SAP Community - SAP Marketing Cloud

How to loop over custom business object and set a column to specific value

2023-12-19T15:44:55+01:00

Hello community,

i have a custom business object that contains a column (e.g. coldates) with many different dates.

I need to find the next three days from today on.

If I have found the appropriate row, the column (colNext) should be assigned the value 1.

I tried to create action logic for the CBO, but there I could only access one row of the CBO. It is necessary to trigger the logic without a change of the custom business object.

How can I create custom logic to solve this issue?

Kind regards

Yahoo and Google Email Privacy Changes

2024-01-11T12:06:53+01:00

Hey Experts,

From what I understand, Yahoo and Google require senders to support 'Easy Opt Out', otherwise emails are likely to be junked. Apparently this can be achieved by adding ‘list-unsubscribe’ to the header section of the email. As we're unable to edit the header section of the email template, we're unable to update them. I've raise this with support who are unable to help. This blog from Hubspot explains the change in more detail.

Other email service providers are making the change on their customers behalf. Not sure what we can do to resolve this.

SAP Marketing Cloud: Custom attributes of Marketing Permission check in Suppression Rules

2024-01-12T11:10:56+01:00

Dear SMC Experts,

I want to ask you for help regarding the Suppression Rules BAdI available in SAP Marketing Cloud. We need to extend the Marketing Permission by custom fields in which we will store Opt-In/Opt-Out for specific topics per Communication Medium. Then during the Campaign execution based on the selected topic in the Campaign Header, we need to send communication only to those contacts that have Opt-In for this topic.

I wanted to ask if have you maybe implemented a similar solution and what will be the best approach. Currently, the only solution we found is to check values in custom fields by using one of the following CDS views C_MKT_CONTACTPERMISSIONQ / I_MKT_CONTACTSUBSCRIPTIONC (we can extend only these two views by MP custom fields). Is there any better approach to implementing it and checking the MP of each contact without using CDS views? Our main concern is the performance of such implementation.

We will appreciate every suggestion regarding possible solutions.

Best Regards,
Jakub

SAP Marketing Cloud - Is it possible to monitor approval workflows for Campaigns?

2024-01-29T15:39:24.123000+01:00

Hello Community,

Is there a way in SAP Marketing Cloud to monitor the Approval Workflow?

For example: An approval workflow for Campaigns has four approvals required, 4 different team leaders must approve the campaign for it to change to "Approved" Status. But once the workflow has started, is there a way to see who has approved and who hasn't has approved yet?

Is there a way to see, for example, that the campaign has been approved by the first and second team members, but it is still not approved by the third member, therefore the campaign still needs their approval to move on?

SAP Marketing Cloud: Get Communication Category from Interaction_Data in BadI

2024-01-29T21:28:08.948000+01:00

I am implementing BadI "Revise Interaction Data Before Import" and looking at subscription-related interactions. Can anyone point me in the direction of how to get the Communication Category ID/description for a newsletter? (e.g. for an interaction of type "NEWSLETTER_SUBSCR") I assume it's stored somewhere in the INTERACTION_DATA but I can't see which field it would be stored in.

Thanks

SAP Marketing SAP Marketing Cloud

SAP Marketing Cloud: One Click Unsubscribe button not visible in emails

2024-02-01T01:01:50.441000+01:00

Hello Community!

My company is getting ready for the google deliverability updates. According to these updates, it is required for us to enable a "one click unsubscribe button" to our emails.

We have followed the steps detailed under "Automatic Unsubscribe for Emails (List Unsubscribe)" and we have also added an email address for unsubscribing based on the links here:

In the Sender Profiles in the options for the header we have opt for Email Address for unsubscribing. Since Sinch Email 365 is our ESP, we have used the email address that is presetted and recommended (unsubscribe@eusmtp.email.sdi.sinch.com). See also picture attached.

Even though, when we tested receiving an email, no unsubscribe button or any link in the email body or header of the email is visible.

So my question is:

Is there any additional step we must configure? I thought only the email address was necessary for the unsubscribe button to be visible, but are we missing something?

Thanks in advance,

Rebeca.

more than one email address with opt-in - which email will receive the email campaign?

2024-02-01T12:25:46.505000+01:00

Hello everyone,

I am wondering what the logic is in the SAP Marketing Cloud for email campaigns if a contact has more than one email address with an opt-in. Which of the email addresses is the campaign sent to?

I was assuming that it is the email with the most recent opt-in, but it is not.

Is there a logic or is it just random?

