SAP Community - Support Services

Try Out the Latest Enhancements in SAP for Me to Better Manage Your Support Cases

2024-03-11T09:49:41.556000+01:00

**Update on 19th April, 2024: When display your case, the 'auto confirm date' will be shown, together with a counter on days left, increase transparency for you to better manage your cases.

We’re delighted to introduce some recent improvements to case management in SAP for Me. These enhancements are based on your valuable feedback, making it easier to navigate and interact with us through the redesigned user interface for case edit and list. Improved features including case quick view, favorite cases, column-based sorting, and auto confirm cases reminder.

Redesigned User Interface for Case Edit

1. Floating pop-up window

We made some changes of the case edit feature. We've introduced a floating pop-up window that enables you to input your information without having to scroll all the way down to the bottom of the case. This saves time and makes case editing simpler.

The 'Reply' button is now always visible, regardless of the tab you're in. This means you can easily update your case at any time, without having to switch tabs. These changes help to streamline the case editing process and deliver a more seamless experience.

If you would like to copy the content of the case body while you’re typing, simply click the ‘Hide’ button, and the text will be saved automatically.

2. Header and new 'Details' tab

The header size has been adjusted giving more space to the case body. The information of header and system information have been put into the ‘Details’ tab.

Redesigned User Interface for Case List

1. Case quick view

Clicking on the little ‘i’ icon will take you to the case quick view. Here you can see the latest update, you can close the case directly or click ‘Open Case Details’ for the whole interactions.

2. Favorite Cases

The cases you marked as favorite can be shown in the new ‘Favorite’ tab, saving you time and effort to search for it from the case list.

3. Column-based sorting

You can easily sort your case list by ‘Updated On’, ‘Created On’, or even ‘Auto Confirmation’ date.

4. Auto-Confirm cases reminder

You will notice a reminder if you have cases that will be auto confirm soon. Clicking on ‘View Cases’ will take you to the cases, so that you can either check the reply or close them if the issue has been resolved.

Besides above, now clicking on cases will opening a new browser tab, so that you can simply go back and check other cases from your list.

Enhancements for SAP Partners

1. My Open Cases now include open customer cases that partners created on their behalf.

2.While display a case, in addition to ‘Case Creator', you will also see ‘Case Reporter'. Therefore, you can know which end customer this case is created for.

SAP for Me is made for you!

Connected blogs:

Leverage the brand new ‘Support Knowledge Search’ in SAP for Me

Functional Usage for your Public Cloud Products in Customer Insights reporting in SAP for Me

2024-03-13T17:07:40.110000+01:00

To get an overview on the usage and adoption you can focus on the contractual license consumption or on the functional business usage and see to which extend do you use the functionalities of your purchased public cloud products (see below).

You can access the new Cloud Functional Usage section from the Entry page using the relevant ‘Summary’ card below or by using the section “Cloud Functional Usage” in the Tab Menu.

The functional usage is based on the Solution Capabilities which have been defined to reflect the business functionality.

A Solution Capability describes a functional ability of a single or multiple Software Products that implement and support a Business Capability. A Solution Capability is assigned to at least one product, in some cases to more than one product, e.g. when more than one subscribed product is needed to build up a business functionality.

The measurement values shown here are retrieved from your production systems only. A Solution Capability is considered as Used as soon as there are positive traffic values of mainly documents and/or calls. If there are no positive traffic values of documents and/or calls, a Solution Capability is considered as Non-Used.

In the first graph you can see all solution capabilities grouped as “used” and “non-used” displayed per month for max 12 months period. This allows you to see the trend of the functional usage, e.g. whether the usage increases historically or stays as it was at the beginning. Selecting the segment of the column in the graph will show you only Solution Capabilities related to this segment. Note that some functionalities and so also some Solution Capabilities might be used not every month.
The line in the graph displays the relation of the used and non-used Solution Capabilities as functional usage percentage rate for your products. The time frame can be adjusted using the appropriate filter.

In the second graph you see an overview on all available Solution Capabilities as totals for the selected time and grouped by Solution Areas. Within e.g. 6 months it may be the case that a solution area is Used in some of those months, and in other months it’s Non-Used. In this graph you can see the aggregated usage over 6 months. This means that any Solution Capabilities that were used in ANY of the 6 months will count as Used, and only Solution Capabilities that were not used at all within the 6 months will be counted as Non-Used. This graph allows you to see how many Solution Capabilities have not been used at all during the selected period and in which solution areas you could improve the functional usage.

If you would like to visualize the Solution Capabilities which have not been used at all for the selected time you can do it with some small adjustments as explained below.

Example: You see that 3 of 7 Solution capabilities from Learning and Talent have not been used at all during the last 12 months.

Use the Solution Area filter to select Learning and Talent and reduce the number of entries in the table and in the graph.

To visualize the capabilities in the graph you can change the graph and display the Solution Capabilities themselves instead of showing how many of them have not been used during the last 12 months. For this you go to the customization of the graph and replace the dimension “Solution Area” by the dimension “Solution Capability”.

As result you would get the names of the relevant Solution Capabilities. Now if you select the bar in the graph the table will display the details only for the selected Solution Capability.

Additionally to an overview of the functional usage across all products you can focus on a single product by using the filter for the Logical Product. All graphs and the table will be updated according to your selection. This is the way how you easily can check the functional usage of each logical product.

In the table you see all Solution Capabilities listed with additional details and link to the documentation and to the relevant logical product. Here you can see additional details to the Product like orders, number of systems etc.

When subscribed a material bundle that allows you to use some functionalities (Solution Capabilities) assigned to a particular Logical Product, though you did not subscribe explicitly for this Product itself. This explains why in this case you might see logical products listed in the table with Solution Capabilities which you did not purchased. You would see it when you navigate to the product using the link in the table.

Please use the ‘Feedback’ slider on the right edge of the page of the application to share with us your feedback on this new tool and help us to improve the reporting functionality in SAP for Me.

Stay updated by subscribing to this blog and visiting the SAP Support Portal / Customer Insights.

SAP for Me is made for you!

Related blogs: SAP for Me goes reporting or all related blogs to ‘Customer Insights’ reporting dashboard, Functional Cloud Usage now live in SAP for Me.

A Robust Security Package for the SAP Customer Data Cloud (CIAM)

2024-03-18T17:41:26.395000+01:00

In today’s fast-paced digital sphere, managing customer identities and data has become a significant task for businesses. It has become crucial to have a functional system that can robustly handle user identities, access management, and data privacy.

The SAP Customer Data Cloud (CIAM) – Security Package securely regulates user access and provides a secure environment for customer data.

CIAM comprises an identity management solution that simplifies customer data management. It offers Single Sign-On (SSO), robust registration, and social login options to streamline user experience and boost customer engagement. The data is stored securely, given the strict compliance standards that the software adheres to.

Security Package offers multi-factor authentication, risk-based authentication, and advanced security reporting to safeguard against data fraud. It not only protects sensitive data from potential breaches but also maintains regular auditing to ensure persistent monitoring and control of data access.

Privacy and Consent Management. Compliance is a significant aspect that businesses need to employ diligently. It provides comprehensive regulatory functionality that helps businesses stay compliant with various data protection regulations across the globe. It allows users to conveniently manage their consent preferences, making the business more trustworthy.

To understand the SAP Customer Data Cloud (CIAM) features and functions more deeply, check the blog. It provides a broad perspective on the CIAM security package, how it works, its benefits, and other relevant information.

Overall, the CIAM Security Package provides a reliable security infrastructure that businesses can leverage to secure customer data and enhance customer experience. It’s a well-rounded solution that addresses the critical aspects of identity management, security, and compliance. Security Package offers a significant solution for comprehensive customer identity management - a secure, reliable, and future-proof answer to all identity management needs.

