# Zoom Phone Smart Embed CRM Integration

Build CRM communication workflows by combining Zoom Phone Smart Embed, OAuth-authenticated Phone APIs, and webhook/event ingestion.

## Skills Needed

- `phone` (primary)
- `zoom-oauth`
- `zoom-rest-api`
- `zoom-webhooks`

## Core Architecture

1. Authenticate users/admins with OAuth.
2. Embed Zoom Phone in CRM side panel.
3. Capture Smart Embed events and correlate to CRM records.
4. Fetch call history/call element details from Phone APIs.
5. Store call outcomes, notes, and follow-up tasks.

## High-Value Use Cases

- Click-to-call from account/contact table.
- Post-call disposition and notes sync.
- SMS follow-up with status tracking.
- Real-time supervisor dashboards using webhook updates.

## Where to Go Next

- `../../phone/SKILL.md`
- `../../phone/RUNBOOK.md`
- `../../phone/references/deprecations-and-migrations.md`