{ "info": { "_postman_id": "198964fe-b28b-4a44-9aa3-6b43ae92e5b0", "name": "8x8 Analytics for Contact Center Historical Metrics API", "description": "As a contact center supervisor, you may need to assess the performance of your agents.\nFor example:\n- Analyze an agent\u2019s call traffic queue\n- Drill down and analyze an agent\u2019s activity history and get monthly, weekly, and hourly data\n- Determine the number of phone calls offered, accepted, rejected, or abandoned by an agent\n- Identify the total call handling time during the past hour\n\nThe 8x8 Analytics for Contact Center Historic Metrics API offers an entire suite of historical reports for agent interactions, agent status, and queue interactions. The Historical Metrics API is an asynchronous API so it can be used to generate, view, and download a custom report from the Historical Reporting database.\n\n**Note**: The Historical Metrics API uses either the **v1**, **v2**, **v3**, **v4**, **v5**, **v6**, **v7** or **v8** path for the following URLs:\n```\nhttps://api.8x8.com/analytics/cc/v1/historical-metrics/\nhttps://api.8x8.com/analytics/cc/v2/historical-metrics/\nhttps://api.8x8.com/analytics/cc/v3/historical-metrics/\nhttps://api.8x8.com/analytics/cc/v4/historical-metrics/\nhttps://api.8x8.com/analytics/cc/v5/historical-metrics/\nhttps://api.8x8.com/analytics/cc/v6/historical-metrics/\nhttps://api.8x8.com/analytics/cc/v7/historical-metrics/\nhttps://api.8x8.com/analytics/cc/v8/historical-metrics/\n```\n\n_** For step-by-step instructions on using the Historical Metrics API refer to the [Historical Metrics Summary Guide ](doc:cc-historical-analytics-summary-report) or the [Historical Metrics Detailed Report Guide](doc:cc-historical-analytics-detailed-report)**_.\n## **Authentication**\nYou can try out this API through request authentication using your client credentials. Refer to [How to get API credentials](doc:how-to-get-api-keys) and [how to authenitcate](doc:oauth-authentication-for-8x8-xcaas-apis) for more information.\n\nAll requests must be made over HTTPS - calls made over HTTP will fail.\n\n\n**Note**: The Historical Metrics API uses the **v1**, **v2**, **v3**, **v4**, **v5**, **v6**, **v7** or **v8** path for the following URL:\n\n- **`GET`** request: **`https://api.8x8.com/analytics/cc/{version}/historical-metrics/`**\n\nContact Support:\n Name: Analytics Team\n Email: vcc-analytics@8x8.com", "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json", "createdAt": "2026-07-28T00:27:34.000Z", "updatedAt": "2026-07-28T00:27:34.000Z", "lastUpdatedBy": "35240", "uid": "35240-198964fe-b28b-4a44-9aa3-6b43ae92e5b0" }, "item": [ { "name": "/", "item": [ { "name": "Create Report", "id": "dff8848a-6188-433c-b9a5-c7c4ab018c2c", "protocolProfileBehavior": { "disableBodyPruning": true }, "request": { "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}", "type": "string" } ] }, "method": "POST", "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json;charset=UTF-8" } ], "body": { "mode": "raw", "raw": "{\n \"type\": \"\",\n \"granularity\": \"\",\n \"title\": \"\",\n \"dateRange\": {\n \"start\": \"\",\n \"end\": \"\"\n },\n \"intraDayTimeRange\": {\n \"start\": \"