Modern, open source, self-hosted omnichannel customer support desk. Live chat, email, and more in a single binary.  Visit [libredesk.io](https://libredesk.io) for more info. Check out the [**live demo**](https://demo.libredesk.io/). ## Features - **Omnichannel inbox** Live chat, email, and more — all in one inbox. Connect support@, billing@, sales@ and manage every conversation from a single, unified interface. - **Live chat widget** Embed a real-time chat widget on your website. Engage visitors instantly and handle live conversations right from your support desk. - **Granular permissions** Create custom roles with granular permissions for teams and individual agents. - **Automations** Eliminate repetitive tasks with powerful automation rules. Auto-tag, assign, and route conversations based on custom conditions. - **CSAT surveys** Measure customer satisfaction with automated surveys. - **Macros** Save frequently sent messages as templates. With one click, send saved responses, set tags, and more. - **Organization** Keep conversations organized with tags, custom statuses for conversations, and snoozing. Find any conversation instantly from the search bar. - **Auto assignment** Distribute workload with auto assignment rules. Auto-assign conversations based on agent capacity or custom criteria. - **SLA management** Set and track response time targets. Get notified when conversations are at risk of breaching SLA commitments. - **Custom attributes** Create custom attributes for contacts or conversations such as the subscription plan or the date of their first purchase. - **AI-assist** Instantly rewrite responses with AI to make them more friendly, professional, or polished. - **Activity logs** Track all actions performed by agents and admins—updates and key events across the system—for auditing and accountability. - **Webhooks** Integrate with external systems using real-time HTTP notifications for conversation and message events. - **Command bar** Opens with a simple shortcut (CTRL+K) and lets you quickly perform actions on conversations. And more — checkout [libredesk.io](https://libredesk.io) or try the [live demo](https://demo.libredesk.io/). ## Installation ### Docker The latest image is available on DockerHub at [`libredesk/libredesk:latest`](https://hub.docker.com/r/libredesk/libredesk/tags?page=1&ordering=last_updated&name=latest) ```shell # Download the compose file and sample config file in the current directory. curl -LO https://github.com/abhinavxd/libredesk/raw/main/docker-compose.yml curl -LO https://github.com/abhinavxd/libredesk/raw/main/config.sample.toml # Copy the config.sample.toml to config.toml and edit it as needed. cp config.sample.toml config.toml # Run the services in the background. docker compose up -d # Setting System user password. docker exec -it libredesk_app ./libredesk --set-system-user-password ``` Go to `http://localhost:9000` and login with username `System` and the password you set using the `--set-system-user-password` command. See [installation docs](https://docs.libredesk.io/getting-started/installation) __________________ ### Binary - Download the [latest release](https://github.com/abhinavxd/libredesk/releases) and extract the libredesk binary. - Edit config.toml as needed. - `./libredesk --install` to setup the Postgres DB. - Run `./libredesk --set-system-user-password` to set the password for the System user. - Run `./libredesk` and visit `http://localhost:9000` and login with email `System` and the password you set using the --set-system-user-password command. See [installation docs](https://docs.libredesk.io/getting-started/installation) __________________ ## Developers - If you are interested in contributing, **please read [CONTRIBUTING.md](./CONTRIBUTING.md) first**. - For local development and setup, refer to the [developer setup](https://docs.libredesk.io/contributing/developer-setup). - For planned features and project direction, see [ROADMAP.md](./ROADMAP.md). The backend is written in Go and the frontend is Vue.js 3 with Shadcn UI. ## Translators You can help translate libredesk into your language on [Crowdin](https://crowdin.com/project/libredesk).