---
title: Troubleshooting
eleventyNavigation:
  key: Domains - Troubleshooting
  parent: Domains
  order: 99
---

## Transfer

### "2304: Object status prohibits operation", "Transfer Prohibited from Registry Request" or "2308: Data management policy violation (domain [example.org] has invalid status (clientTransferProhibited))"

Domain protected against transfers a `whois` [^1] will return:

```
Domain Status: clientTransferProhibited
```


The protection needs to be eliminated with the current registrar.

### "Invalid Authorization Code"

Check that no typos were made when rekeying the authorization code or generate a new authorization code.

> [!NOTE]
> To generate a new one for an outgoing transfer, contact our [support](https://admin.alwaysdata.com/support/add).


### "Registry error - 2308: Data management policy violation (domain expired)"

Domain expired, renew it before starting the transfer again.

### "Transfer Refused by Registrar (Queue Message #[id])"

The current registrar blocked the transfer. Contact them to determine the reason before starting the transfer again.

## Change of owner

### "Max waiting duration for owner responses (15 days) reached"

A change of owner needs to be accepted by both the former and the new owner within 15 days. Check the e-mail addresses of both contacts.

## Domain suspended by ICANN

Many registries verify domain owners' email addresses to ensure they are functioning correctly. For domains managed by [ICANN](https://www.icann.org/), in particular, owners have 15 days to validate their email address.

A `whois` will show the following message: `Domain Status: clientHold`

From the alwaysdata administration interface, the following message - **Domains > Details of [example.org] - 🔎 > Status** tab - lets you send the e-mail:

```
This domain has been suspended by ICANN because its owner did not confirm their email address before the deadline following its creation, transfer, or change of ownership.
```

If you are not sure of the e-mail address, you can change it in the owner’s contact information from the **Domains > Details of [example.org] - 🔎 > MODIFY** (oposite **Owner**).

## Links

- [Glossary of EPP status codes](https://www.icann.org/resources/pages/epp-status-codes-2014-06-16-en)


[^1]: More information on [whois](https://en.wikipedia.org/wiki/WHOIS)