Find out more detail in the CX Value map. Sign up for the SAP Enterprise Support value maps by requesting access to SAP Learning Hub or join the SAP Enterprise Support Value Maps Learning Room if you already have access.

Any questions? Please, contact the Value map team!

Mónica Domingo

Global Topic Owner - SAP Customer Experience Solutions

Support Accreditation: Introduction to Unit 4

2024-03-19T17:38:11.221000+01:00

Analyzing Supplementary Material

Unit 4 contains material that doesn't fit neatly into the other units. In essence the course is generic, meaning it will appeal to all customers and partners. However, there are lessons that are quite specific to a subset of either customers or partners. For example, Using Troubleshooting and Diagnostic Tools to Identify and Resolve Technical Issues is specific to On-Prem customers. This is a vital tool that we wanted to highlight, but only to our On-Prem customers. The second lesson in this small unit is Leveraging SAP Partner User Management for Enhanced Support which explains the benefits of the Service Partner User (SPU) Management Application. This is specific to partners.

So in essence we needed a unit that contained supplementary content that didn't fit the overall universal content in other units. It will also give us the opportunity to add additional lessons of this ilk into the future.

Do you want to know more about support from SAP? Start your training today! - Support Accreditation.

This article complete the series explaining in depth, the Support Accreditation. Follow the links to previous articles Support Accreditation: Introduction to Unit 1 & 2 and Support Accreditation: Introduction to Unit 3 Explaining SAP Cloud ALM.

SAP Analytics Cloud: Continuous Quality Checks

2024-03-22T22:06:37.182000+01:00

The SAP Enterprise Support portfolio of assets, services and tools can help you transform, adopt, integrate and extend your SAP solutions. You have available a range of deliverables including empowerment assets, expert guidance and collaboration, innovation and value realization services and tools, and the mission critical support digital experience.
All of this is detailed in the getting started documents for cloud and on-premise.

With regards to SAP Analytics Cloud, one of the key assets I would like to highlight are the Continuous Quality Check services (or CQC services for short).
In general, continuous quality check and improvement services from SAP connect you with an SAP Expert. This person will analyze your system and/or situation based on real life data from your systems or solution.
Depending on the solution we have a variety available.
For SAP Analytics Cloud we have the following:

CQC for Business Process Performance Optimization (BPPO)

This service analyzes performance-critical BI or planning Stories or application and recommends how to optimize them. You can choose up to 3 such items that you would like to have included in the assessment. The assigned service engineer will align with a point of contact on your side to check on prerequisites for gaining access and deliver the service over the course of one week. You can expect a report with recommendations to optimize performance bottlenecks in the week following.
Read more here.

CQC Going Live Support

A smooth go-live includes technical stability and good performance when you start live operations. These monitoring activities focus on system performance and stability, and to identify showstoppers that may jeopardize the productive state of your SAP solution.
This service offers a more holistic review of the system performance and can also focus on critical reports.
Read more here.

In one of my previous blogs I discussed another high value offering in Expert Guided Implementation virtual workshops for SAP Analytics Cloud.
The below chart should you where both of these services are primarily applicable in accordance with the SAP Activate methodology.

Further Support and Empowerment via SAP Enterprise Support Value Maps

Value Maps are a support and empowerment program from SAP Enterprise Support and are available to you via the SAP Learning Hub. A one-time sign in with your S User is required, and everything thereafter is free as part of your entitlements. We provide:

Prescriptive Guidance
Empowerment
Social Collaboration
Expert Access

We provide continued support and collaboration around CQC service planning, guidance on our EGI workshops, along with further enablement materials such as best practice documents and e-learnings.
This is a great way for you to safeguard your project milestones and deploy SAP analytics Cloud with confidence.

Check out the SAP Enterprise Support value maps landing page for more and start engaging today!

Quicklinks

Unlocking Proactive Solutions: Preventative Content now Live in SAP for Me

2024-03-27T15:43:30.181000+01:00

What you already know:

What priority solutions is support currently working on that could prevent business impacting issues on my systems (hot solutions).
What solutions, relevant for my systems are other customers viewing most today (trending solutions).

What is new?

What existing solutions (provided to other similar customers) are relevant for my systems (preventative solutions – initially available for SAP S/4HANA Cloud only).

You will get your proactive solutions through the new ‘Preventative KBAs & Notes’ card within the “Services & Support” dashboard in SAP for Me. The card now gives you easy access to preventative, hot and trending solutions for the systems you are interested in. Preventative knowledge based articles (KBAs) are support solutions (based on similarities) that are identified by artificial intelligence (AI) services to notify you of potential issues with your software. The card also integrates the existing real-time hot & trending solution recommendations which together with preventative solutions helps you minimize disruptions, react immediately, and anticipate and mitigate potential risks for your software solution landscape.

Where to find it?

To access the proactive solutions, go to ‘Services & Support’ dashboard > ‘KBAs & Notes’ tab > ‘Preventative KBAs & Notes’ card

Upon your very first visit, KBAs & notes for your favourite systems are automatically listed, provided you have marked ten or fewer systems as favourites. If you do not have favourites, then you can simply use the filter to select the systems you are interested in.
For your next visit, the card shows preventative, hot, and trending solutions for the systems that you had previously selected.

Refining your solutions

Click the respective column header to sort the list by number, title, type, category, or component that listed solutions are assigned to, or by system affected by the solution, or by alert date (the point in time when the note was identified as preventative, hot or trending).
Use the filters Component and Type, or use Search to narrow the list of notes down to the ones you are most interested in.
Choose the 3-dot menu, then Export, to download the table to a local file and share with relevant colleagues.
The green banner shows your current system selection and with one click will bring you to the system selection filter.

What to do next?

We will continue to enhance the AI services behind the card with new data models to achieve greater relevancy & accuracy of preventative solutions.
A key task on our roadmap is to expand the AI services to cover multiple products (Please note, as of today, the preventative solutions are only available for SAP S/4HANA Cloud)
Add further filtering capabilities to help you further refine your solutions.

SAP Enterprise Support Highlights Resources to Achieve a Clean Core

2024-03-27T17:51:06.351000+01:00

“Clean core. . . to sum it up is the one key puzzle piece . . . to be an agile intelligent enterprise.”

- Markus Albrecht, Adoption Services Center General Manager for SAP BTP

Changing business processes over several months isn’t good enough anymore. There’s now heightened focus on the concept of 'clean core ERP,' signaling the demand for software that’s both robust and agile enough to quickly adapt to evolving needs. However, in today's fast-evolving business landscape, organizations struggle to maintain agility and innovation speed for system upgrades. How can you overcome this significant challenge? How can you benefit from the latest innovations with minimal effort? The answer is by implementing a more standardized, process oriented approach for system updates and this is where a clean core strategy becomes vital.

In SAP Enterprise Support, we provide expert guidance to implement a clean core strategy, helping you become agile, future-proof, and competitive. We've compiled resources to assist you. But before diving into those, let's briefly recap what clean core entails.

Clean Core Explained

According to Markus Albrecht, Adoption Services Center General Manager for SAP BTP, SAP customers across various industries, whether in retail or high-tech, must have the ability to adjust, react, and swiftly switch business models. A clean core offers two primary benefits in this context: it enables faster innovation within an SAP-centric landscape. Once you've adopted a clean core mindset, this approach can also be extended to non-SAP-centric landscape components as well (see LinkedIn post).

So, call it an initiative, a concept, a strategy or an approach, clean core focuses on keeping an organization’s core ERP systems transparent, flexible, consistent, efficient, and cloud-compliant, so they can easily transition to the cloud. The core describes the main aspects of an ERP system, including extensibility, processes, data integration, and operation.

