{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "https://raw.githubusercontent.com/api-evangelist/1factory/refs/heads/main/json-schema/1factory-complaint-schema.json",
  "title": "Complaint",
  "description": "Complaint schema from 1Factory API",
  "type": "object",
  "allOf": [
    {
      "$ref": "#/components/schemas/Issue"
    },
    {
      "properties": {
        "source": {
          "type": "string",
          "description": "Source of the complaint.",
          "enum": [
            "Customer",
            "Field"
          ]
        },
        "customer_address": {
          "type": "string"
        },
        "contact_first_name": {
          "type": "string"
        },
        "contact_last_name": {
          "type": "string"
        },
        "contact_email": {
          "type": "string"
        },
        "contact_phone": {
          "type": "string"
        },
        "customer_ncr_no": {
          "type": "string",
          "description": "Customer NCR number if available."
        },
        "rma_no": {
          "type": "string"
        },
        "device_identifier": {
          "type": "string"
        },
        "serial_nos": {
          "type": "string"
        },
        "capa_required": {
          "type": "boolean"
        },
        "capa_id": {
          "type": "number"
        },
        "date_due": {
          "type": "string",
          "format": "date-time",
          "description": "Date & time that a Complaint is due.",
          "example": "2021-07-21T07:14:42-08:00"
        },
        "complaint_on": {
          "type": "string",
          "format": "date-time",
          "description": "Date & time of the original complaint.",
          "example": "2021-07-21T07:14:42-08:00"
        }
      }
    }
  ]
}