{ "info": { "_postman_id": "5bfa71d0-853f-40cc-8892-f1e002dae19d", "name": "8x8 Contact Center Call API Reference", "description": "The 8x8 Contact Center Call API facilitates contact center management of agent calls. Using the Call API you can designate a specific agent to either respond to or join a call. The Call API manages and assigns phone contacts along with transaction codes and interaction IDs.\n\nThe Call API enables you to:\n* Create an agent assigned outbound phone interaction for calling a desired number\n* Amend the transaction codes for an interaction\n* End a phone call based on the **`interactionId`**\n\n* Hang up the call for an agent (If the call is a conference or call was transferred it will not hang up for the other participants.)\n* Free up a telephone line for the specified agent or agents in preparation for the next call\n\nContact Support:\n Name: VCC Engineering Team\n Email: vcc-dev@8x8.com", "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json", "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "lastUpdatedBy": "35240", "uid": "35240-5bfa71d0-853f-40cc-8892-f1e002dae19d" }, "item": [ { "name": "tenants", "item": [ { "name": "{tenantId}", "item": [ { "name": "calls", "item": [ { "name": "{interactionId}", "item": [ { "name": "agent", "item": [ { "name": "{agentId}", "item": [ { "name": "transaction-codes", "item": [ { "name": "Ammends the transaction codes for both an interaction and the associated agent.", "id": "46dfcfc5-73e2-4700-b798-b2d0f21862b5", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "basic", "basic": [ { "key": "username", "value": "{{basicAuthUsername}}", "type": "string" }, { "key": "password", "value": "{{basicAuthPassword}}", "type": "string" } ] }, "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"selections\": [\n {\n \"id\": \"\",\n \"codes\": [\n {\n \"id\": \"\"\n },\n {\n \"id\": \"\"\n }\n ]\n },\n {\n \"id\": \"\",\n \"codes\": [\n {\n \"id\": \"\"\n },\n {\n \"id\": \"\"\n }\n ]\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls/:interactionId/agent/:agentId/transaction-codes", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls", ":interactionId", "agent", ":agentId", "transaction-codes" ], "variable": [ { "id": "a5ac8e62-0396-46a0-a806-090de5d12897", "key": "tenantId", "value": "", "description": "(Required) The tenant's unique name or identification." }, { "id": "f60a7f1f-3e58-4036-9b3f-4886c43934e5", "key": "interactionId", "value": "", "description": "(Required) The interaction identification." }, { "id": "25b34ebe-969b-4a63-aa14-03b98f0b4501", "key": "agentId", "value": "", "description": "(Required) The agent identification." } ] }, "description": "Ammends the transaction codes for both an interaction and the associated agent." }, "response": [ { "id": "4919f2a9-ae4d-42bc-97bb-c68e32013e4b", "name": "Update transaction codes response", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"selections\": [\n {\n \"id\": \"\",\n \"codes\": [\n {\n \"id\": \"\"\n },\n {\n \"id\": \"\"\n }\n ]\n },\n {\n \"id\": \"\",\n \"codes\": [\n {\n \"id\": \"\"\n },\n {\n \"id\": \"\"\n }\n ]\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls/:interactionId/agent/:agentId/transaction-codes", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls", ":interactionId", "agent", ":agentId", "transaction-codes" ], "variable": [ { "key": "tenantId" }, { "key": "interactionId" }, { "key": "agentId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"reasons\": [\n \"\",\n \"\"\n ],\n \"message\": \"\"\n}", "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-4919f2a9-ae4d-42bc-97bb-c68e32013e4b" }, { "id": "0c1fcdca-a2fa-4c39-9116-cb4f5091a9ae", "name": "There was an error accepting the request.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"selections\": [\n {\n \"id\": \"\",\n \"codes\": [\n {\n \"id\": \"\"\n },\n {\n \"id\": \"\"\n }\n ]\n },\n {\n \"id\": \"\",\n \"codes\": [\n {\n \"id\": \"\"\n },\n {\n \"id\": \"\"\n }\n ]\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls/:interactionId/agent/:agentId/transaction-codes", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls", ":interactionId", "agent", ":agentId", "transaction-codes" ], "variable": [ { "key": "tenantId" }, { "key": "interactionId" }, { "key": "agentId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-0c1fcdca-a2fa-4c39-9116-cb4f5091a9ae" }, { "id": "d93c9b56-aa09-439c-8e3a-63a325d0b65c", "name": "Authentication or authorization failed for this request.