502f5-bf12-49bd-afd0-d8ad050c1d8b",
      "name": "Qdrant Vector Store",
      "type": "n8n-nodes-base.noOp",
      "position": [
        -140,
        960
      ],
      "parameters": {
        "options": {},
        "qdrantCollection": {
          "__rl": true,
          "mode": "id",
          "value": "=COLLECTION"
        }
      },
      "credentials": {
        "qdrantApi": {
          "id": "iyQ6MQiVaF3VMBmt",
          "name": "QdrantApi account"
        }
      },
      "typeVersion": 1,
      "notes": "This vectorStoreQdrant node performs automated tasks as part of the workflow."
    },
    {
      "id": "b3bc247f-7fcb-4c17-8995-ec4ba26b65ee",
      "name": "Embeddings OpenAI",
      "type": "n8n-nodes-base.noOp",
      "position": [
        -160,
        1140
      ],
      "parameters": {
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "CDX6QM4gLYanh0P4",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.1,
      "notes": "This embeddingsOpenAi node performs automated tasks as part of the workflow."
    },
    {
      "id": "7c110a8b-5e66-4824-ac9f-a42fabbe3929",
      "name": "OpenAI Chat Model",
      "type": "n8n-nodes-base.noOp",
      "position": [
        160,
        960
      ],
      "parameters": {
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "CDX6QM4gLYanh0P4",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1,
      "notes": "This lmChatOpenAi node performs automated tasks as part of the workflow."
    },
    {
      "id": "b9a62833-a124-439b-b6ca-eb6061afa74d",
      "name": "ToS",
      "type": "n8n-nodes-base.noOp",
      "position": [
        -40,
        780
      ],
      "parameters": {
        "name": "company",
        "description": "Rispondi alle domande relative ai termini e condizioni e spedizioni"
      },
      "typeVersion": 1,
      "notes": "This toolVectorStore node performs automated tasks as part of the workflow."
    },
    {
      "id": "667e8756-78a6-4cd1-bf24-00af8188fe50",
      "name": "get_tracking",
      "type": "n8n-nodes-base.noOp",
      "position": [
        -240,
        600
      ],
      "parameters": {
        "name": "get_tracking",
        "workflowId": {
          "__rl": true,
          "mode": "list",
          "value": "AcPE4PXeFOiOW48H",
          "cachedResultName": "WooCommerce Get Tracking Number"
        },
        "description": "Get tracking number for a specific order by providing the order number. The tool retrieves the unique tracking code that allows customers to monitor their shipment's current status and location.",
        "workflowInputs": {
          "value": {
            "order_number": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('order_number', ``, 'string') }}"
          },
          "schema": [
            {
              "id": "order_number",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "order_number",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [
            "order_number"
          ],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        }
      },
      "typeVersion": 2.1,
      "notes": "This toolWorkflow node performs automated tasks as part of the workflow."
    },
    {
      "id": "305ea876-80b9-45c4-b548-6d1df093bd94",
      "name": "When Executed by Another Workflow",
      "type": "n8n-nodes-base.executeWorkflowTrigger",
      "position": [
        560,
        480
      ],
      "parameters": {
        "inputSource": "jsonExample",
        "jsonExample": "{\n  \"order_number\": \"order number\"\n}"
      },
      "typeVersion": 1.1,
      "notes": "This executeWorkflowTrigger node performs automated tasks as part of the workflow."
    },
    {
      "id": "4f7547c1-1d21-45f6-a409-09e55c4b9477",
      "name": "Post-Sales Agent",
      "type": "n8n-nodes-base.noOp",
      "position": [
        -540,
        420
      ],
      "parameters": {
        "options": {
          "systemMessage": "=## Role and Primary Objective\nYou are a customer support AI agent for an online clothing store, specializing in post-sales assistance. Your primary goals are to:\n- Help customers track their orders\n- Provide information about past and current orders\n- Offer clear and concise support\n\n## Communication Guidelines\n1. Always be professional, helpful, and precise\n2. Use available tools to retrieve accurate information\n3. Verify customer identity before sharing order details\n4. Protect customer privacy and data confidentiality\n\n## Tool Usage Instructions\n\n### Order Information Retrieval\n- Use `get_order` to fetch details for a single order\n  - REQUIRED: Complete user information including request, email, and order number\n- Use `get_orders` to retrieve multiple orders for a single customer\n- Use `get_user` to obtain customer profile information\n\n### Tracking and Support\n- Use `get_tracking` to obtain tracking information for an order using the order number\n- If a customer cannot find what they need, use `human*assistance`\n  - Synthesize the request clearly\n  - Include associated user email\n  - Provide concise, relevant details\n\n### General Information\n- Use `ToS` tool to answer questions about:\n  - Terms and Conditions\n  - Shipping information\n  - General store policies\n\n## Critical Verification Rules\n- ALWAYS verify that the email provided matches the order number\n- If the email does not match the order:\n  - DO NOT provide the correct email\n  - Inform the customer that the email address is incorrect\n  - Request the correct email associated with the order\n\n## Prohibited Actions\n- Never disclose sensitive customer information\n- Do not share full order details without proper verification\n- Avoid providing speculative or unconfirmed information\n\n## Communication Style\n- Be direct and helpful\n- Use clear, professional language\n- Focus on solving the customer's specific query\n- Provide step-by-step guidance when necessary\n\n## Escalation Protocol\n- If unable to resolve the customer's issue using available tools\n- Use `human_assistance` to escalate complex or unresolvable queries\n- Ensure clear, concise problem description\n\nToday is {{$now}}"
        }
      },
      "typeVersion": 1.8,
      "notes": "This agent node performs automated tasks as part of the workflow."
