Modern, open source, self-hosted omnichannel customer support desk. Live chat, email, and more in a single binary.  Visit [libredesk.io](https://libredesk.io) for more info. Check out the [**live demo**](https://demo.libredesk.io/). ## Features - **Omnichannel inbox** Live chat and email in one inbox. Every conversation lands in the same place, whichever channel it came from. - **Live chat widget** Embed a real-time chat widget on your website. Replies go out from the same inbox your team already works in. - **AI assistant** Answer live chat conversations automatically with an AI assistant grounded in your knowledge base. Hands off to a human when it can't help. - **Agent copilot** Draft replies, summarize conversations, and look up answers from the knowledge base without leaving the inbox. - **Automations** Rules that run on conversation events. Tag, assign, and route conversations based on conditions you define. - **Granular permissions** Role-based access control. Create custom roles with per-action permissions for teams and individual agents. - **CSAT & analytics** Send CSAT surveys automatically after a conversation closes. Track response times, resolution rates, and agent activity. - **Custom attributes** Create custom attributes for contacts or conversations such as the subscription plan or the date of their first purchase. - **Macros** Save replies you send often. One macro can send the message, set tags, and assign the conversation to a team. - **Organization** Tags, custom statuses, and snoozing to keep the inbox in order. Search covers every conversation. - **Auto assignment** Assign incoming conversations automatically, based on agent capacity or on criteria you define. - **SLA management** Set and track response time targets. Get notified when conversations are at risk of breaching SLA commitments. - **SSO logins** Google, Microsoft, and any OIDC provider are supported out of the box. - **API** HTTP/JSON APIs and webhooks for custom integrations and workflows. - **Activity logs** Track all actions performed by agents and admins, for auditing and accountability. - **Command bar** Opens with a simple shortcut (CTRL+K) and lets you quickly perform actions on conversations. And more — checkout [libredesk.io](https://libredesk.io) or try the [live demo](https://demo.libredesk.io/). ## Installation ### Railway (1-click deploy) The fastest way to get a libredesk instance running. Railway provisions the app, Postgres, and Redis for you. [](https://railway.com/deploy/libredesk?referralCode=4gdm5b&utm_medium=integration&utm_source=template&utm_campaign=generic) __________________ ### Docker The latest image is available on DockerHub at [`libredesk/libredesk:latest`](https://hub.docker.com/r/libredesk/libredesk/tags?page=1&ordering=last_updated&name=latest) ```shell # Download the compose file and sample config file in the current directory. curl -LO https://github.com/abhinavxd/libredesk/raw/main/docker-compose.yml curl -LO https://github.com/abhinavxd/libredesk/raw/main/config.sample.toml # Copy the config.sample.toml to config.toml and edit it as needed. cp config.sample.toml config.toml # Run the services in the background. docker compose up -d # Setting System user password. docker exec -it libredesk_app ./libredesk --set-system-user-password ``` Go to `http://localhost:9000` and login with username `System` and the password you set using the `--set-system-user-password` command. See [installation docs](https://docs.libredesk.io/getting-started/installation) __________________ ### Binary - Download the [latest release](https://github.com/abhinavxd/libredesk/releases) and extract the libredesk binary. - Edit config.toml as needed. - `./libredesk --install` to setup the Postgres DB. - Run `./libredesk --set-system-user-password` to set the password for the System user. - Run `./libredesk` and visit `http://localhost:9000` and login with email `System` and the password you set using the --set-system-user-password command. See [installation docs](https://docs.libredesk.io/getting-started/installation) __________________ ## Developers - If you are interested in contributing, **please read [CONTRIBUTING.md](./CONTRIBUTING.md) first**. - For local development and setup, refer to the [developer setup](https://docs.libredesk.io/contributing/developer-setup). - For planned features and project direction, see [ROADMAP.md](./ROADMAP.md). The backend is written in Go and the frontend is Vue.js 3 with Shadcn UI. ## Translators You can help translate libredesk into your language on [Crowdin](https://crowdin.com/project/libredesk).