Best regards,

Valeska

Update Custom CBO from BAdi or Custom logic using

2024-02-09T23:43:49.623000+01:00

Hi Experts,

I want to create new record to custom CBO from SAP Marketing cloud BAdi

I have tried following this URL but I am getting an error " 403 Unified Connectivity: Forbidden"

https://community.sap.com/t5/enterprise-resource-planning-q-a/update-custom-cbo-from-badi/qaq-p/12385756

Communication Scenario

Communication Arrangement

Communication System

In the below code while executing line DATA(response3) = lo_client->send( request2 ).

I am getting error " 403 Unified Connectivity: Forbidden"

I am not sure where I have to maintain HTTP user and password , it is already maintained in the communication arragment.

Please could you help me.

Thanks.

" Step:1-* Check if communication arrangement is available and active
TRY.
CHECK cl_ble_http_client=>is_service_available(
communication_scenario = 'YY1_INT_HTTP'
outbound_service = 'YY1_INT_HTTP_REST'
) = abap_true.
CATCH cx_ble_http_exception INTO DATA(lx_error_http_service).
"for All errors
lv_MSGV1 = lx_error_http_service->status_code.
lv_MSGV2 = lx_error_http_service->status_description.
CONCATENATE lv_MSGV1 lv_MSGV2 INTO Data(lv_return_message).
cl_ble_trace_writer=>write_info_message( lv_return_message ).
ENDTRY.

lv_return_message = 'HTTP Service Check Sucessfull'.
cl_ble_trace_writer=>write_info_message( lv_return_message ).
TRY.

" Step:2-* Create HTTP client for the Outbound Service
DATA(lo_client) = cl_ble_http_client=>create(
communication_scenario = 'YY1_INT_HTTP'
outbound_service = 'YY1_INT_HTTP_REST'
).
CATCH cx_ble_http_exception INTO DATA(lx_error_OS_creation).
"for All errors
lv_MSGV1 = lx_error_OS_creation->status_code.
lv_MSGV2 = lx_error_OS_creation->status_description.
CONCATENATE lv_MSGV1 lv_MSGV2 INTO lv_return_message.
cl_ble_trace_writer=>write_info_message( lv_return_message ).
ENDTRY.

lv_return_message = 'Create HTTP request is successful'.
cl_ble_trace_writer=>write_info_message( lv_return_message ).

" Step:3-* Create HTTP request and Fetch CSRF toker
TRY.
DATA(request) = cl_ble_http_request=>create( ).
DATA lv_s2p TYPE string VALUE '/YY1_PRODUCT_MASTER_HELPER_CDS/YY1_PRODUCT_MASTER_HELPER?$top=1 '.
request->set_header_parameter( EXPORTING name = 'X-CSRF-TOKEN' value = 'FETCH' ).
request->set_header_parameter( EXPORTING name = 'Accept' value = 'application/json' ).
request->set_header_parameter( EXPORTING name = 'Content_Type' value = 'application/json' ).
request->set_method( 'GET' )->set_resource_extension( lv_s2p ).

cl_ble_trace_writer=>write_info_message( 'Before reading CSEF token' ).

DATA(response1) = lo_client->send( request ).
DATA(lv_csrf1) = response1->get_header_parameter( 'x-csrf-token' ).

cl_ble_trace_writer=>write_info_message( 'After reading CSEF token' ).

CATCH cx_ble_http_exception INTO DATA(lx_error_fetch_csrf).
"for All errors
lv_MSGV1 = lx_error_fetch_csrf->status_code.
lv_MSGV2 = lx_error_fetch_csrf->status_description.
CONCATENATE lv_MSGV1 lv_MSGV2 INTO lv_return_message.
cl_ble_trace_writer=>write_info_message( lv_return_message ).
ENDTRY.

lv_return_message = 'Fetch CSRF toker is successful'.
cl_ble_trace_writer=>write_info_message( lv_return_message ).

" Step:4- * Concatenate json format body
TRY.
IF lv_csrf1 IS NOT INITIAL.
cl_ble_trace_writer=>write_info_message( lv_csrf1 ).
DATA ls_double_quot TYPE string VALUE '"'.
DATA ls_single_comm TYPE string VALUE ','.
DATA ls_double_coll TYPE string VALUE ':'.
DATA ls_open_brack TYPE string VALUE '{'.
DATA ls_clos_brack TYPE string VALUE '}'.
DATA ls_single_dot TYPE string VALUE '.'.

DATA ls_product_id TYPE string VALUE '"ProductID"'.
DATA ls_Status TYPE string VALUE '"Status"'.
DATA Remarks TYPE string VALUE '"SAP_Description"'.

data(lst_status) = 'Not Existing'.
data(lst_remarks) = 'from Revise Interaction Before Creation BAdi'.