A clean core describes an up-to-date IT system with the latest releases, cloud-compliant extensions and integrations, with optimal primary data quality and process design.

Following a clean core strategy means reducing process inconsistencies, establishing governance structures, maximizing standard functionality, building cloud-compliant extensions which are integrated through stable interfaces, and minimizing complex customization.

A clean core approach makes it easy for organizations to upgrade more cost-effectively and with lower potential risk.

SAP Enterprise Support Value Maps Can Help Get You There

Every SAP cloud subscription includes SAP Enterprise Support - a comprehensive digital support experience - and SAP Enterprise Support value maps is your gateway to guided enablement.

With you in mind, value maps provide structured self-paced learnings to advance your digital skills; access to collaborative forums and SAP experts for personalized guidance; and continuous quality checks to mitigate implementation risks or identify optimization potential.

Our new clean core page within SAP Enterprise Support value maps highlights specific offerings designed to support your clean core strategy across the main elements of an ERP system, including business processes, extensibility, data integration, and operations. For instance, take a look at the resources available* for SAP Business Technology Platform:

*This represents the current situation, with new resources continuously added.

In addition to SAP Business Technology Platform, we have also gathered the relevant SAP Enterprise Support offerings to achieve a cleaner core in:

SAP S/4HANA
SAP S/4HANA Cloud Private Edition
Data Volume Management
SAP Signavio | Business Process Transformation
Business Process Improvement
Security

Where to Access

3 Easy Steps:

One-time sign-up for SAP Learning Hub, edition for SAP Enterprise Support, is required
Access value maps
Navigate to the clean core page within value maps learning room

When you're in the value map, feel free to join our forums, ask questions, or "Request a Call" to speak with one of our experts for more assistance. Value maps are easy to use, but a call with us helps us customize the conversation to your needs and point out relevant content.

Explore how implementing a clean core strategy can elevate your business process applications across your organization, and maximize the efficiency of your current software. Visit value maps today to learn more.

Got a question about the value maps, or our content?
Leverage the “ask questions” feature in the value map or contact us:
sapesvaluemaps@sap.com

References

Conversation with Markus Albrecht, Adoption Services Center General Manager for SAP BTP (LinkedIn post)

The Value of Clean Core (LinkedIn post)

Further Information

Clean core (SAP website)

How to get notified when support cases are updated by SAP - SAP for Me

2024-03-29T15:12:46.761000+01:00

In order to report an SAP case, one must have ‘Send case to SAP' authorization with valid maintenance, you can also find more case related authorizations below

Display Cases

Display all Cases.

Report a Technical Issue

Send Cases to SAP

Close Cases

Display Cloud Data (only needed for some Cloud Solutions KBA 2598170)

One can report SAP case via Report An Issue Dashboard - SAP for Me . When SAP support cases are created, it is very much needed that you get notifications about the updates in the case, without missing out on any information.

A very important thing is to have the right e-mail address, or the mobile number updated in the S-user ID to getting the notifications. Please refer the SAP KBA note# 1271545 for more information.

You can also add additional contacts to receive notifications for a case by adding them to the Contact(s) section of the case. They can be removed from the notifications by having their contact entry deleted in the case according to KBA 2213199.

Let us see on how to enable the notification tab to get further notified about the SAP Cases.

How to manage your notification settings

Click the Profile icon top right and select "My Settings”. 

Click the Support-Related Notifications tab

Select the notification type for each application in the list by setting the toggle to ON/OFF. By default, notifications for most applications are activated.

Launchpad (this will be renamed, refers to SAP for Me Notification area)

E-Mail

SMS - Use the cog (Settings) icon top right to choose the correct Phone number for SMS

If using e-mail or SMS, make sure the correct e-mail address and/or mobile number are entered in your S-user Contact Details.

How to view notifications in SAP for Me :
Click the "Bell" icon in the upper right corner of your screen

You can also add additional contacts to receive notifications for a case by adding them to the Contact(s) section of the case. They can be removed from the notifications by having their contact entry deleted in the case according to KBA 2213199.

IMPORTANT: This does not apply to Cloud Notifications (e.g. maintenance/outage). For those notifications, you must use the Get Notified application. Please see KBA 2900069 for more information.

Note:

Cases created in SAP Solution Manager do not receive emails, regardless if this is enabled. The emails only occur for cases created in SAP for Me.

Cases created by SAP from an Expert Chat session currently do not support notifications. This is a known issue that is being looked at for the future.

And here are the couple of instances when a notification is triggered for a case:

Case notifications are sent when the case is updated by SAP with one of the following memo types:

Info from SAP to customer
Reply from SAP to customer

The S-user who created the case ("reporter") will be notified. S-users added to the case as additional contacts will also be notified.

If there is any change in support components or the case is forwarded to other support levels, a notification will not be triggered. However, technical expert do update the case on the actions taken and keep the customer updated seeking some time to get back with analysis.

Note: The notification feature cannot be deactivated for the main Reporter, who actually creates a case.  To deactivate the notification for additional contacts, the additional contact entry must be deleted.

Please feel free to go through the SAP KBA note# 2530034 which explains on how you can manage e-mail or SMS / SAP for Me notifications.

Important Note:

Cases created in SAP Solution Manager do not receive emails, regardless if this is enabled. The emails only occur for cases created in SAP for Me.

Cases created by SAP from an Expert Chat session currently do not support notifications. This is a known issue that is being looked at for the future.

Please refer the SAP KBA note# 2098967 - What triggers notifications for a case? - SAP for Me to know more about the notifications triggered for SAP case.

Thanks for reading! 

We hope you found this helpful. Please note that the Customer Interaction Center is always happy to guide you on any of the mentioned processes and assist you with any queries you may have! 

We would love to hear from you, let us know what you think?

Read more Customer Interaction Center blog posts Here!

 If you have any questions, please feel free to ask us in the Q&A All Questions in Customer Experience | SAP Community and All Questions in Support Services | SAP Community 

SAP MaxAttention Workshop 'Accelerate Business Transformation with AI and Data' (May 14-15, 2024)

2024-04-10T12:49:42.924000+02:00

Virtual

Agenda

Dear Valued Customer,

We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on ‘Accelerate Business Transformation with AI and Data’ taking place virtually on May 14-15, 2024. Please find the current agenda here.

In an era defined by rapid technological advancements, Artificial Intelligence (AI) has emerged as a transformative force that can empower organizations of all sizes and industries. Embark on an insightful journey with our upcoming workshop, where we will dive into cutting-edge AI topics such as SAP Generative AI, the SAP AI digital assistant Joule, and leveraging AI to augment existing business processes. Discover AI's profound impact on reshaping and optimizing your digital core.

The first day of the workshop will focus on SAP Business AI. Explore the vast potential and advantages of utilizing the SAP Business AI capabilities embedded into SAP Products. Learn about the AI Services available in the SAP BTP AI foundation, which allow you to unlock new possibilities for innovation and efficiency. Discover the Generative AI capabilities recently released with the SAP HANA Vector engine, extending the already extensive AI features of SAP HANA Could. Uncover how SAP AI technologies can be seamlessly integrated into your workflows, providing unprecedented insights and automation that drive business success.

On the second day, you will gain valuable insights into the optimal Data Strategy supporting your AI Ambitions. We will explore the best approaches for the Collection, Governance, and Quality of Data. We will demonstrate how SAP Datasphere is your true business data fabric layer. The workshop will explain the latest Advancements in the SAP Datasphere and how you can future-proof your Data with SAP BW/4HANA and SAP Datasphere.