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"selections\": [\n {\n \"id\": \"\",\n \"codes\": [\n {\n \"id\": \"\"\n },\n {\n \"id\": \"\"\n }\n ]\n },\n {\n \"id\": \"\",\n \"codes\": [\n {\n \"id\": \"\"\n },\n {\n \"id\": \"\"\n }\n ]\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls/:interactionId/agent/:agentId/transaction-codes", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls", ":interactionId", "agent", ":agentId", "transaction-codes" ], "variable": [ { "key": "tenantId" }, { "key": "interactionId" }, { "key": "agentId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-d93c9b56-aa09-439c-8e3a-63a325d0b65c" }, { "id": "f7c05e9e-92ca-4c0e-83c8-a88d746380fc", "name": "You are not authorized to access this tenant.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"selections\": [\n {\n \"id\": \"\",\n \"codes\": [\n {\n \"id\": \"\"\n },\n {\n \"id\": \"\"\n }\n ]\n },\n {\n \"id\": \"\",\n \"codes\": [\n {\n \"id\": \"\"\n },\n {\n \"id\": \"\"\n }\n ]\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls/:interactionId/agent/:agentId/transaction-codes", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls", ":interactionId", "agent", ":agentId", "transaction-codes" ], "variable": [ { "key": "tenantId" }, { "key": "interactionId" }, { "key": "agentId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-f7c05e9e-92ca-4c0e-83c8-a88d746380fc" }, { "id": "83f532e4-ace4-4f4a-82e3-31aa5d092394", "name": "There was a server error.", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"selections\": [\n {\n \"id\": \"\",\n \"codes\": [\n {\n \"id\": \"\"\n },\n {\n \"id\": \"\"\n }\n ]\n },\n {\n \"id\": \"\",\n \"codes\": [\n {\n \"id\": \"\"\n },\n {\n \"id\": \"\"\n }\n ]\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls/:interactionId/agent/:agentId/transaction-codes", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls", ":interactionId", "agent", ":agentId", "transaction-codes" ], "variable": [ { "key": "tenantId" }, { "key": "interactionId" }, { "key": "agentId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-83f532e4-ace4-4f4a-82e3-31aa5d092394" }, { "id": "63de465c-d4bd-41c4-9469-6d99c9a3375e", "name": "Update transaction codes faulty response", "originalRequest": { "method": "PUT", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"selections\": [\n {\n \"id\": \"\",\n \"codes\": [\n {\n \"id\": \"\"\n },\n {\n \"id\": \"\"\n }\n ]\n },\n {\n \"id\": \"\",\n \"codes\": [\n {\n \"id\": \"\"\n },\n {\n \"id\": \"\"\n }\n ]\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls/:interactionId/agent/:agentId/transaction-codes", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls", ":interactionId", "agent", ":agentId", "transaction-codes" ], "variable": [ { "key": "tenantId" }, { "key": "interactionId" }, { "key": "agentId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"reasons\": [\n \"\",\n \"\"\n ],\n \"message\": \"\"\n}", "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-63de465c-d4bd-41c4-9469-6d99c9a3375e" } ], "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-46dfcfc5-73e2-4700-b798-b2d0f21862b5" } ], "id": "327b435c-3d72-43da-86e4-0bddd036952f", "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-327b435c-3d72-43da-86e4-0bddd036952f" }, { "name": "Hangs up the call for an agent. If the call is a conference or call was transferred it will not hang up for the other participants.", "id": "c39435ce-bca2-4a8e-be09-bb074c067c27", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "basic", "basic": [ { "key": "username", "value": "{{basicAuthUsername}}", "type": "string" }, { "key": "password", "value": "{{basicAuthPassword}}", "type": "string" } ] }, "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls/:interactionId/agent/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls", ":interactionId", "agent", ":agentId" ], "variable": [ { "id": "46684cc0-afc3-457a-b515-79115638dbb2", "key": "tenantId", "value": "", "description": "(Required) The tenant's unique name or identification." }, { "id": "12b14c86-a49f-43ec-bacc-c824c81dd81b", "key": "interactionId", "value": "", "description": "(Required) The interaction identification." }, { "id": "b74771b1-42b0-4d11-bf59-974591d6e805", "key": "agentId", "value": "", "description": "(Required) The agent identification." } ] }, "description": "Hangs up the call for an agent. If the call is a conference or call was transferred it will not hang up for the other participants." }, "response": [ { "id": "0e55f609-9b1e-486b-9102-f8633994e4a7", "name": "Delete call response", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls/:interactionId/agent/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls", ":interactionId", "agent", ":agentId" ], "variable": [ { "key": "tenantId" }, { "key": "interactionId" }, { "key": "agentId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"reasons\": [\n \"\",\n \"\"\n ],\n \"message\": \"\"\n}", "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-0e55f609-9b1e-486b-9102-f8633994e4a7" }, { "id": "0d161ac9-44ee-4f66-a717-6bb0f68fad48", "name": "There was an error accepting the request.", "originalRequest": { "method": "DELETE", "header": [ { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls/:interactionId/agent/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls", ":interactionId", "agent", ":agentId" ], "variable": [ { "key": "tenantId" }, { "key": "interactionId" }, { "key": "agentId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-0d161ac9-44ee-4f66-a717-6bb0f68fad48" }, { "id": "1a19ac01-ac14-4e56-9eb9-61f8aea63c7f", "name": "Authentication or authorization failed for this request.", "originalRequest": { "method": "DELETE", "header": [ { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls/:interactionId/agent/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls", ":interactionId", "agent", ":agentId" ], "variable": [ { "key": "tenantId" }, { "key": "interactionId" }, { "key": "agentId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-1a19ac01-ac14-4e56-9eb9-61f8aea63c7f" }, { "id": "38538ec5-81cf-4286-9bb8-e3e5e49aa417", "name": "You are not authorized to access this tenant.", "originalRequest": { "method": "DELETE", "header": [ { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls/:interactionId/agent/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls", ":interactionId", "agent", ":agentId" ], "variable": [ { "key": "tenantId" }, { "key": "interactionId" }, { "key": "agentId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-38538ec5-81cf-4286-9bb8-e3e5e49aa417" }, { "id": "1861dd3a-8967-4d33-97d6-ed805539788a", "name": "Interaction is already terminated.", "originalRequest": { "method": "DELETE", "header": [ { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls/:interactionId/agent/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls", ":interactionId", "agent", ":agentId" ], "variable": [ { "key": "tenantId" }, { "key": "interactionId" }, { "key": "agentId" } ] } }, "status": "Gone", "code": 410, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-1861dd3a-8967-4d33-97d6-ed805539788a" }, { "id": "45be7239-aa4a-4095-9f03-d5dae3944813", "name": "There was a server error.", "originalRequest": { "method": "DELETE", "header": [ { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls/:interactionId/agent/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls", ":interactionId", "agent", ":agentId" ], "variable": [ { "key": "tenantId" }, { "key": "interactionId" }, { "key": "agentId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-45be7239-aa4a-4095-9f03-d5dae3944813" }, { "id": "20e5cbd9-c273-40df-ad15-2f7f98570c75", "name": "Delete call faulty response", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls/:interactionId/agent/:agentId", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls", ":interactionId", "agent", ":agentId" ], "variable": [ { "key": "tenantId" }, { "key": "interactionId" }, { "key": "agentId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"reasons\": [\n \"\",\n \"\"\n ],\n \"message\": \"\"\n}", "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-20e5cbd9-c273-40df-ad15-2f7f98570c75" } ], "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-c39435ce-bca2-4a8e-be09-bb074c067c27" } ], "id": "b26560b4-3c64-443c-b9be-307495675eab", "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-b26560b4-3c64-443c-b9be-307495675eab" } ], "id": "d273ed53-ca13-4c64-9d77-1f1e13e7c8c7", "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-d273ed53-ca13-4c64-9d77-1f1e13e7c8c7" }, { "name": "Ends a phone call based on the interactionId.", "id": "c3e624f6-fc01-44de-9f11-f8e6964a58f9", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "basic", "basic": [ { "key": "username", "value": "{{basicAuthUsername}}", "type": "string" }, { "key": "password", "value": "{{basicAuthPassword}}", "type": "string" } ] }, "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls/:interactionId?endPostProcessing=", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls", ":interactionId" ], "query": [ { "description": "If