# Support

Start with the documentation:

- [Getting started](docs/getting-started.md) covers installation and first-run setup.
- [Troubleshooting](docs/troubleshooting.md) covers logs, diagnostics, updates, and common failures.
- [Models](docs/models.md) covers provider configuration and model availability.
- [Permissions and execution](docs/permissions.md) covers approvals and command isolation.
- [Privacy and local storage](docs/privacy.md) covers stored data and network behavior.

## Open an issue

Use the [bug report form](https://github.com/abacusai/abacusai-bot/issues/new?template=bug_report.yml) for a reproducible defect in the latest release. Include the application version, operating system, steps to reproduce, and the smallest useful log excerpt.

Use the [feature request form](https://github.com/abacusai/abacusai-bot/issues/new?template=feature_request.yml) for a product proposal or missing workflow.

Public issues are not a safe place for API keys, credentials, private conversations, user files, or complete diagnostics archives. Redact logs before posting them.

## Other support

- For billing, quotas, outages, or account access, contact the model or service provider involved.
- Source builds and modified forks receive best-effort guidance. Include the exact commit and local changes when reporting a defect.
- Only the latest AbacusAI Bot release receives fixes.
- Suspected vulnerabilities must follow the [private security process](SECURITY.md#report-a-vulnerability).

The project does not provide a general private support inbox through GitHub. Use the public issue forms for non-sensitive, reproducible product problems.