Our workshop is designed to showcase the transformative power of Artificial Intelligence, emphasizing its crucial role in staying competitive and future ready. Understand how SAP Business AI not only enhances decision-making processes but also enables organizations to adapt and thrive in dynamic and competitive markets.

SAP MaxAttention will be able to support you in every step of your journey to explore the limitless possibilities SAP Business AI presents for reshaping the way you do business and securing a competitive edge in today's rapidly evolving intelligent enterprise.

Our Workshops

These sessions and workshop series focus on a specific topic and the purpose is to enable our customers to understand the product portfolio and innovative technologies of SAP in order to drive adoption and consumption. As specifically now, it is more important than ever to help companies to be successful and to respond to changing markets by transforming into intelligent enterprises in the experience economy.

The health and well-being of our customers, employees, and business partners is a top priority for SAP. As a response to the restrictions regarding travel and physical events caused by COVID-19, we offer a virtual event format which allows you to have an interactive, digital experience in a safe environment.

Engage with us - Register for this workshop

In case you want to register for this workshop please reach out to maxattention@sap.com

Your feedback

Feel free to share your feedback and thoughts in the comment section below.

SAP Premium Engagement Session 'Accelerate Business Transformation with AI' (May 16, 2024)

2024-04-12T19:23:54.179000+02:00

Virtual

May 16, 2024

Agenda

Dear Valued Customer,

We are pleased to invite you to the SAP Premium Engagement Session focusing on ’Accelerate Business Transformation with AI’ taking place virtually on May 16, 2024. Please find the current agenda for the workshop here.

Embark on an enlightening journey with our upcoming workshop, where we will dive into cutting-edge topics such as SAP Generative AI and leveraging AI to augment existing business processes. Discover the profound impact AI can have on reshaping and optimizing your digital core.

Explore the vast potential and advantages of utilizing SAP AI as SAP BTP Cloud Service, unlocking new possibilities for innovation and efficiency. Uncover how SAP AI technologies can be seamlessly integrated into your workflows, providing unprecedented insights and automation that drive business success.

Our session will introduce the transformative power of Artificial Intelligence, emphasizing its crucial role in staying competitive and future-ready. Understand how SAP AI not only enhances decision-making processes but also enables organizations to adapt and thrive in dynamic and competitive markets.

Join us to gain valuable insights into the strategic use of AI and learn how these technologies can empower your organization to stay at the forefront of industry trends. Don't miss the opportunity to explore the limitless possibilities SAP AI presents for reshaping the way you do business and securing a competitive edge in today's rapidly evolving intelligent enterprise.

Our Workshops

Engage with us - Register for this workshop

In case you want to register for this workshop please reach out to maxattention@sap.com

Your feedback

Feel free to share your feedback and thoughts in the comment section below.

Como contatar o time de Suporte do Ariba para fornecedores?

2024-04-22T22:13:18.914000+02:00

Deseja entrar em contato com o suporte do fornecedor SAP Ariba? Você só precisa seguir os passos abaixo.

Como posso contatar o suporte do Ariba sem fazer login?

Se você não consegue fazer login, não se preocupe! Você ainda poderá acessar a Central de Ajuda do Ariba seguindo estas etapas:

Primeiro, acesse https://service.ariba.com/ e selecione a opção “Fornecedor”
Em seguida, clique no ponto de interrogação no canto superior direito da tela:

Uma nova coluna aparecerá no lado direito da tela. Você verá 2 opções:

Documentação: que redireciona você para o Portal de Ajuda do Ariba, onde você pode encontrar diretrizes e documentos de instruções
Suporte: para entrar em contato com a equipe de suporte do Ariba. Selecionaremos esta opção.

Após seguir esses passos, aparecerá uma nova aba na sua tela, o que significa que você acessou a Central de Ajuda do Ariba. Nesta página você pode pesquisar sobre suas dúvidas, revisar o conteúdo disponível e seguir respostas guiadas para encontrar as opções de suporte melhor se adaptam as suas necessidades.

Como solicitar uma ligação do time técnico?

Você só precisa ir até a aba “Fale Conosco”, onde poderá escolher entre 6 tópicos gerais, dependendo do problema que você está enfrentando:

Registre-se no Ariba Network
Resetar minha senha
Esqueci o nome de usuário
Cancelar inscrição
Solicitação de privacidade
Atualizar certificado de integração

Se nenhuma das opções acima corresponder ao seu problema, selecione a opção mais similar possível ao assunto desejado.

Após essa etapa, nosso sistema fará perguntas adicionais sobre o seu problema e, com base em suas respostas, links para documentações que podem ajudar, serão sugeridos.

Caso nenhuma documentação sugerida resolva o seu problema, você pode clicar em “Estou enfrentando um problema diferente” ou “Outra coisa” até chegar na opção “Criar um caso” no canto inferior direito.

Em seguida, você poderá solicitar contato através de uma chamada diretamente da equipe de suporte de Ariba para Fornecedores por meio de um formulário parecido com este:

Você somente precisará preencher o formulário, aceitar os termos e condições e escolher a opção “um último passo”

Dentro de alguns minutos, você receberá um e-mail de confirmação da solicitação e um membro da nossa equipe Ariba entrará em contato com você por telefone. Neste e-mail você receberá um número de caso, que será utilizado para acompanhamento de sua solicitação.

Como solicitar a ligação em outro idioma?

Como você pode ver na imagem acima, existe uma opção para alterar o idioma na parte superior do formulário. Aqui você pode selecionar seu idioma e o formulário de retorno de chamada será exibido nesse idioma.

Você também pode verificar as etapas descritas acima no vídeo Supplier Launchpad: Introducing the New Help Centre.

Caso seu problema esteja relacionado ao faturamento, recomendamos revisar o KB0404726 antes de solicitar suporte à equipe técnica.

Agradecemos sua leitura!

*Este conteúdo também está disponível em espanhol e inglês.

Esperamos que esse conteúdo tenha sido útil para você. Nossa equipe do Customer Interaction Center está disponível por chat, e-mail e telefone e teremos prazer em compartilhar mais orientações ou sanar suas dúvidas.

Para ler mais posts do CIC, clique aqui.

Elevate Your Business with AI at SAP Sapphire 2024 Orlando!

2024-05-01T18:59:13.147000+02:00

Unleash the Power of Business AI

In an era where digital transformation is reshaping industries, Business AI stands at the forefront of innovation, driving efficiency, enhancing customer experiences, and unlocking new possibilities for businesses worldwide. SAP Sapphire 2024 in Orlando from June 3-5, 2024, offers a unique opportunity to explore the transformative potential of Business AI and connect with leading experts in the field.

Spotlight on Business AI: Don't Miss These Must-Attend Sessions!

Session 1: Translating Generative AI and LLMs into Business Benefits (SER207)
Unlock the future of our customer support offerings by exploring how generative AI and large language models (LLMs) help engineers support customers with outstanding speed. Delve into the design, implementation, and integration of LLMs for enhanced internal efficiencies. Elevate your support capabilities for an accelerated customer experience.
Session 2: AI in Customer Support: SAP's Path to Excellence (ASUG307)
Discover SAP's approach to support excellence by infusing AI into customer support, enhancing efficiency, and user satisfaction. Gain insights into actionable tactics for seamless AI integration and effective measurement of its business outcomes. Explore SAP's blueprint for top-tier AI-driven customer support.
Session 3: SAP runs SAP: Leading the AI Revolution in Customer Support (SER242)
Experience our AI-driven customer support paradigm. Uncover strategies for AI fusion, elevating support efficacy, and customer satisfaction. Witness our journey, which sets benchmarks for AI-powered customer service excellence. Use this blueprint to smoothly integrate AI into your company, unlocking success through the SAP for Me portal.
Session 4: Reinventing Support with AI (SER202+SER247)
Learn how our support offerings use intelligent automation and AI to elevate your customer experience. Gain insights into bi-directional support and witness our transformative journey toward delivering outstanding value. Step into the future of predictive, bi-directional support and maximize your support experience.