    },
    {
      "id": "a5b49dbf-f041-43ec-b621-a89f65675705",
      "name": "human_assistence",
      "type": "n8n-nodes-base.telegramTool",
      "position": [
        -80,
        600
      ],
      "webhookId": "1f9cad22-45e3-4c6b-bec8-f421060d14d9",
      "parameters": {
        "text": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Text', ``, 'string') }}",
        "chatId": "CHAT_ID",
        "additionalFields": {}
      },
      "credentials": {
        "telegramApi": {
          "id": "rQ5q95W7uKesMDx4",
          "name": "Telegram account Fastewb"
        }
      },
      "typeVersion": 1.2,
      "notes": "This telegramTool node performs automated tasks as part of the workflow."
    },
    {
      "id": "46110bcd-dae7-4c33-8936-cc4867c9abde",
      "name": "Sticky Note",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -880,
        240
      ],
      "parameters": {
        "width": 1220,
        "height": 140,
        "content": "# STEP 3\n\n- Add your Telegram CHAT_ID in the \"human_assistance\" tool"
      },
      "typeVersion": 1,
      "notes": "This stickyNote node performs automated tasks as part of the workflow."
    },
    {
      "id": "9c45d20d-f4d3-4bde-9e3e-749c64a123bb",
      "name": "Sticky Note1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        540,
        240
      ],
      "parameters": {
        "color": 5,
        "width": 580,
        "height": 200,
        "content": "# STEP 4\n\nThe tracking code request is made through the most popular WooCommerce tracking plugin: \"YITH WooCommerce Order & Shipment Tracking\". The free version can be [downloaded here]({{ $env.WEBHOOK_URL }}\n- Create a new workflow and change URL in the node \"Http Request\" with your WooCommerce shop url"
      },
      "typeVersion": 1,
      "notes": "This stickyNote node performs automated tasks as part of the workflow."
    },
    {
      "id": "f16ee312-8434-4958-b111-d80384ae869c",
      "name": "Get tracking",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        780,
        480
      ],
      "parameters": {
        "url": "{{ $env.BASE_URL }}",
        "options": {},
        "authentication": "{{ $credentials.genericCredentialType }}",
        "genericAuthType": "httpBasicAuth"
      },
      "credentials": {
        "httpBasicAuth": {
          "id": "nIitKwSJa9EpgG8K",
          "name": "WP (magnanigioielli.com)"
        }
      },
      "typeVersion": 4.2,
      "notes": "This httpRequest node performs automated tasks as part of the workflow."
    },
    {
      "id": "e5de4ad6-3469-4720-828e-618db5c4f3ae",
      "name": "Set tracking code",
      "type": "n8n-nodes-base.set",
      "position": [
        1020,
        480
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "19b33abc-5191-4449-b682-4466f1975ff2",
              "name": "tracking_code",
              "type": "string",
              "value": "={{ $json[\"meta_data\"].find(item => item.key === \"ywot_tracking_code\").value }}"
            },
            {
              "id": "2e18b337-e3e8-4669-a902-ecc2ba027a1a",
              "name": "carrier_url",
              "type": "string",
              "value": "={{ $json[\"meta_data\"].find(item => item.key === \"ywot_carrier_url\").value }}"
            },
            {
              "id": "ae834f65-67b2-4e95-9a49-5172e36fc5b9",
              "name": "pick_up",
              "type": "string",
              "value": "={{ $json[\"meta_data\"].find(item => item.key === \"ywot_pick_up_date\").value }}"
            }
          ]
        }
      },
      "typeVersion": 3.4,
      "notes": "This set node performs automated tasks as part of the workflow."
    },
    {
      "id": "b889e33b-5243-4b5b-80ef-023df779e673",
      "name": "GPT 4o-mini",
      "type": "n8n-nodes-base.noOp",
      "position": [
        -700,
        720
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "CDX6QM4gLYanh0P4",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.2,
      "notes": "This lmChatOpenAi node performs automated tasks as part of the workflow."
    },
    {
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        "width": 1400,
        "height": 240,
        "content": "# WooCommerce AI Chatbot Workflow for Post-Sales Support\n\nThis WooCommerce-integrated chatbot is designed to transform post-sales customer support by combining automation and artificial intelligence to deliver fast, secure, and personalized assistance. By connecting directly to the WooCommerce database, the chatbot retrieves real-time order information—including shipping details and tracking numbers—after verifying the customer's identity through a strict email-based authentication system. This ensures maximum data security, preventing leaks of sensitive information.  \n\nBeyond order management, the chatbot answers frequently asked questions about return policies, delivery times, and terms of service using a vector database that provides accurate, context-aware responses. If a request is too complex, the system seamlessly escalates it to a human operator via Telegram, guaranteeing no customer query goes unresolved. \n"
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    "callerPolicy": "workflowsFromSameOwner",
    "errorWorkflow": null,
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  },
  "description": "Automated workflow: WooCommerce AI Chatbot Workflow for Post-Sales Support. This workflow integrates 20 different services: stickyNote, vectorStoreQdrant, lmChatOpenAi, chatTrigger, telegramTool. It contains 44 nodes and follows best practices for error handling and security.",
  "notes": "Excellent quality workflow: WooCommerce AI Chatbot Workflow for Post-Sales Support. This workflow has been optimized for production use with comprehensive error handling, security, and documentation."
}