SAP Community - SAP Service Cloud

SAP C4C outlook Addon - Side pane shelf

2025-04-04T15:58:21.377000+02:00

Hello folks,

My favorite/flagged C4C accounts/contacts are not appearing on SAP C4C Side pane's shelf area of MS outlook. I am using client side MS Outlook addon with C4C.

Thanks,

Vinay

'Please Enter a type' error is coming while selecting product from the material OVS

2025-04-10T16:41:47.982000+02:00

'Please Enter a type' error is coming while selecting product from the material OVS.

I have created below SDK field in ActivityManagement xbo.

Created a EC and added that SDK field to that EC view. EC is configured and showing in the screen also.

Now i changed want to use the field as a material value help.

I have used Public OVS: /BYD_COD/SalesOnDemand/Product/UI/COD_Material_SOVS.OVS.uicomponent

I did this below configuration:

Please help me what i am missing there....

SAP Cloud Applications Studio C4C Extensibility

2505 C4C Release Content

2025-04-23T11:55:55.199000+02:00

Hi SAP,

When will 2505 C4C Release Content be published?

Cheers,

Pavla

configuration of the ABAP Cloud in SAP Build abap fullstack

2025-04-25T03:46:40.536000+02:00

Follow the guide at the link

https://community.sap.com/t5/technology-blogs-by-sap/setting-up-the-configuration-of-the-abap-cloud-in-sap-build/bc-p/14084904#M180924

When creating a project from SAP Build ABAP FullStack, the packages are not loaded.

Do you know what could be missing here?

Thanks!

Is it possible to have a relative selection for currency conversion date and use a date KUT field?

2025-05-06T16:57:42.812000+02:00

Hello experts,

for C4C reports with currency there are always the fields "Display Currency - Conversion Date" and "Display Currency".

For the Conversion Date I can chose between a absolute value and a relative date (today, yesterday etc.)

Is it possible to use another date field for the conversion date? We created a KUT field with date format for the date, when it was invoiced. This should be date the used for the currency conversion.

I seems that this is not possible in the Standard. But here the question, just to be sure I dont miss any option...

Thanks a lot!

Best regards, Deborah

Microsoft Teams Integration on test vs prod environment C4C.

2025-06-10T02:34:48.345000+02:00

Hi - we are planning to enable MS Teams integration and want to have feedback if we should directly implement this on our production tenant vs test tenant in C4C. Note that we are using C4C v1.

If we can implement first on test tenant, what are the things we need to keep in mind and also what should we do once we plan to implement the same in production.

Cheers,

Marc

Lead status auto update based on Qualification level

2025-06-11T08:46:15.744000+02:00

Dear Experts,

I got one requirement where my client want to set a rule in lead status field. Current situation is when we select lead qualification level as COLD or WARM, lead status changed to Qualified. Now my client want this lead status will be change to Qualified when Qualification field updated as HOT. Like whenever sales team update qualification level as COLD and WARM lead status should be OPEN, and when they select HOT then lead status should be Qualified.

Can we set this type of login in this 2 fields. Please guide me on this. Thank you!!!!

Thanks&regards,

Dhaval Solanki

+91 9898712915

SAP C4C SDK 2505: New Visual Studio 2022 based Setup

2025-06-14T09:19:00.709000+02:00

Hi Guys,

Has anyone successfully installed ^ worked the new Visual Studio 2022 based SAP Cloud Application Studio setup on a Intel machine?

I have installed "Visual Studio 2022" Enterprise Edition and then SDK extension from me.sap.com.

Now when I create a new project then I am able ot get the pop up to enter my credentials(FYI...You will get an error at this step if you use free community edition).

However, after entering the credentials, i get an error "Value Cannot be NULL" exception in Visual Studio.

I have followed all the instructions as in https://help.sap.com/docs/SAP_CLOUD_APPLICATIONS_STUDIO/cbcebe3cfb1647a8b0322c18dbb0b481/d5278bebf61f4018b7468d669ea3a231.html?locale=en-US

Any help/input is really appriciated!!!

Thanks

Saurabh

Sap Service Cloud v1. forward ticket to another e-mail channel

2025-07-03T15:27:44.766000+02:00

Hallo community,

we are struggling with a problem regarding the ticket forward to other email channels in the service cloud.

Let's say team A work with e-mail channel teamA@xxx.com and team B with the email channel teamB@xxx.com . Each team has access to his own tickets. Team A gets an e-mail and ticket 01 is created. Team B must do something to help Team A with this issue. The ticket should remain to team A because there are some other people involved and they do not want to lose sight of the ticket. They try to forward the email to channel teamB@xxx.com. The forwarded email is sent with the ticket id (this can not be deleted from the subject) so when the email comes back to the system, team B doesn't get the message. This is just visible under the original ticket (which team B cannot access) - a new ticket is not created for team B.

I thought about Team A creating a new ticket for team B as following activity. I'm pretty sure, my colleagues wont't like the idea of doing some extra work .. I mean in Outlook, you just forward the email and there is nothing else to do.

Anyone having the same problem? How did you lose it?

Any help will be appreciated.

Thanks in advance,

Giorgia

Metadata from SAP SalesService Cloud using the OData API

2025-08-11T06:39:38.571000+02:00

Hi Everyone,

We have recently procured a license for SAP SalesService Cloud. Our one of requirement to get the metadata also, so we tried using the api found : https://<tenant url>/sap/c4c/odata/v1/c4codataapi/$metadata

Created an admin user in the tenant, attempted the above api, but we see opening the application only not the response. Do we have any pre-reqs or any other way ?

Thanks,

Sreedhar Rusuma

Rename "Data has been changed in parallel session" warning standard message.

2025-08-11T13:11:40.535000+02:00

Hello Folks,

I have been getting this warning message when trying to add invoice in a ticket.