Experience Business AI in Action at SAP Sapphire 2024 Orlando!

Visit our demo station within the Services and Support Center on the show floor to see Business AI in action! Experience live demonstrations showcasing the power of AI in customer support, elevating efficiency, and user satisfaction. Uncover actionable strategies for effortlessly integrating AI into your operations and measuring its impact on business outcomes.

Exclusive Opportunity for 1:1 Meetings with Business AI Experts!

Don't miss the chance to engage directly with our Business AI experts during SAP Sapphire 2024! We're offering limited opportunities for 1:1 meetings at the Services and Support Center on the show floor in Orlando.

Limited Availability!
Take advantage of this unique opportunity to discuss your specific challenges and explore tailored solutions with our experts. Secure your 1:1 appointment now before slots fill up!

Request your meeting here: 👉I want to talk Business AI at SAP Sapphire 2024 Orlando

Get Ready to Elevate Your Business AI Strategy!

Join us at SAP Sapphire 2024 in Orlando to discover the power of Business AI and how it can transform your business operations. Engage with industry leaders, attend insightful sessions, and take the first step towards building a future-ready, efficient, and resilient business.

We look forward to seeing you there!

Feel free to share this article to promote the Business AI sessions at SAP Sapphire 2024 Orlando and encourage your network to arrange 1:1 meetings with our experts!

Support Case vs Service Request – What's the difference?

2024-05-03T07:46:18.704000+02:00

Do you know the difference between a Support Case and a Service Request? If not, then you’re in the right place as I will explain those two options to get in touch with our technical experts according to your needs.

What's the difference?

The Support Case is used to report technical/functional issues with an SAP product or SAP support application. Getting support from an SAP Solution Expert via case is included in your maintenance offering.

While the Service Request is based on the SAP Enterprise Cloud Services (ECS) contract with SAP; this service can be non-chargeable, subject to additional fees or chargeable. That can be used to make changes on cloud systems.

Let’s start with the Support Case

With the migration from the SAP One Support Launchpad to the SAP for Me, we have changed the terminology from “incident” to “case”. ‘Case’ is the new name for getting technical help in SAP for Me.

To create a Case, you will need to access the Get Support Application via the Services and Support Dashboard. There you will see the card “Get Support”, this is the card that allows you to get access to the support application.

Please review this Knowledge Base Article (KBA) that will provide you with the Best Practices for creating a support case: 1339209 Best practices for creating a support case - SAP for Me

It is important to mention that you will need an S-user ID to create a case and that user must have the following authorizations:

Display Cases
Display all Cases
Report a Technical Issue
Send Cases to SAP
Close Cases

The authorizations will need to be assigned by the Super Administrator on your company or you can, use the self-service request (see KBA 2891528 How to use the Self-Service Authorization Request - SAP for Me).

Perfect Case

Here at SAP, we believe that this checklist will enable you to provide us with the elements of a perfect case.

1 problem per Case
Document client analysis and SAP Note search
Remote connection details
A “meaningful” short text (error-related information)
Detailed steps to reproduce the problem in your system.
Appropriate priority, product area or component
Business impact of problem on your operations
Customer Contact Information

More information on How to Create a Support Case can be reviewed on KBA 1296527 How to create a support case (contact SAP Product Support) - SAP for Me

So, what about the Service Request?

The Service Requests app offers the ability to request services for delivered systems, based on the SAP Enterprise Cloud Services (ECS) Roles and Responsibilities (R&R) document. The service request catalogue includes services categorized as:

Standard services: non-chargeable and provided as part of the standard contract.
Optional services: Subject to additional service fees and require a contractual change request.
Chargeable services:

Enhanced Managed Services (EMS): Supplemental set of services subject to additional fees for SAP HANA Enterprise Cloud (BYOL and Subscription) contracts, which could or could not be performed by customer.
Additional Services: Supplemental set of services subject to additional fees for SAP S/4HANA Cloud, private edition, and SAP HANA Enterprise Cloud Advanced Edition contracts.

- Templates with details on the service to be requested and specific input fields for the required parameters.

- A continuously expanding service catalogue based on customer demand.

How to access ECS Service Requests

The following S-user ID authorizations are required to access the ECS Service Request application:

Create Billable Service.
Create Service Requests.
Display Service Requests.
Report a Technical Issue is needed to create or display service requests.

Access the application via SAP for Me > ECS Workspace > Click Create Service Requests

You will see a list of all open requests and the details of the selected request on the right side of the screen.

To create a new Service Request, click New or New on Behalf which allows you to request services for a different user.

Click Overview to view all services requests history.

Further details can be found on KBA 2720477 How to access ECS Service Requests - SAP for Me

How to use the Service Request Application

To access and manage your Service Request, you can check KBA: 3239384 How to use Service Requests application - SAP for Me

And here you can find some videos that explain the process:

You can also check this document that explains the use of Service Request: https://support.sap.com/content/dam/support/en_us/library/ssp/my-support/help-for-sap-support-applications/hec/ecs_service_requests.pdf

Thank you for reading!

We hope you found this helpful. Please note that the Customer Interaction Center is always happy to guide you on any of the mentioned processes and assist you with any queries you may have!

You can contact CIC for assistance if you need any further guidance. The Customer Interaction Center can be contacted by Phone, Expert Chat and by email.

Unlock the Future of Clean Core at SAP Sapphire 2024 Orlando!

2024-05-06T08:38:02.158000+02:00

The Clean Core Revolution

In today's rapidly evolving business landscape, maintaining a clean core has never been more crucial. A clean core strategy empowers organizations to streamline operations, enhance agility, and drive innovation by focusing on simplifying and optimizing core business processes. At SAP Sapphire 2024 in Orlando from June 3-5, 2024, we're diving deep into the transformative power of a clean core and how it can be a game-changer for your business.

Why You Can't Miss SAP Sapphire 2024

Get ready to embark on an inspiring journey of innovation and transformation at SAP Sapphire 2024 in Orlando from June 3-5, 2024! This premier event offers a unique opportunity to connect with industry experts, explore cutting-edge solutions, and gain insights into the latest trends shaping the future of business technology.

Spotlight on Clean Core: Don't Miss These Must-Attend Sessions!

Session 1: Enable a Clean Core with SAP Cloud ALM (SER253)
Discover SAP's strategy for RISE with SAP Migration and Modernization, with a focus on SAP Cloud ALM as a platform for a clean core. Understand how to fortify your competitive edge by streamlining complexity, separating standard extensions, and managing data following the most recent standards. Uncover methods to preserve a reliable, adaptable infrastructure while retaining operational productivity and competence.
Session 2: Start Your SAP S/4HANA Cloud Journey Fresh with a Clean Core Strategy (SER258)
Ready to start your SAP S/4HANA Cloud journey, be it greenfield or brownfield? Explore how embedded launch activities can support a clean-core strategy, guiding you through crucial initial steps. These activities, included in your subscription, optimize processes at no extra cost, supporting your cloud ERP transformation, regardless of approach.

Exclusive Opportunity for 1:1 Meetings with Clean Core Experts!

Don't miss the chance to engage directly with our Clean Core experts during SAP Sapphire 2024! We're offering limited opportunities for 1:1 meetings at the Services and Support Center on the show floor in Orlando.

Request your meeting here: 👉 I want to talk Clean Core at SAP Sapphire 2024 Orlando

Get Ready to Elevate Your Clean Core Strategy!