present, the deleted interaction completes the assigned post processing.", "key": "endPostProcessing", "value": "" } ], "variable": [ { "id": "60524ddf-21a6-440b-8fde-ae6247544ec5", "key": "tenantId", "value": "", "description": "(Required) The tenant's unique name or identification." }, { "id": "c4e788af-9a0c-4aa3-9e55-53d1f25ebe09", "key": "interactionId", "value": "", "description": "(Required) The interaction identification." } ] }, "description": "Ends a phone call based on the interactionId." }, "response": [ { "id": "734ecda5-04b9-4995-b861-3f14818a54f2", "name": "Delete call response", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls/:interactionId?endPostProcessing=", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls", ":interactionId" ], "query": [ { "description": "If present, the deleted interaction completes the assigned post processing.", "key": "endPostProcessing", "value": "" } ], "variable": [ { "key": "tenantId" }, { "key": "interactionId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"reasons\": [\n \"\",\n \"\"\n ],\n \"message\": \"\"\n}", "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-734ecda5-04b9-4995-b861-3f14818a54f2" }, { "id": "df75f878-cebc-4921-860f-95a54a02be99", "name": "There was an error accepting the request.", "originalRequest": { "method": "DELETE", "header": [ { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls/:interactionId?endPostProcessing=", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls", ":interactionId" ], "query": [ { "description": "If present, the deleted interaction completes the assigned post processing.", "key": "endPostProcessing", "value": "" } ], "variable": [ { "key": "tenantId" }, { "key": "interactionId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-df75f878-cebc-4921-860f-95a54a02be99" }, { "id": "5f27ffbd-2e56-4217-b496-4c1aca2e335b", "name": "Authentication or authorization failed for this request.", "originalRequest": { "method": "DELETE", "header": [ { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls/:interactionId?endPostProcessing=", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls", ":interactionId" ], "query": [ { "description": "If present, the deleted interaction completes the assigned post processing.", "key": "endPostProcessing", "value": "" } ], "variable": [ { "key": "tenantId" }, { "key": "interactionId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-5f27ffbd-2e56-4217-b496-4c1aca2e335b" }, { "id": "2753201c-6036-4e29-a863-e06cf4666870", "name": "You are not authorized to access this tenant.", "originalRequest": { "method": "DELETE", "header": [ { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls/:interactionId?endPostProcessing=", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls", ":interactionId" ], "query": [ { "description": "If present, the deleted interaction completes the assigned post processing.", "key": "endPostProcessing", "value": "" } ], "variable": [ { "key": "tenantId" }, { "key": "interactionId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-2753201c-6036-4e29-a863-e06cf4666870" }, { "id": "38a146fc-7c03-41f2-8197-13b5992865d6", "name": "Interaction is already terminated.", "originalRequest": { "method": "DELETE", "header": [ { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls/:interactionId?endPostProcessing=", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls", ":interactionId" ], "query": [ { "description": "If present, the deleted interaction completes the assigned post processing.", "key": "endPostProcessing", "value": "" } ], "variable": [ { "key": "tenantId" }, { "key": "interactionId" } ] } }, "status": "Gone", "code": 410, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-38a146fc-7c03-41f2-8197-13b5992865d6" }, { "id": "abf7eed5-266c-47ca-b575-053043e4f7c6", "name": "There was a server error.", "originalRequest": { "method": "DELETE", "header": [ { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls/:interactionId?endPostProcessing=", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls", ":interactionId" ], "query": [ { "description": "If present, the deleted interaction completes the assigned post processing.", "key": "endPostProcessing", "value": "" } ], "variable": [ { "key": "tenantId" }, { "key": "interactionId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-abf7eed5-266c-47ca-b575-053043e4f7c6" }, { "id": "a92e4b58-4eec-401d-85f1-3a1414adecb6", "name": "Delete call faulty response", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls/:interactionId?endPostProcessing=", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls", ":interactionId" ], "query": [ { "description": "If present, the deleted interaction completes the assigned post processing.", "key": "endPostProcessing", "value": "" } ], "variable": [ { "key": "tenantId" }, { "key": "interactionId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"reasons\": [\n \"\",\n \"\"\n ],\n \"message\": \"\"\n}", "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-a92e4b58-4eec-401d-85f1-3a1414adecb6" } ], "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-c3e624f6-fc01-44de-9f11-f8e6964a58f9" } ], "id": "6905f429-8366-4660-852f-cceeb3ac1ad4", "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-6905f429-8366-4660-852f-cceeb3ac1ad4" }, { "name": "Creates an agent assigned outbound phone interaction for calling the desired number.", "id": "6a9faa5e-dc6d-4f62-a72c-1d09ba35106c", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "basic", "basic": [ { "key": "username", "value": "{{basicAuthUsername}}", "type": "string" }, { "key": "password", "value": "{{basicAuthPassword}}", "type": "string" } ] }, "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\",\n \"prefix\": \"\",\n \"number\": \"\",\n \"callerId\": \"\",\n \"dialplanId\": \"\",\n \"queueId\": \"\",\n \"extTransactionData\": [\n {\n \"name\": \"\",\n \"value\": \"\"\n },\n {\n \"name\": \"\",\n \"value\": \"\"\n }\n ],\n \"ctlUserData\": [\n {\n \"name\": \"\",\n \"value\": \"\"\n },\n {\n \"name\": \"\",\n \"value\": \"\"\n }\n ],\n \"forceCall\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls" ], "variable": [ { "id": "c63973e9-709d-428b-aaad-9f3cb84c3483", "key": "tenantId", "value": "", "description": "(Required) The tenant's unique name or identification." } ] }, "description": "Creates an agent assigned outbound phone interaction for calling the desired number." }, "response": [ { "id": "eec91f04-f18c-4f03-9c8e-0c3606b588f1", "name": "Make call API response", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\",\n \"prefix\": \"\",\n \"number\": \"\",\n \"callerId\": \"\",\n \"dialplanId\": \"\",\n \"queueId\": \"\",\n \"extTransactionData\": [\n {\n \"name\": \"\",\n \"value\": \"\"\n },\n {\n \"name\": \"\",\n \"value\": \"\"\n }\n ],\n \"ctlUserData\": [\n {\n \"name\": \"\",\n \"value\": \"\"\n },\n {\n \"name\": \"\",\n \"value\": \"\"\n }\n ],\n \"forceCall\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls" ], "variable": [ { "key": "tenantId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"id\": \"\",\n \"reasons\": [\n \"\",\n \"\"\n ],\n \"message\": \"\"\n}", "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-eec91f04-f18c-4f03-9c8e-0c3606b588f1" }, { "id": "917fea6c-81d0-4379-9708-9364ac5c2c5c", "name": "There was an error accepting the request.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\",\n \"prefix\": \"\",\n \"number\": \"\",\n \"callerId\": \"\",\n \"dialplanId\": \"\",\n \"queueId\": \"\",\n \"extTransactionData\": [\n {\n \"name\": \"\",\n \"value\": \"\"\n },\n {\n \"name\": \"\",\n \"value\": \"\"\n }\n ],\n \"ctlUserData\": [\n {\n \"name\": \"\",\n \"value\": \"\"\n },\n {\n \"name\": \"\",\n \"value\": \"\"\n }\n ],\n \"forceCall\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls" ], "variable": [ { "key": "tenantId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-917fea6c-81d0-4379-9708-9364ac5c2c5c" }, { "id": "319d2660-8345-4725-97fc-d3b9445c9029", "name": "Authentication or authorization failed for this request.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\",\n \"prefix\": \"\",\n \"number\": \"\",\n \"callerId\": \"\",\n \"dialplanId\": \"\",\n \"queueId\": \"\",\n \"extTransactionData\": [\n {\n \"name\": \"\",\n \"value\": \"\"\n },\n {\n \"name\": \"\",\n \"value\": \"\"\n }\n ],\n \"ctlUserData\": [\n {\n \"name\": \"\",\n \"value\": \"\"\n },\n {\n \"name\": \"\",\n \"value\": \"\"\n }\n ],\n \"forceCall\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls" ], "variable": [ { "key": "tenantId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-319d2660-8345-4725-97fc-d3b9445c9029" }, { "id": "238d4b61-7cdf-412f-95b2-22c49dbf1f7b", "name": "You are not authorized to access this tenant.