I just want to changes the sentence to "Data has been changed in parallel session, please refresh."
Can someone help me with this?

Thanks
Navneet

when i data migration one tenant to other tenant in c4c roles also copied to other tenant

2025-09-16T08:40:46.582000+02:00

iam doing UAT i copied i download users in one tenant and mapped with other tenant by data migrations but it created sso login and roles got set up how it happened.

Cost rate to be calculate based on WBS in Service Activity

2025-10-24T15:44:51.524000+02:00

We have maintained service activity rates using “Manage activity rates – service documents” passing service level and WBS as selection criteria. But system is picking rates without the WBS.
We tried multiple combination in any scenario rates with WBS maintained is not getting picked.
Just to add we are trying to use the WBS for executing the Service Scope ID - 3D2 and using Service confirmation to post cost using WBS element as the parameter in Service Cost Rates.

Challenges with Deleting Former Employee Data and Configuring Retention Periods

2025-11-05T10:56:05.122000+01:00

Hello everyone,

I’m currently looking for ways to anonymize or delete data of former employees from our system, but I’ve encountered a few challenges along the way.

We’d like to define different retention periods for our various ticket categories, but so far, we haven’t found any option to configure this. Of course, during the implementation project, we already activated the available setting for the general retention period.

The “Data Protection and Privacy” work center is also activated; however, manually deleting more than 1,000 records would be far too time-consuming. That’s why we’re hoping to find a way to automate this, ideally based on the report we created – or through a similar approach.

An example: There are former employees who have neither created nor participated in any tickets. To identify them, I’ve created a report. Based on this report, we’d like to delete those former employees.

Does anyone know how we could implement this – or perhaps have a better idea?

Thanks in advance!

SAP Service Cloud - Exporting Internal Notes

2025-11-05T14:27:52.520000+01:00

Dear All,

Is there a way to export Internal Notes within 'Notes' tab in the Service Ticket?

I am trying to find a way exporting all Internal Notes (with the Ticket IDs) to import into another Service Cloud account.

Thank you in advance!

Phone Call Activities are Not In Ascending/descending Order with respect to the Phone call ID's.

2025-11-10T08:15:08.630000+01:00

Phone Call Activities are Not In Ascending/descending Order with respect to the Phone call ID's.

Phone call in activities when we select class and select action it is not coming in sequences
It is showing 10 20 30 40 50 60 instead 160 is coming has first
What is the solution for this

Class and action are KUT fields
Field values are maintained for this

we want permanent fix

SAP Service Cloud - Email Body Migration via DWB

2025-11-17T12:47:07.501000+01:00

Hi all,

I’m facing an issue when transferring service tickets tenant-to-tenant, specifically with migrating the email body text.

Using DWB, I’m able to export and import most of the Email object data, such as subjects, senders, and recipients without any problems. However, the email body cannot be migrated through the standard Email object in DWB.

I exported the email body text separately via DWB > Export > Activity Notes > Activity, but I’m unable to map these texts to the corresponding Email records in the new tenant.

How can I correctly migrate and map the email body from one tenant to another?

Report using the "Main Contact" field in account header

2025-12-22T17:46:45.490000+01:00

Hello Experts!

I would like to create a report view filtering all accounts, and in the case of an account having a primary contact indicated, only display the contact indicated as "Main Contact". And for accounts that do not have a primary contact, only show the account data.

When accessing the account data, in the header it is possible to see the "Main Contact" field, but it is a "link" field and when including it in a report it only shows "True = X" or "False = #". My expectation was that in the report this field would show me the account's primary contact, similar to what happens when accessing the account page.

In the example in the image, I have 2 accounts. The result I expect would be for account 1 to show only one result with the primary contact, and ignore secondary contacts, and for account 2, since it has no registered contact, only bring the field as # and display the account.

The problem is that when filtering the "Main Contact" field with the value "True = X", the report ignores and does not display accounts that do not have a main contact.

Data source used: Account Contact Data

Could someone expert in report design help me with a solution for this report?

Thanks

Clóvis Müller

SAP C4C – Hide Report Header (Selection / User / Sent At) in Broadcasted Standard Report

2026-01-09T13:13:27.325000+01:00

Hi Everyone,

Hi Experts,

We are using SAP C4C standard report “Lead by Status” and sending it to users/clients via Business Analytics → Broadcasting (Bursting).

When the report is sent (HTML/PDF), the email body always contains a standard header section, for example:

Sent At
Data Based on User
Access Context Code
Selection / Filter details (Status, etc.)

(Refer attached screenshot)

We want to send this report to business users / external clients, but this system-generated information is not required and looks unnecessary from a client communication perspective.

My questions:

Is it possible to hide or remove this header section when a report is sent via Broadcasting/Bursting?
Is there any configuration option available in:
- Report Design
- Broadcasting settings
- UI Adaptation
- SDK / KUT
Or is this a standard SAP behavior for broadcasted reports that cannot be changed?

We are currently using:

Standard report: Lead by Status
Delivery method: Broadcasting / Bursting
Format: HTML / PDF

If this is a limitation, please confirm and suggest any recommended workaround.

Thanks in advance for your guidance.

Regards,
Pradum

#SAPCloudForCustomer #SAPC4C #BusinessAnalytics #Reporting #Broadcasting #Analytics #SAPSalesCloud @Pa_Vi Support #SAPC4C #BusinessAnalytics #Broadcasting #Reporting

how to displays displays the overdue amount and total balance for a customer in SAP 360 VIEW

2026-01-09T13:30:38.688000+01:00

how to displays the overdue amount and total balance for a customer in SAP 360 VIEW in utilities what are integrated steps to display the data in highlights. please provide all steps how we can display the data in utilities 360 highlights