Join us at SAP Sapphire 2024 in Orlando to discover the power of a clean core and how it can transform your business operations. Engage with industry leaders, attend insightful sessions, and take the first step towards building a future-ready, efficient, and resilient business.

We look forward to seeing you there!

Feel free to share this article to promote the Clean Core sessions at SAP Sapphire 2024 Orlando and encourage your network to arrange 1:1 meetings with our experts!

SAP MaxAttention Summit 2024 Event Recap: MaXimize Transformation Success

2024-05-06T14:15:24.433000+02:00

How can SAP MaxAttention customers be supported on their individual business transformation journeys? This question set the tone for the SAP MaxAttention Summit 2024, which took place April 23-25 at the brand-new Heidelberg Congress Center in Germany. With 250 customer attendees and several SAP executives and experts on-site, this year’s summit was the largest ever, bringing a unique diversity of expertise and experience under one roof. Throughout the event, speakers and participants explored the key enablers for transformation success through a variety of formats. These included keynotes, executive sessions, customer experience sharing, a lively customer panel, and engaging eXpert eXchange sessions. The summit further provided many opportunities for peer-to-peer networking among C-level attendees and one-on-one meetings between customers and SAP executives.

It’s All About Accelerating Innovation Adoption

The SAP MaxAttention Summit 2024 kicked off on Tuesday evening with a welcome reception and warm opening words from the event hosts Thomas Saueressig (member of the SAP Executive board and head of the newly established board area ‘Customer Services & Delivery’) and Kurt Bauer (SVP and Global Head of Premium Engagements). The following morning, Kurt Bauer officially opened the first day of content with a thought-provoking question: “How does your roadmap towards an intelligent enterprise look like?” With this, he pointed out that every transformation journey has its own characteristics, and that the role of SAP MaxAttention therefore is to provide individual, strategic guidance for every customer. Thomas Saueressig picked up on this point in his subsequent keynote and shed light on SAP's approach to cloud solution delivery. The key to customer success, he said, is to help them accelerate the adoption of SAP innovations so they can fully leverage the value of SAP’s portfolio.

One of these innovations – and probably the most talked about during the event – is SAP Business AI. To showcase how customers can maximize the value of multiple capabilities, Philipp Herzig (Chief AI Officer at SAP) shared insights into SAP’s AI strategy and presented demos of current generative AI use cases. By investing in these use cases, customers can expect to not only reduce their workload, but also save a huge amount of money – a statement that was echoed by John Hill (CIO of Suncor Energy) who joined Philipp on stage to share insights into the value he is seeing from this innovation, especially in relation to invoice and account management.

But SAP Business AI isn’t the only enabler of a successful transformation journey. As it was shown in the following executive sessions that day, SAP cloud ERP solutions and a clear view of enterprise architecture and business optimization build the foundation for a future-ready IT strategy. On the one hand, Jan Gilg (President Cloud ERP) gave the SAP MaxAttention community a taste of the benefits of moving to SAP S/4HANA Cloud Private Edition and explained how an SAP-managed cloud environment enables enterprises of all sizes and industries to adopt innovation faster and more flexibly, without losing control of global operations.

On the other hand, Gero Decker (Co-Founder and General Manager of SAP Signavio) and André Christ (Co-Founder and General Manager of SAP LeanIX) demonstrated how the combination of SAP Signavio and SAP LeanIX can help unlock value throughout RISE transformations. Specifically, the two products facilitate collaboration between business and IT on what a clean enterprise architecture and efficient business processes should look like, how to get there, and how to ensure that this new state is effectively implemented during rollout. As they summarized in the eXpert eXchange session that followed: SAP Signavio and SAP LeanIX come into play when there is a need for change, and they will stop being used when companies no longer need to change – which will probably never happen.

The day closed with an outlook on the strategic direction of SAP MaxAttention by Kurt Bauer, leading into an open-mic Q&A session, during which Thomas Saueressig took the stage to answer the questions that affect customers the most.

Afterwards, all attendees were invited to a remarkable evening event at the Palazzo in Mannheim, where four members of the SAP Executive Board, Christian Klein (CEO), Thomas Saueressig, Muhammad Alam (SAP Product Engineering), and Gina Vargiu-Breuer (Chief People Officer), gave the SAP MaxAttention community a much-appreciated “maximum attention”.

How to Build a Strong Foundation for Your Business Transformation Journey

The final day of the SAP MaxAttention Summit 2024 started with a keynote from Muhammad Alam on SAP’s end-to-end portfolio strategy. He particularly emphasized the importance of clean and harmonized data for innovation adoption, which in turn paves the way for a successful business transformation. Muhammad was then joined on stage by two customer speakers, Ralf Scherer (Head of SAP Transformation, BMW Group) and Sean Williams (CIO, IBM Corporation), who shared insights from their RISE with SAP journeys. Both agreed on two points: a) speed of transformation is key and b) there is no better safeguarding for cloud migration than SAP MaxAttention.

In the following executive session, Anja Schneider (SVP & Global Head of Premium Engagement & Advisory) and Michael Ameling (EVP & Chief Product Officer SAP Business Technology Platform) demonstrated how premium engagements from SAP and SAP Business Technology Platform support customers’ business AI, data, and clean core strategy. Specifically, Anja promised that dedicated enterprise architects will continue to guide customers through their transformation journeys with a North Star Architecture roadmap, which will also facilitate the achievement of a clean core and therefore an increased business efficiency.

The summit ended with a closing keynote by Rolf Schumann (Co-CEO, Schwarz Digits) and Jonas Andrulis (Founder and CEO, Aleph Alpha GmbH) on the importance of cybersecurity and the new era of generative AI, as well as an event wrap-up by Thomas Saueressig, Kurt Bauer, and Anja Schneider. Kurt gave a preview of the next SAP MaxAttention events in 2024 and thanked all customers who shared their expertise as co-speakers for their great input in keynotes, during customer experience sharing sessions, or in the customer panel that was moderated by Peter Maier (SVP Strategic Customer Engagements).

Many attendees have already let us know how valuable this event was to them, and how much they appreciated the choice of content as well as the opportunity for personal conversations with SAP executives and peers from the SAP MaxAttention community. A particular highlight in this regard were the eXpert eXchange sessions on topics such as SAP Business AI, clean core, enterprise architecture, and RISE with SAP, where an intimate setting in small groups provided a great environment to go deeper into the content and discuss individual requests.

We’re looking forward to continuing the collaboration with our customers along their individual transformation journeys and hope to have more opportunities to meet at SAP Sapphire Orlando or Barcelona and the Regional SAP MaxAttention Expert Forums where we will dive deeper into the hot topics presented at the summit.

We’re delighted to share session recordings and presented slide decks with you to relive the event.

In case of any questions, please do not hesitate to reach out.

Expanding Proactive Solutions: Critical Content now Live in SAP for Me

2024-05-09T17:51:57.264000+02:00

What you already know:

What priority solutions is support currently working on that could prevent business impacting issues on your systems (Hot solutions).
What solutions, relevant for your systems are other customers viewing most today (Trending solutions).

What is new?

Relevant Critical content recommended by our product experts are now directly available for your product within the ‘Get Support’ app in SAP for Me!

As soon as you choose your Product and Product Function when creating a case, you get:

Awareness of anything critical for your business
Any workarounds or solutions available
Ability to subscribe to the critical content to follow for the latest updates

This ensures reduction in effort and time for you to resolve any issues causing severe business impact and ongoing updates providing latest solutions directly to you.

Where will you be notified?

Navigate to the Services & Support dashboard > ‘Get Support’ app in SAP for Me.