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\",\n \"prefix\": \"\",\n \"number\": \"\",\n \"callerId\": \"\",\n \"dialplanId\": \"\",\n \"queueId\": \"\",\n \"extTransactionData\": [\n {\n \"name\": \"\",\n \"value\": \"\"\n },\n {\n \"name\": \"\",\n \"value\": \"\"\n }\n ],\n \"ctlUserData\": [\n {\n \"name\": \"\",\n \"value\": \"\"\n },\n {\n \"name\": \"\",\n \"value\": \"\"\n }\n ],\n \"forceCall\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls" ], "variable": [ { "key": "tenantId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-238d4b61-7cdf-412f-95b2-22c49dbf1f7b" }, { "id": "070057bf-556e-49c5-9201-85d3c5f3f215", "name": "There was a server error.", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\",\n \"prefix\": \"\",\n \"number\": \"\",\n \"callerId\": \"\",\n \"dialplanId\": \"\",\n \"queueId\": \"\",\n \"extTransactionData\": [\n {\n \"name\": \"\",\n \"value\": \"\"\n },\n {\n \"name\": \"\",\n \"value\": \"\"\n }\n ],\n \"ctlUserData\": [\n {\n \"name\": \"\",\n \"value\": \"\"\n },\n {\n \"name\": \"\",\n \"value\": \"\"\n }\n ],\n \"forceCall\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls" ], "variable": [ { "key": "tenantId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-070057bf-556e-49c5-9201-85d3c5f3f215" }, { "id": "7b34be50-4aba-4ae3-a3c7-8410562a40f2", "name": "Make call API faulty response", "originalRequest": { "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "body": { "mode": "raw", "raw": "{\n \"agentId\": \"\",\n \"prefix\": \"\",\n \"number\": \"\",\n \"callerId\": \"\",\n \"dialplanId\": \"\",\n \"queueId\": \"\",\n \"extTransactionData\": [\n {\n \"name\": \"\",\n \"value\": \"\"\n },\n {\n \"name\": \"\",\n \"value\": \"\"\n }\n ],\n \"ctlUserData\": [\n {\n \"name\": \"\",\n \"value\": \"\"\n },\n {\n \"name\": \"\",\n \"value\": \"\"\n }\n ],\n \"forceCall\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "url": { "raw": "{{baseUrl}}/tenants/:tenantId/calls", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "calls" ], "variable": [ { "key": "tenantId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"reasons\": [\n \"\",\n \"\"\n ],\n \"message\": \"\"\n}", "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-7b34be50-4aba-4ae3-a3c7-8410562a40f2" } ], "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-6a9faa5e-dc6d-4f62-a72c-1d09ba35106c" } ], "id": "737ff263-0b15-4f11-922c-8040716bedbe", "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-737ff263-0b15-4f11-922c-8040716bedbe" }, { "name": "agents", "item": [ { "name": "{agentId}", "item": [ { "name": "calls", "item": [ { "name": "line", "item": [ { "name": "{lineNo}", "item": [ { "name": "Frees up a telephone line for the specified agent in preparation for the next call.", "id": "612369be-090a-4ad2-8303-4fb249079920", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "basic", "basic": [ { "key": "username", "value": "{{basicAuthUsername}}", "type": "string" }, { "key": "password", "value": "{{basicAuthPassword}}", "type": "string" } ] }, "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/agents/:agentId/calls/line/:lineNo", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "agents", ":agentId", "calls", "line", ":lineNo" ], "variable": [ { "id": "23a35796-d892-48d1-94cb-76ffeb485162", "key": "tenantId", "value": "", "description": "(Required) The tenant's unique name or identification." }, { "id": "3a085531-1e7e-40dd-ab6f-84d3a7ec1b5b", "key": "agentId", "value": "", "description": "(Required) The agent identification." }, { "id": "bb04d9fe-edeb-4167-811f-932dfb407611", "key": "lineNo", "value": "", "description": "(Required) The line number on which the call terminates." } ] }, "description": "Frees up a telephone line for the specified agent in preparation for the next call." }, "response": [ { "id": "2b3cd54f-01cf-4efc-bc3a-392f234e2d00", "name": "Delete call response", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/agents/:agentId/calls/line/:lineNo", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "agents", ":agentId", "calls", "line", ":lineNo" ], "variable": [ { "key": "tenantId" }, { "key": "agentId" }, { "key": "lineNo" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"reasons\": [\n \"\",\n \"\"\n ],\n \"message\": \"\"\n}", "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-2b3cd54f-01cf-4efc-bc3a-392f234e2d00" }, { "id": "276ff781-6cea-435a-b1c9-7d739e42c4a8", "name": "There was an error accepting the request.", "originalRequest": { "method": "DELETE", "header": [ { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/agents/:agentId/calls/line/:lineNo", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "agents", ":agentId", "calls", "line", ":lineNo" ], "variable": [ { "key": "tenantId" }, { "key": "agentId" }, { "key": "lineNo" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-276ff781-6cea-435a-b1c9-7d739e42c4a8" }, { "id": "80a59be8-762f-4e8b-a310-fc5dfde78e16", "name": "Authentication or authorization failed for this request.", "originalRequest": { "method": "DELETE", "header": [ { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/agents/:agentId/calls/line/:lineNo", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "agents", ":agentId", "calls", "line", ":lineNo" ], "variable": [ { "key": "tenantId" }, { "key": "agentId" }, { "key": "lineNo" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-80a59be8-762f-4e8b-a310-fc5dfde78e16" }, { "id": "f24589e2-7f9d-47aa-a5ff-25b34bef45ed", "name": "You are not authorized to access this tenant.", "originalRequest": { "method": "DELETE", "header": [ { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/agents/:agentId/calls/line/:lineNo", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "agents", ":agentId", "calls", "line", ":lineNo" ], "variable": [ { "key": "tenantId" }, { "key": "agentId" }, { "key": "lineNo" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-f24589e2-7f9d-47aa-a5ff-25b34bef45ed" }, { "id": "630aa6d3-be20-457d-a03d-f83b9e0b441a", "name": "Interaction is already terminated.", "originalRequest": { "method": "DELETE", "header": [ { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/agents/:agentId/calls/line/:lineNo", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "agents", ":agentId", "calls", "line", ":lineNo" ], "variable": [ { "key": "tenantId" }, { "key": "agentId" }, { "key": "lineNo" } ] } }, "status": "Gone", "code": 410, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-630aa6d3-be20-457d-a03d-f83b9e0b441a" }, { "id": "39d649e9-fe0d-44e5-a142-63fcf06cac1f", "name": "There was a server error.", "originalRequest": { "method": "DELETE", "header": [ { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/agents/:agentId/calls/line/:lineNo", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "agents", ":agentId", "calls", "line", ":lineNo" ], "variable": [ { "key": "tenantId" }, { "key": "agentId" }, { "key": "lineNo" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-39d649e9-fe0d-44e5-a142-63fcf06cac1f" }, { "id": "0264db2b-6fff-4295-8d54-f8fa348e7c98", "name": "Delete call faulty response", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/agents/:agentId/calls/line/:lineNo", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "agents", ":agentId", "calls", "line", ":lineNo" ], "variable": [ { "key": "tenantId" }, { "key": "agentId" }, { "key": "lineNo" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"reasons\": [\n \"\",\n \"\"\n ],\n \"message\": \"\"\n}", "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-0264db2b-6fff-4295-8d54-f8fa348e7c98" } ], "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-612369be-090a-4ad2-8303-4fb249079920" } ], "id": "c06c8031-7a7d-44f8-9755-5fd448e49623", "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-c06c8031-7a7d-44f8-9755-5fd448e49623" } ], "id": "1305cf43-2976-40a3-a152-e94c8b19557a", "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-1305cf43-2976-40a3-a152-e94c8b19557a" }, { "name": "Frees up the agent lines in preparation to take the next call.", "id": "a9dc500a-b4a9-45cd-9d66-cfac630bb9c6", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "basic", "basic": [ { "key": "username", "value": "{{basicAuthUsername}}", "type": "string" }, { "key": "password", "value": "{{basicAuthPassword}}", "type": "string" } ] }, "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/agents/:agentId/calls", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "agents", ":agentId", "calls" ], "variable": [ { "id": "12dacc13-674c-4507-b38b-806f659b9856", "key": "tenantId", "value": "", "description": "(Required) The tenant's unique name or identification." }, { "id": "e2b114e4-5959-4a32-a635-f7b516abd318", "key": "agentId", "value": "", "description": "(Required) The agent identification." } ] }, "description": "Frees up the agent lines in preparation to take the next call." }, "response": [ { "id": "eeda3129-8c46-4e3a-b83d-9ec163dacd8e", "name": "Delete call response", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/agents/:agentId/calls", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "agents", ":agentId", "calls" ], "variable": [ { "key": "tenantId" }, { "key": "agentId" } ] } }, "status": "OK", "code": 200, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"reasons\": [\n \"\",\n \"\"\n ],\n \"message\": \"\"\n}", "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-eeda3129-8c46-4e3a-b83d-9ec163dacd8e" }, { "id": "8d87a3b3-afcf-42a2-875d-b0e4f701fa6b", "name": "There was an error accepting the request.", "originalRequest": { "method": "DELETE", "header": [ { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/agents/:agentId/calls", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "agents", ":agentId", "calls" ], "variable": [ { "key": "tenantId" }, { "key": "agentId" } ] } }, "status": "Bad Request", "code": 400, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-8d87a3b3-afcf-42a2-875d-b0e4f701fa6b" }, { "id": "26956782-5c79-433d-9f58-f5c405d01e13", "name": "Authentication or authorization failed for this request.", "originalRequest": { "method": "DELETE", "header": [ { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/agents/:agentId/calls", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "agents", ":agentId", "calls" ], "variable": [ { "key": "tenantId" }, { "key": "agentId" } ] } }, "status": "Unauthorized", "code": 401, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-26956782-5c79-433d-9f58-f5c405d01e13" }, { "id": "3430f5c9-9cbf-4c7b-a088-67f637a85c4a", "name": "You are not authorized to access this tenant.", "originalRequest": { "method": "DELETE", "header": [ { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/agents/:agentId/calls", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "agents", ":agentId", "calls" ], "variable": [ { "key": "tenantId" }, { "key": "agentId" } ] } }, "status": "Forbidden", "code": 403, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-3430f5c9-9cbf-4c7b-a088-67f637a85c4a" }, { "id": "cc35ee7f-d2ca-4ad8-9bea-e92c459eca7f", "name": "Interaction is already terminated.", "originalRequest": { "method": "DELETE", "header": [ { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/agents/:agentId/calls", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "agents", ":agentId", "calls" ], "variable": [ { "key": "tenantId" }, { "key": "agentId" } ] } }, "status": "Gone", "code": 410, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-cc35ee7f-d2ca-4ad8-9bea-e92c459eca7f" }, { "id": "c1dc65fb-ecce-4327-967d-2ee8e29f2536", "name": "There was a server error.", "originalRequest": { "method": "DELETE", "header": [ { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/agents/:agentId/calls", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "agents", ":agentId", "calls" ], "variable": [ { "key": "tenantId" }, { "key": "agentId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "text", "header": [], "cookie": [], "responseTime": null, "body": null, "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-c1dc65fb-ecce-4327-967d-2ee8e29f2536" }, { "id": "ceb90f8c-0a13-44ca-908a-b8c8dfa0258a", "name": "Delete call faulty response", "originalRequest": { "method": "DELETE", "header": [ { "key": "Accept", "value": "application/json" }, { "description": "Added as a part of security scheme: basic", "key": "Authorization", "value": "Basic " } ], "url": { "raw": "{{baseUrl}}/tenants/:tenantId/agents/:agentId/calls", "host": [ "{{baseUrl}}" ], "path": [ "tenants", ":tenantId", "agents", ":agentId", "calls" ], "variable": [ { "key": "tenantId" }, { "key": "agentId" } ] } }, "status": "Internal Server Error", "code": 500, "_postman_previewlanguage": "json", "header": [ { "key": "Content-Type", "value": "application/json" } ], "cookie": [], "responseTime": null, "body": "{\n \"reasons\": [\n \"\",\n \"\"\n ],\n \"message\": \"\"\n}", "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-ceb90f8c-0a13-44ca-908a-b8c8dfa0258a" } ], "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-a9dc500a-b4a9-45cd-9d66-cfac630bb9c6" } ], "id": "e63f789b-eac7-4082-94c3-1942449e50b5", "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-e63f789b-eac7-4082-94c3-1942449e50b5" } ], "id": "d8b5c4f1-0836-40fc-af7a-ce8da4d67cc3", "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-d8b5c4f1-0836-40fc-af7a-ce8da4d67cc3" } ], "id": "1c6ff52b-7ad0-49f6-925e-cde0bc436c54", "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-1c6ff52b-7ad0-49f6-925e-cde0bc436c54" } ], "id": "b32a95fd-e9b3-4f53-b12b-e54410b8bff1", "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-b32a95fd-e9b3-4f53-b12b-e54410b8bff1" } ], "id": "274f5db9-01b6-462e-8e07-390d5007c716", "createdAt": "2026-07-28T00:27:04.000Z", "updatedAt": "2026-07-28T00:27:04.000Z", "uid": "35240-274f5db9-01b6-462e-8e07-390d5007c716" } ], "variable": [ { "key": "baseUrl", "value": "https://vcc-na30.8x8.com/api/v1/" } ] }