generated: '2026-09-05'
method: searched
source: https://www.247.ai/legal/platform-support-services/
note: >-
  [24]7.ai publishes no API versioning policy, no deprecation/sunset policy and no status
  page — all three were probed and are recorded as absent below. What it does publish is a
  contractual service-level and support document for the [24]7 Engagement Cloud platform,
  captured here, plus a quarterly product-release blog (see changelog/247-ai-changelog.yml).
versioning:
  scheme: null
  current: null
  docs: null
  note: >-
    No public API reference exists, so no URI/header/date versioning scheme can be observed.
    "Updates are released on a regular basis" with no published schedule
    (https://www.247.ai/legal/platform-support-services/).
deprecation:
  policy_url: null
  sunset_header: null
  note: No deprecation or sunset policy is published.
sla:
  url: https://www.247.ai/legal/platform-support-services/
  uptime_target: '99.9%'
  measurement_window: calendar month
  exclusions: [planned maintenance, force majeure]
  planned_maintenance_cap: twelve (12) hours per quarter, at mutually agreed times
  support_tiers:
  - name: Standard
    includes: [24/7 system monitoring, online case submission, self-paced training and documentation]
  - name: Business
    includes: [everything in Standard, 24/7 live phone support, email case submission]
  - name: Enterprise
    includes: [everything in Business, 10 developer support hours per month, Technical Account Manager]
  severity_response:
  - severity: 1
    definition: Total business impact/outage resulting in disruption of critical services
    standard: 30 minutes
    business: 30 minutes
    enterprise: 30 minutes
    worked: until the incident is resolved
  - severity: 2
    definition: Major impact events affecting <25% and >10% of traffic
    standard: 2 hours
    business: 1 hour
    enterprise: 1 hour
    worked: until the incident is resolved
  - severity: 3
    definition: Medium impact events affecting <=10% of traffic
    standard: 6 hours
    business: 6 hours
    enterprise: 4 hours
status_page: null
status_page_probe:
- {url: 'https://247ai.statuspage.io/', status: 302, note: 'redirects to https://www.statuspage.io/ — identical to the negative control https://zzznotarealtenant9x.statuspage.io/, so this is not a tenant'}
- {url: 'https://status.247.ai/', status: 0, note: NXDOMAIN}
- {url: 'https://status.247-inc.com/', status: 0, note: NXDOMAIN}
deprecated_operations: []