Fill in the Customer, Description, System, along with the relevant Product & Product Function fields.
If a critical solution exists for your Product or Product Function, you will be prompted with a popup outlining the relevant Critical KBA or Note linked with an option to subscribe.
It will also appear at the top of the right-hand side list of Recommended Solutions.

What to expect next?

We will continue to refine further which customers receive this popup in SAP for Me
We will push the notification of critical issues to further locations for customers to consume e.g., Built-In Support within the Product

Please also check out the below blog for more ways to access Proactive Solutions in SAP for Me!

Unlocking Proactive Solutions: Preventative Content now Live in SAP for Me

Your Ultimate Guide for SAP Sapphire 2024 Orlando

2024-05-13T18:17:33.473000+02:00

Your Ultimate Guide for SAP Sapphire 2024 Orlando:
Mark Your Calendars For These Must-Attend Sessions!

Join us at SAP Sapphire 2024 in Orlando from June 3rd to June 5th for an unforgettable experience filled with insights, innovations, and invaluable networking opportunities. As you prepare for this event, be sure to prioritize these sessions where you'll gain valuable insights into cutting-edge technologies and strategies that are shaping the future of customer support and business transformation.

Strategy Sessions:

SER242 : SAP runs SAP: Leading the AI revolution in customer support
Experience our AI-driven customer support paradigm. Uncover strategies for AI fusion, elevating support efficacy and customer satisfaction. Witness our journey, which sets benchmarks for AI-powered customer service excellence. Using this blueprint to smoothly integrate AI into your company, unlock success through the SAP for Me portal.
TRE322 : Transform Together: A holistic strategy to execution to bring out your best
With 70%+ of transformation projects at risk of failure, it takes more than technology to make successful strategy shifts. Accelerate your transformation journey through practices shared by SAP’s COO and CIO on holistic strategy to execution, process excellence, people-centered transformation, and innovation.

Artificial Intelligence Sessions:

SER207 + SER248: Translating Generative AI and LLMs into Business Benefits
Explore how generative AI and large language models (LLMs) are revolutionizing customer support, enabling engineers to provide lightning-fast assistance and enhance internal efficiencies. Elevate your support capabilities and accelerate your customer experience.

SER247 + SER202: Reinventing Support with AI
Discover how intelligent automation and AI are transforming customer support, delivering exceptional value and predictive insights. Step into the future of support and maximize your service experience.

SER203: Release the Value of AI in Your Business Transformation
Witness the transformative power of AI in business processes and learn how SAP Signavio solutions can guide your digital transformation journey. Explore the tangible value AI brings to your business.

ASUG307: AI in Customer Support: SAP's Path to Excellence
Gain insights into SAP's approach to infusing AI into customer support, enhancing efficiency, and elevating user satisfaction. Explore actionable tactics for seamless AI integration and effective measurement of its business outcomes.

SAP Cloud ALM Sessions:

SER201: Unlocking Growth: Air Liquide's Success with SAP Cloud ALM
Discover how SAP Cloud ALM empowers organizations to streamline business processes and drive growth. Learn from Air Liquide Advanced Materials' success story and gain valuable insights into maximizing your cloud journey.

SER200: Empowering Your Cloud Journey: Unleashing Transformation with SAP Cloud ALM
Dive into the transformation management approach with SAP Cloud ALM and explore integration possibilities with SAP Signavio, SAP LeanIX, and SAP Enable Now solutions.

SER227: Optimizing Innovation: Road Map for SAP Cloud ALM Solution
Gain insights into adopting clean core principles and explore the road map for SAP Cloud ALM. Learn how to drive business continuity and streamline operations through efficient integration.

SER204: SAP Cloud ALM for Operations at Brightspeed
Explore the value-driven benefits of SAP Cloud ALM through a case study on Brightspeed's operations. Learn how to leverage SAP Cloud ALM for business process monitoring, integration, and exception monitoring.

Clean Core Sessions:

SER253: Enable a Clean Core with SAP Cloud ALM
Discover SAP's strategy for RISE with SAP Migration and Modernization, focusing on SAP Cloud ALM as a platform for a clean core. Learn how to streamline complexity and preserve operational productivity.

SER258: Start Your SAP S/4HANA Cloud Journey Fresh with a Clean Core Strategy
If you've just signed up for SAP S/4HANA cloud subscription, this session is a must-attend. Explore the benefits of embedded launch activities and gain guidance for a smooth transition to cloud ERP.

Data Transformation Sessions:

SER256 + SER206: Migrating to SAP S/4HANA: Confident Data Transition
Unlock the value in transitioning from SAP ERP to SAP S/4HANA with the SAP Business Transformation Center solution. Accelerate your journey and take your business forward with confidence.

SAP for Me Sessions:

SER205: "SAP for Me": Bundles Unleashed
Discover the power of bundles in the "SAP for Me" portal and prioritize business-critical tasks. Empower your business with intuitive cloud service management.

SER257: SAP for Me: Reporting
Explore the capabilities of the Customer Insights Dashboard in the SAP for Me reporting application. Customize reports to meet your unique needs and gain a holistic view of your SAP solutions.

Don't miss out on these transformative sessions at SAP Sapphire Orlando 2024! Mark your calendars and prepare to be inspired.

Ensure you connect with our executives and experts at the Services and Support Center. Explore our expert and demo stations, or reserve 1:1 time with our specialists. Contact our reception to secure priority access and elevate your SAP experience with exclusive insights from our leaders and specialists.

See you there!

SAP MaxAttention Innovation Workshop 'Amplifying Business Excellence' (June 27, 2024)

2024-05-15T17:03:53.413000+02:00

Virtual

June 27, 2024

Agenda

Dear Valued Customers,

We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on ‘Amplifying Business Excellence through SAP's AI, Data, and Analytics Innovations’ taking place virtually on June 27th, 2024. Please find the current agenda for the workshop here.

Embark on an enlightening journey with our upcoming Innovation workshop, where we will dive into cutting-edge topics such as SAP Generative AI, SAP AI assistant- Joule, and how to integrate AI into existing Data & Analytics portfolio.

Explore the latest innovations in SAP Business Data Fabric and discuss the reference architecture, which could be leveraged or tailored for your organization. On top of these, we will show you one customer example, who has infused AI into their Data and Analytics landscape to maximize the business value.

Our workshop is designed to demonstrate how conversational BI can leverage Generative AI to enhance the analytics process. Additionally, we will guide you through the transition to SAP Datasphere, which constitutes the foundation of the Business Data Fabric on the SAP Business Technology Platform. We will also discuss how to use the complimentary "SAP Expert Evaluation Tool". This tool can evaluate your on-premise BW analytics platform to gauge its readiness for SAP Datasphere.

Join us to gain valuable insights into the strategic use of AI in Data and Analytics context and understand how the Premium Engagements portfolio could help you in your journey to embrace and innovate business data fabric architecture.

Our Workshops

Engage with us - Register for this workshop

In case you want to register for this workshop please reach out to maxattention@sap.com

Your feedback

Feel free to share your feedback and thoughts in the comment section below.

SAP Cloud Application Services - Technical and Operational Support for SAP S/4HANA private Cloud

2024-05-16T08:55:31.106000+02:00

What is SAP Cloud Application Services?

SAP Cloud Application Services (CAS) are technical service subscriptions for SAP private cloud contracts. Designed to supplement existing SAP cloud services, it simplifies the operation of the SAP solution landscape.

Role of SAP Cloud Application Services in Operating SAP Software in the Private Cloud

The technical services aim to enhance the operation and maintenance of SAP software in customers private cloud. With these services, customers get to enjoy the benefit of a smoothly run, constantly updated system, not unlike having a dedicated team ensuring all the gym equipment working flawlessly and effectively. So SAP customers can focus fully on their fitness.