* { "PRODUCT_ID": "98765", "STATUS": "Not Existing", "SAP_Description": "from Revise Interaction Before Creation BAdi" }.
CONCATENATE ls_open_brack ls_product_id ls_double_coll ls_double_quot lv_product_id ls_double_quot ls_single_comm INTO Data(lv3_product_id).
CONCATENATE ls_Status ls_double_coll ls_double_quot lst_status ls_double_quot ls_single_comm INTO Data(lv3_status).
CONCATENATE Remarks ls_double_coll ls_double_quot lst_remarks ls_double_quot ls_clos_brack INTO Data(lv3_remarks).

CONCATENATE lv3_product_id lv3_status lv3_remarks INTO Data(lv_payloadp).
cl_ble_trace_writer=>write_info_message( lv_payloadp ).

" Step:6- * Calling service
DATA(request2) = cl_ble_http_request=>create( ).
DATA lv_s3p TYPE string VALUE 'YY1_PRODUCT_MASTER_HELPER_CDS/YY1_PRODUCT_MASTER_HELPER'.
request2->set_header_parameter( EXPORTING name = 'x-csrf-token' value = lv_csrf1 ).
request2->set_header_parameter( EXPORTING name = 'Accept' value = 'application/json' ).
request2->set_header_parameter( EXPORTING name = 'Content_Type' value = 'application/json' ).
request2->set_method( 'POST' )->set_resource_extension( lv_s3p ).
request2->set_body( lv_payloadp ).

cl_ble_trace_writer=>write_info_message( 'Before sending Payload' ).
cl_ble_trace_writer=>write_info_message( lv_payloadp ).

DATA(response3) = lo_client->send( request2 ).
DATA(lv_xml) = response3->get_body( ).
cl_ble_trace_writer=>write_info_message( lv_xml ).

lv_return_message = 'Final Service Call is successful'.
cl_ble_trace_writer=>write_info_message( lv_return_message ).

ENDIF ."IF lv_csrf1 IS NOT INITIAL.
CATCH cx_ble_http_exception INTO DATA(lx_error_Call_Service).
"for All errors
lv_MSGV1 = lx_error_Call_Service->status_code.
lv_MSGV2 = lx_error_Call_Service->status_description.
CONCATENATE lv_MSGV1 lv_MSGV2 INTO lv_return_message.
cl_ble_trace_writer=>write_info_message( lv_return_message ).

RETURN.
ENDTRY.

SAP Marketing Cloud - Landing Page Favicon

2024-03-05T10:27:18.962000+01:00

Dear Experts,

We have a requirement to add our brand logo to the browser tab (i.e., using favicon) for the landing pages hosted by SAP. As it's not possible edit the <link> tag of the pages, we're unable to add the logo. Does anyone have a workaround? I have raised a support ticket - as I beleive this is something that needs doing on our behalf - but was advised to raise the request within the community. SAP Marketing Cloud

Thank you in advance!

Regards

Brad

Campaign Approval Workflow restart after rejection

2024-03-19T12:36:21.664000+01:00

I have implemented a Campaign Approval workflow for our client. The workflow itself works correctly. When the request is rejected the campaign status sets to "In Preparation" as it is described in https://help.sap.com/docs/SAP_MARKETING_CLOUD/b88f770e4b7c4ecead5477e7a6c7b8f7/a4e2abf0b4db41ad95c1b11f002f0c7f.html

If the editor again clicks on the "Submit for Approval" button the workflow is not started again, but the campaign status is directly set to "Released" and the editor could start the campaign without an approval.

Why does the campaign approval workflow not restart? In my opinion this is a general business use case. What is the recommendation to deal with the campaign after a rejection?

SMC Content Studio UI

2024-03-26T04:08:25.669000+01:00

Hi All,

Good day!

Just checking with you all on how I can revert back the Content Studio UI for emails. Currently one of my emails look like this:

And we want to revert back to this view where it's not really zoomed in:

Thanks in advance!

Marc

SAP Marketing Cloud - Usage of BAdI: Create and Update Permissions for Additional Marketing Areas

2024-03-27T08:36:11.589000+01:00

Dear colleagues,

within Marketing Cloud we use the BAdI "Create and Update Permissions for Additional Marketing Areas " which is unfortunately deprecated.

Usecase is that Permission can be generated for example through Form with a local Marketing Area but the Persmission should be stored and centralized/global one.

Is there any other way to achieve this as we don't know how long this BAdI will be available?