What are the detailed SAP Cloud Application Services Packages?

Depending on the operational needs, SAP offers two types of SAP Cloud Application Services - predefined fixed packages and customer specific tailored packages. Be it everyday administrative tasks or highly specialized support, the respective services cater for all and can be tailored depending specific needs.

The following graphic illustrates CAS packages.

Who Manages SAP Cloud Application Services?

The Client Delivery Manager (CDM)

As customer, you can count on your direct contact, the CDM, for successful service implementation. From observing Service Level Agreement (SLA) standards to timely service progress reports and proactive suggestions, the CDM collaborates closely with your team and SAP CAS resources. CDMs also administrate or request additional services or support the Renewal-Process.

Service Desk

This is the hub for the processing of all SAP CAS tickets that promises service delivery within agreed service hours. The Service Desk seamlessly integrates with SAP's service and support offerings, especially in SAP Enterprise Support, Cloud Edition.

Service Delivery

This is the customer-assigned delivery team which takes charge of managing issues, change requests, service requests, consulting, continuous improvement and monitoring activities with expert understanding of customers SAP landscapes.

See here an illustration for the customer interfaces and working model:

Examples of SAP Cloud Application Services, Fixed Scope Packages

Release Version Upgrade

Planning an upgrade? Expect comprehensive end-to-end project planning, resource relief, and seamless upgrade management.

Functional Application Management

Benefit from continuous and bespoke SAP solution and business process support based on Service Level Agreements for

Incident Management,
Problem Management,
Change Management und
Service Request Management.

Advanced Security and Compliance

This pre-designed Cloud Application Services package aids in managing user master records and roles in accordance with SAP Best Practices – all geared towards improved user and system security.

See here an overview of SAP Cloud Application Services, Fixed Scope Packages.

SAP Cloud Application Services - Custom Tailored Offerings

The diverse portfolio including different services like functional application management, deployment, or data lifecycle management. Much more can be customized to meet your unique needs. See the following graphic for an overview:

What are the Benefits of SAP Cloud Application Services?

SAP Cloud Application Services helps SAP customers in taking care of their infrastructures and solutions. To summarize, they

are easy to plan, as they deliver clearly defined services at fixed annual prices.
make SAP your partner for infrastructure and solution management based on defined requirements ensuring End-to-End governance.
offer a flexible scope of services, delegating technical and functional services to SAP and changes can easily be done via adaptions.
are available globally and can be adapted to regional, language and industry-specific requirements.

Additional information on SAP Cloud Application Services

find more on the sap.com page: SAP Cloud Application Services

(The article originally was created by my colleague Patricia Gantert in german language).

Comprehensive Overview of the Compostable Storefront in our NEW Learning Program

2024-05-16T20:48:49.865000+02:00

With an effective, multi-functional online platform, businesses can maximize customer engagement, elevate user experience, foster customer retention, and stimulate growth.

SAP Composable Storefront is open-source frontend for SAP Commerce Cloud, allows developers to build innovative, multi-dimensional web applications that are not simply responsive and fast but are also highly customizable to suit the unique requirements of any business.

The Learning Program is designed to fulfil three main objectives:

· Familiarize with the principles of composable architecture and how they apply to e-commerce storefronts.

· Equip with the skills needed to proficiently use the SAP Commerce Cloud platform for building and managing e-commerce storefronts.

· Empower to design and customize storefronts using the SAP Composable Storefront approach.

The approach of SAP Composable Storefront for designing and customizing storefronts aligns well with the current market trends, which are rapidly moving towards microservices, API-first, cloud-native, and headless commerce. This approach enables businesses to adopt a composable commerce architecture that is modular, flexible, and can be tailored according to evolving business needs and customer preferences.

If you're an application consultant, operational manager, software developer, architect, or simply a business visionary, this educational program about SAP Composable Storefront is for you.

Any questions? Please, contact the Value map team!

Sign up for the SAP Enterprise Support value maps by requesting access to SAP Learning Hub or join the SAP Enterprise Support Value Maps Learning Room if you already have access.

Mónica Domingo

Global Topic Owner - SAP Customer Experience Solutions

SAP Community - Support Services

Try Out the Latest Enhancements in SAP for Me to Better Manage Your Support Cases

Functional Usage for your Public Cloud Products in Customer Insights reporting in SAP for Me

A Robust Security Package for the SAP Customer Data Cloud (CIAM)

Support Accreditation: Introduction to Unit 4

SAP Analytics Cloud: Continuous Quality Checks

CQC for Business Process Performance Optimization (BPPO)

CQC Going Live Support

Further Support and Empowerment via SAP Enterprise Support Value Maps

Quicklinks

Unlocking Proactive Solutions: Preventative Content now Live in SAP for Me

SAP Enterprise Support Highlights Resources to Achieve a Clean Core

“Clean core. . . to sum it up is the one key puzzle piece . . . to be an agile intelligent enterprise.” - Markus Albrecht, Adoption Services Center General Manager for SAP BTP

Clean Core Explained

SAP Enterprise Support Value Maps Can Help Get You There

With you in mind, value maps provide structured self-paced learnings to advance your digital skills; access to collaborative forums and SAP experts for personalized guidance; and continuous quality checks to mitigate implementation risks or identify optimization potential.

Where to Access

References

Further Information

How to get notified when support cases are updated by SAP - SAP for Me

SAP MaxAttention Workshop 'Accelerate Business Transformation with AI and Data' (May 14-15, 2024)

SAP Premium Engagement Session 'Accelerate Business Transformation with AI' (May 16, 2024)

Como contatar o time de Suporte do Ariba para fornecedores?

Elevate Your Business with AI at SAP Sapphire 2024 Orlando!

Unleash the Power of Business AI

Spotlight on Business AI: Don't Miss These Must-Attend Sessions!

Experience Business AI in Action at SAP Sapphire 2024 Orlando!

Exclusive Opportunity for 1:1 Meetings with Business AI Experts!

Get Ready to Elevate Your Business AI Strategy!

Support Case vs Service Request – What's the difference?

Unlock the Future of Clean Core at SAP Sapphire 2024 Orlando!

The Clean Core Revolution

Why You Can't Miss SAP Sapphire 2024

Spotlight on Clean Core: Don't Miss These Must-Attend Sessions!

Exclusive Opportunity for 1:1 Meetings with Clean Core Experts!

Get Ready to Elevate Your Clean Core Strategy!

SAP MaxAttention Summit 2024 Event Recap: MaXimize Transformation Success

Expanding Proactive Solutions: Critical Content now Live in SAP for Me

Your Ultimate Guide for SAP Sapphire 2024 Orlando

SAP MaxAttention Innovation Workshop 'Amplifying Business Excellence' (June 27, 2024)

SAP Cloud Application Services - Technical and Operational Support for SAP S/4HANA private Cloud

What is SAP Cloud Application Services?

Role of SAP Cloud Application Services in Operating SAP Software in the Private Cloud

What are the detailed SAP Cloud Application Services Packages?

Who Manages SAP Cloud Application Services?

The Client Delivery Manager (CDM)

Service Desk

Service Delivery

Examples of SAP Cloud Application Services, Fixed Scope Packages

Release Version Upgrade

Functional Application Management

Advanced Security and Compliance

SAP Cloud Application Services - Custom Tailored Offerings

What are the Benefits of SAP Cloud Application Services?

Additional information on SAP Cloud Application Services

Comprehensive Overview of the Compostable Storefront in our NEW Learning Program

“Clean core. . . to sum it up is the one key puzzle piece . . . to be an agile intelligent enterprise.”

- Markus Albrecht, Adoption Services Center General Manager for SAP BTP