Additional question:

We would prefer to create also the Communication Categories / Subscriptions only for the Marketing Area. But this way it cannot be used in local campaigns. Is there any way to achieve this?

Thanks & best regards,

Aaron

SAP Marketing Cloud

SAP Marketing Cloud Training

2024-04-10T19:17:16.018000+02:00

I am Muthukumar and working as SEO specialist. I would like to learn SAP Marketing cloud. Is that right course for me to upgrade skills or switch domain?

Can anyone suggest me to clear this doubt?

sap marketing cloud agreement transfer from Sinch to SAP

2024-04-25T14:30:02.252000+02:00

Dear community,

our customer has received an email from sinch with the information that the agreement will be transferred from Sinch to SAP.

Unfortunately, I could not found any information on whether this requires changes in the Marketing Cloud or not.

Has anybody more information on this issue?

Kind regards

Robert

Upload Pre OptIn for Marketing Permission (MKT_PERM_OPTIN_PRE) does not work

2024-04-30T14:19:42.650000+02:00

Dear Experts,

we would like to import the interaction type "Pre OptIn for Marketing Permission (MKT_PERM_OPTIN_PRE)" to trigger a DOI email .

But we get the following error message:

Can someone help us with this?

Thanks in advance!
Katharina

Connection to FTP Server as data file base for assets (pictures)

2024-05-02T13:15:19.799000+02:00

Dear all,

does anyone from you established a interface between a file server (FTP server) directly to Marketing Cloud or with middleware CPI?

The expected result will be that in content studio the assets from FTP server are available. Is that possible or is this a wish which can never be implemented?

I know about a standard connector for Cellum (CMS system) but we doesn´t want to license a new programm.

Thanks for your answers,

Lukas

I can release a target group which is not approved

2024-05-07T12:41:43.660000+02:00

Hi experts,

I can release a target group which is not approved - how can i avoid this?

Kind Regards

Katharina

How is it possible to stract Notes from a SAP Form in SAP Marketing Cloud?

2024-05-10T10:10:56.818000+02:00

Dear Experts,

Our client has created a form in which there is a text entry. It contains a query.
Following the manual, it is possible to link that interaction (Note) as an Appointment in the Interactions tab of the Contact Person app.

However, we want to see all the inputs from the field in a report, in an aggregated form.

Form with free text- create appoitnment interactionInteractions tabWe have investigated and it is possible to create a target group with the people who have filled out that form (interaction type = appointment), but we cannot see the aggregated responses.

Where can you see the aggregated results of the notes?

Thank you very much.

Content Studio - Form Performance Reporting

2024-05-15T16:58:15.900000+02:00

Dear Experts,

We have published multiple SAP Forms which have come a key contributor to our SMC database growth. An issue we do have in their use however is that we're unable to easily report on landing page performance. Currently we need to access each form and select the Analytics tab (see below). We managed to find a Analytical Query that provides the total count of submissions by form ID and Description, but our requirement is to also show the New Contacts count, being that this is a key metric in which we monitor. Any suggestions in how we could create a CDS and Custom Analytical Query that delivers the New Contact count in addition to Total Submissions would be greatly appreciated.

Regards

Bradley

Replicating Opt-Outs from external webforms to Marketing Cloud (via CPI Integration)

2024-05-16T14:42:55.626000+02:00

Hello Community,

We have a question/issue in concern of replicating Opt-Outs from external webforms to SAP Marketing Cloud through CPI:

Background:
In our SMC multiple contacts exist with the same mail-address. Currently we are still using SAP MC Forms for the Opting-Out-process. If an Opt-Out for Email is submitted via these forms the optout will be saved in all of the contacts that have the corresponding mail-address based on the technical origin email.

Due to some technical problems in past, we want to be independent on these SMC Opt-Out forms, so that’s why we created an Iflow in CPI. The purpose was that an Opt-Out form now also can be created externally. The provider of this form only needs to send the necessary data to CPI like:
- Mail-address
- Marketing Area
- And a trigger which is responsible for the Opt-Out

Due to our Iflow in CPI the Opt-Out permission is saved in the contact in SMC with the corresponding mail address. This was already successfully tested from our side.

But:
If multiple contacts exist with the same mail-address we receive the following message in SMC import monitor:
“Multiple contacts found for ID EMAIL …”, see screenshot:

Now our question is: Do you know how we can solve this issue? We have to ensure, that this Opt-Out integration also works properly in case of multiple contacts with same mail-address.

Additional information: We are using the following API for this integration:
API_MKT_CONTACT

Thank you and kind regards
Sören